At a Glance
- Tasks: Provide top-notch hardware and software support for remote customers.
- Company: Join SISL Global, a leader in IT services and consulting.
- Benefits: Enjoy flexible working options and a supportive team culture.
- Why this job: Make a real impact by resolving customer issues and enhancing their experience.
- Qualifications: 4-5 years in customer support with strong troubleshooting skills required.
- Other info: This is an entry-level contract position based in Shrewsbury.
The predicted salary is between 28800 - 43200 £ per year.
Direct message the job poster from SISL Global
- Excellent people skills and a sense of ownership for all issues you work.
- Conscientious with a strong work ethic.
- Good written and oral communication skills.
- Ability to work in autonomy on assigned tasks.
- A passion for customer support, no issue is resolved till the customer says it’s resolved.
- Ability to take ownership of customer issues, and if it is something that cannot resolve, facilitate the transfer to the correct higher level of support following up till the issue is resolved to the customer\’s satisfaction.
Responsibilities:
- Provide Hardware and Operating Systems support for :
- OS, Base Application configuration and issue resolution for remote customers: Windows 10/11 Office 365 (Outlook, Word & Excel, Skype, Teams etc.),
- Field Service personnel using Field Programming Units (FPU) laptop computers FPU Level 2 will remain with Solar. FSO L1 duty will only be to install the base image and then reach out to Solar L2 team to do the required configuration.
- Perform hardware/software support and issue resolution for customers.
- Troubleshoot and resolve VPN connectivity issues for customers.
- Perform remediation on patching issues to ensure compliance with security standards.
Required qualifications:
- At least 4-5 years experience working in a customer support environment using a ticketing system.
- Working knowledge of OS platforms
- Experience troubleshooting and resolving IP communication issues for customers.
- At least 4-5 years’ experience troubleshooting software issues and performing repairs down to the registry level.
- Highly proficient in both spoken and written English and Local language
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Contract
Job function
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Job function
Information Technology
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Industries
IT Services and IT Consulting
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Desktop Support Specialist employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Make sure to showcase your excellent people skills during any interactions. When you reach out to the job poster or during interviews, demonstrate your ability to communicate effectively and build rapport with customers.
✨Tip Number 2
Highlight your experience with ticketing systems and customer support environments. Be prepared to discuss specific examples of how you've taken ownership of issues and resolved them to customer satisfaction.
✨Tip Number 3
Familiarise yourself with the specific hardware and software mentioned in the job description, such as Windows 10/11 and Office 365. Being able to speak confidently about these tools will show your preparedness for the role.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing for potential technical questions related to VPN connectivity and patching issues. Showing that you can think on your feet will impress the hiring team.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support, particularly with ticketing systems and troubleshooting. Emphasise your proficiency with Windows 10/11 and Office 365, as well as any relevant hardware support experience.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer support and your commitment to resolving issues until the customer is satisfied. Use specific examples from your past experiences that demonstrate your problem-solving skills and ability to work autonomously.
Showcase Communication Skills: Since good written and oral communication skills are essential for this role, ensure your application is free of errors and clearly conveys your thoughts. You might also want to mention any experience you have in communicating technical information to non-technical users.
Follow Up: After submitting your application, consider sending a polite follow-up message to express your continued interest in the position. This can help keep your application top of mind for the hiring team at SISL Global.
How to prepare for a job interview at SISL Global
✨Show Your People Skills
Since the role requires excellent people skills, be prepared to demonstrate your ability to communicate effectively. Share examples of how you've successfully resolved customer issues in the past, highlighting your empathy and understanding.
✨Demonstrate Ownership
The job emphasises taking ownership of customer issues. During the interview, discuss situations where you took responsibility for a problem and followed through until it was resolved. This will show your commitment to customer satisfaction.
✨Highlight Technical Proficiency
Make sure to showcase your technical skills, especially with Windows 10/11 and Office 365. Be ready to discuss specific troubleshooting experiences, particularly with VPN connectivity and software issues, as these are crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responding to hypothetical situations related to customer support, such as how you would handle a difficult customer or a complex technical issue.