Administrator - Client Success

Company Description

Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple award winner. Yes, our roots are in carpark management, however, we\’re so much more expanding into new verticals to disrupt industry norms and elevate our sector with technology led solutions that deliver measurable business impact for our clients, as well as improve the public\’s everyday experience of travel and parking.

Position

We are seeking a dedicated Client Success Administrator to join our established Account Management team. As a new member of our Client Success team you will be a point of contact within a floating resource, delivering an exceptional level of customer service whilst managing a variety of administration and contract activities.

Responsibilities and Duties

Provide a reactive approach to our pool of Non-Account Managed clients

Ensure tasks are completed accurately and in a timely manner

Keeping sites compliant with our code of conduct – being ethical is one of our company values

Triage tasks in a professional manner, delivering the highest levels of customer service

Deal with sometimes challenging enquiries, delivering a positive outcome for the client

Manage all internal relationships in tech, service delivery and customer service to ensure client expectations are managed within agreed SLA\’s

Complete all admin duties relating to site set up and compliance

Ensure best practice standards are adhered to

Who you are

Able to demonstrate a proven track record in a customer facing environment

Displays a passion for new challenges and problem solving

Organised and proactive handling multiple administrative tasks

Able to express ideas and views clearly, in writing, and listen and respond appropriately to others

Agena Values

We believe that the way we do business is as important as the business that we do. Operating with integrity and high ethical standards is the Agena Group way. Our values reinforce our behaviours and what is important to us. Living these values is essential to our success.

• Ambitious: we aim for world class service
• Disruptive: we\’re here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative: We\’re better when we work together
• Innovative: we help people see things differently

Other information about the role

Salary: £25,396.80 per annum

Hours: 40 per week; Monday – Friday, 9am – 5.30pm with 1 hour lunch break

Location: Lancing with hybrid flexibilities after probation period

There is free onsite parking. The office dress code is smart casual

• Our selection process is as follows: Application – Competency Based Interview – Task
• You must be able to legally live and work in the UK without sponsorship
• The postholder may be required to travel to external meetings on occasion by the most effective means available

Benefits

We know there\’s more to life than work – that\’s why when you join Agena, you\’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high street vouchers and days out. You can also benefit from Technology benefits, Wellness benefits, Health Care plans and Car Lease benefits and much more.

Incremental holiday increases to recognise long service

2 volunteering days a year

Unlock your potential with our training, learning & development, and apprenticeship options throughout your career

Employee Assistance Programme 24/7 confidential, independent and professional counselling

Cycle to work scheme

EV Charging points at office locations

Regular team/company socials

Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO Accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact recruitment@agenagroup.com

(No agency speculative contact – thank you)