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- Tasks: Support pharmaceutical lab IT systems and resolve technical issues for end-users.
- Company: Join Vinebrook Technology, a leader in modern IT services and solutions.
- Benefits: Enjoy health insurance, 401(k), paid time off, and a collaborative work environment.
- Why this job: Gain hands-on experience in a dynamic tech role while making a real impact in healthcare.
- Qualifications: 2-3 years in IT support, with skills in Microsoft tools and a passion for technology.
- Other info: On-site position in Boston's Seaport District, working Monday to Friday.
The predicted salary is between 36000 - 60000 £ per year.
Pharmaceutical Lab IT Support Specialist
Pharmaceutical Lab IT Support Specialist
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Direct message the job poster from Vinebrook Technology
Account Executive | Modern IT Services & Solutions
Overview:
One of our customers is looking for a Pharmaceutical Lab IT Support Specialist who will work on-site in the Seaport District of Boston, MA with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.
Shift Schedule:
- Monday to Friday
- On-site in the Seaport District, Boston, MA (Required)
Qualifications Education and Training:
- MS Intune: 2 years (Required)
- ITIL v3 Foundation (Required)
- Windows: 2 years + (Required)
- Microsoft Teams: 2 years (Required)
- Microsoft 365: 2 years (Required)
- CompTIA A+, Network+, Security+ (Required)
- Pharmaceutical Lab IT Experience (Required)
- Microsoft MTA (Required)
- Mac OS: 2 years + (Required)
- Google IT Support Professional (Required)
- Associates Degree (Preferred)
Experience:
- 2-3 years in a technical support role
- Experience providing customer support
- Experience in 24x7x365 Managed Services preferred
- Experience using ITSM and Monitoring toolsets
Operations:
- Triage tickets per specified severity levels
- Refer/ escalate customer issues to the appropriate level of support, as needed
- Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems
- Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
- Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs)
- Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
- Distribute scheduled reports to customers as required
- Supporting end-users by diagnosing and resolving computer hardware, network, and application issues
- Assist with cross-training of other team members, as needed
- Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
- Perform other tasks as assigned by management
Skills:
- Experience working with active directory to perform basic tasks, such as user creation and password resets
- Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS
- Highly analytical thinker and troubleshooter
- Detail oriented with excellent documentation and communication skills
- Self-motivated, passionate about technology, with the desire to learn new things
- Foundational understanding of operating systems and servers, both physical and virtual
Department: Managed Services
- 401(k)
- Health insurance
- Paid time off
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
IT Services and IT Consulting and Biotechnology Research
Referrals increase your chances of interviewing at Vinebrook Technology by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
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Pharmaceutical Lab IT Support Specialist employer: Vinebrook Technology
Contact Detail:
Vinebrook Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pharmaceutical Lab IT Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS Intune, Microsoft Teams, and the various CompTIA certifications. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience you have in a pharmaceutical lab environment or similar settings. This can set you apart from other candidates, as it shows you understand the unique challenges and requirements of IT support in that context.
✨Tip Number 3
Prepare to discuss your problem-solving approach and provide examples of how you've successfully resolved technical issues in the past. This will showcase your analytical skills and ability to work independently, which are crucial for this role.
✨Tip Number 4
Network with current employees or professionals in the field through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace Pharmaceutical Lab IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in pharmaceutical lab environments. Emphasise your skills with MS Intune, Microsoft Teams, and any other required technologies mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past, especially in high-pressure situations.
Highlight Certifications: Clearly list your certifications such as CompTIA A+, Network+, Security+, and any others relevant to the role. This will demonstrate your qualifications and commitment to the field.
Showcase Problem-Solving Skills: Use your application to illustrate your analytical thinking and troubleshooting abilities. Provide examples of how you've diagnosed and resolved complex IT issues, particularly in a managed services context.
How to prepare for a job interview at Vinebrook Technology
✨Showcase Your Technical Skills
Make sure to highlight your experience with MS Intune, Windows, and Microsoft 365 during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service Experience
Since this role requires exceptional customer service skills, share examples of how you've effectively communicated with end-users in previous positions. Discuss any challenging situations you faced and how you managed to stay calm and professional.
✨Familiarise Yourself with Pharmaceutical Lab IT
Research the specific IT needs and challenges within pharmaceutical labs. Understanding the unique environment will help you tailor your responses and show that you're genuinely interested in the role and its requirements.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific technical issues or customer interactions. Practise answering scenario-based questions, focusing on your problem-solving process and how you prioritise tasks under pressure.
