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- Tasks: Join our Client Services team to manage investor requests and ensure timely delivery of client outputs.
- Company: We’re a top Investor Services group with a global workforce and a commitment to sustainability.
- Benefits: Enjoy competitive pay, flexible working, wellbeing perks, and a supportive development environment.
- Why this job: Be part of a recognised great workplace where your individuality is celebrated and careers flourish.
- Qualifications: Five GCSEs or equivalent and ideally one year in finance admin; Excel skills are a must.
- Other info: We value diversity and sustainability, empowering our employees to achieve their potential.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
THE ROLE
You will be an integral part of our Client Services team, supporting the delivery of exceptional service to our clients. This role offers an excellent opportunity to develop your career within a collaborative and professional environment. You will handle a range of administrative responsibilities, manage client deliverables, and ensure that all processes run smoothly and efficiently. Your attention to detail and organisational skills will be key in maintaining high-quality standards and meeting deadlines.
WHAT YOU WILL DO
- You assist with day-to-day client administration, ensuring timely and accurate completion of investor and auditor requests
- You coordinate and monitor client deliverables, agreeing timelines and ensuring all tasks stay on track
- You maintain and update investor records, ensuring all regulatory and contact information is accurate and up to date
- You collaborate effectively with internal and external stakeholders to support smooth onboarding and ongoing service delivery
- You identify opportunities to improve processes, enhance efficiency, and reduce operational risk
WHAT WE OFFER
- Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
- Wellbeing: Additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
- Annual leave: All our employees are entitled to 25 days paid leave, plus all UK public holidays. Enhanced maternity and paternity, including shared parental leave and adoption leave
- Flexible working: We recognize the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
- Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day.
WHAT YOU BRING
- You have a minimum of 5 GCSEs (or equivalent) and a strong academic foundation
- You ideally have at least one year of administrative experience, preferably within a financial or professional services environment
- You are proficient in Microsoft Office, particularly Excel, and comfortable working with digital systems
- You bring excellent organisational and communication skills with strong attention to detail
- You are proactive, adaptable, and eager to learn within a fast-paced, client-focused environment
ADDITIONAL INFORMATION
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees – from 94 nationalities, across 25 countries – to each achieve their potential.Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
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Client Administrator employer: IQ-EQ
Contact Detail:
IQ-EQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Administrator
✨Tip Number 1
Familiarise yourself with the investment sector and the specific services offered by IQ-EQ. Understanding their client base, especially the top private equity firms they work with, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your organisational skills and experience in managing workflows. Since the role involves overseeing timelines and ensuring timely completion of requests, be prepared to discuss examples of how you've successfully managed similar tasks in the past.
✨Tip Number 3
Showcase your proficiency in Microsoft Excel and any other relevant software tools. Being able to discuss specific functions or projects where you've used these tools effectively can set you apart from other candidates.
✨Tip Number 4
Emphasise your ability to collaborate with various stakeholders. The role requires liaising with clients and internal teams, so be ready to share experiences that demonstrate your communication and teamwork skills.
We think you need these skills to ace Client Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in finance administration. Emphasise any roles where you managed client relationships or administrative tasks, as these are key for the Client Administrator position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of their services and values that resonate with you, and explain how your skills align with their needs.
Highlight Technical Skills: Since proficiency in Microsoft Office, especially Excel, is crucial, ensure you mention any relevant experience or projects where you've used these tools effectively. Consider including examples of how you've improved efficiency in previous roles.
Showcase Your Soft Skills: The role requires strong communication and collaboration skills. Provide examples in your application of how you've successfully worked with teams or clients, and how you've contributed to process improvements in past positions.
How to prepare for a job interview at IQ-EQ
✨Understand the Company Culture
Before your interview, take some time to research the company's culture and values. IQ-EQ UK prides itself on being a great workplace, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Administrative Skills
As a Client Administrator, you'll need strong organisational skills. Be ready to provide examples of how you've effectively managed tasks, met deadlines, and improved processes in previous roles.
✨Demonstrate Proficiency in Microsoft Office
Since proficiency in Microsoft Office, particularly Excel, is essential for this role, consider preparing a few examples of how you've used these tools to enhance your work efficiency or solve problems.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, client relationships, and opportunities for professional development within the company to show your genuine interest.
