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- Tasks: Join us as an Enrollment and Billing Analyst, ensuring accurate billing and resolving discrepancies.
- Company: FedPoint creates digital benefits marketplaces for federal and military customers, part of John Hancock.
- Benefits: Enjoy a hybrid work schedule, generous PTO, 401k match, and tuition reimbursement.
- Why this job: Make a real impact in a collaborative environment while growing your career with us.
- Qualifications: High School Diploma required; 1+ years in enrollment or premium administration preferred.
- Other info: Work in Portsmouth, NH, with opportunities for remote work and professional development.
Our goal at FedPoint is to foster an engaging environment for our employees that promotes career growth and supports a work-life balance. From professional development to wellness programs to volunteer opportunities, we have created a culture that puts our employees on a positive pathway to success.
About FedPoint
FedPoint creates and operates digital benefits marketplaces that make it easy forour millions of federal and military customersto understand, select, and use their benefits.A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH.
Our mission
Create and deliver world-class benefits experiences for our customers, clients, and business partners.
FedPoint is seeking a detail-oriented and proactive Enrollment and Billing Analyst to join our team. The ideal candidate will be responsible for ensuring the accurate and timely billing of specific insurance premiums, resolving discrepancies in the payment posting processes, and building strong relationships with agency payroll offices. This is a fantastic opportunity for someone with a keen eye for accuracy and a passion for delivering high-quality service in a collaborative environment.
Key Responsibilities:
Reconciliation and Discrepancy Resolution (40%)
Assess and resolve new enrollment errors, evaluating eligibility and employment/retirement status.
Investigate and resolve pre-note and billing errors, ensuring timely actions per OPM metrics.
Reconcile variances between Payment Files and received funds.
Execute appropriate actions for unexpected payment amounts and process refunds.
Report eligibility, process, or system issues to management.
Eligibility and Demographic Maintenance (25%)
Process system tickets including inactivations, agency name changes, and eligibility controls.
Update enrollees’ status, addresses, and other key information based on received communications.
Handle incoming faxes and manage returned mail through the RecordsForce system.
Quality check and prepare manual letters and direct bills as per guidelines.
Transmit Pre-Note files and ensure accurate bill file preparations.
Perform quality checks on bill files prior to transmission and ensure compliance with OPM (Office of Personnel) metrics.
Post payment files and validate the bill file processing.
Payment Processing (10%)
Process online payment adjustments for return items.
Research manual payments received without remittance stubs and ensure correct application.
Investigate unidentifiable payments and apply them appropriately.
Handle direct payment inquiries and reversals for dishonored checks.
Relationship Development (9%)
Document and maintain up-to-date profiles and schedules for agency payroll offices (APOs).
Resolve billing and payment file issues with APO representatives.
Act as the key contact for BENEFEDS Customer Service and Data Quality Analysts (DQA).
Manage special projects as assigned.
Act as a backup to other Premium Analysts when needed.
Qualifications:
Education: High School Diploma or GED required.
Experience: 1+ years of experience in enrollment or premium administration, group billing, or employee benefits administration preferred.
Skills:
Strong written and verbal communication skills.
Proficient in computer navigation and data entry.
Exceptional attention to detail with proven follow-through.
Ability to manage priorities effectively in a fast-paced environment.
Strong problem-solving and decision-making skills.
Location: Portsmouth, NH
Schedule: Enjoy the perfect balance of in-office collaboration and remote work with a Hybrid schedule, plus the option to work from home a few days a week!
Compensation: The typical starting salary would be between $21-23/hr, based on qualifications and experience as it relates to our requirements. This position is eligible for an annual discretionary employee bonus plan based on company metric performance as well as a full suite of benefits, listed below.
About FedPoint
FedPoint creates and operates digital benefits marketplaces that make it easy for our millions of federal and military customers to understand, select, and use their benefits. A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH. To learn more, visit fedpointusa.com .
Why Join Us?
At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.
We offer a dynamic work environment where innovation and collaboration are encouraged. You\’ll have the opportunity to make a significant impact while honing your skills and advancing your career.
In addition to working for a company with great people and an excellent reputation, what’s in it for you?
- Generous 401k plan: 100% match of employee\’s contribution, up to a maximum of 6% salary, vests immediately.
- Bonus Opportunity: Qualifying employees can earn up to 7% of their salary, based on company performance. (Inquire about eligibility with our recruiter)
- Lots of paid time off:3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
- Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
- 6 weeks fully-paid parental leave
- Tuition reimbursement program to support career goals.
- Corporate giving and matching gifts program.
- Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
- A wide variety of personal, professional, and career development programs.
- Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.
All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.
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Enrollment and Billing Analyst employer: FedPoint
Contact Detail:
FedPoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enrollment and Billing Analyst
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Enrollment and Billing Analyst role. Understanding the nuances of reconciliation, discrepancy resolution, and payment processing will help you speak confidently about your relevant experience during interviews.
✨Tip Number 2
Network with current or former employees at FedPoint to gain insights into the company culture and expectations for the role. This can provide you with valuable information that you can use to tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills by thinking of specific examples from your past experiences where you successfully resolved discrepancies or managed billing issues. This will show your potential employer that you have the practical skills needed for the job.
✨Tip Number 4
Highlight your attention to detail in conversations and during any assessments. Since the role requires a keen eye for accuracy, providing examples of how you've maintained high standards in previous roles will set you apart from other candidates.
We think you need these skills to ace Enrollment and Billing Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in enrollment or premium administration. Use keywords from the job description to demonstrate that you meet the qualifications and understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your attention to detail and problem-solving skills. Mention specific examples of how you've successfully resolved discrepancies or managed billing processes in previous roles.
Highlight Communication Skills: Since strong written and verbal communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with clients and colleagues.
Showcase Your Adaptability: FedPoint values the ability to manage priorities in a fast-paced environment. Include instances where you've successfully adapted to changing circumstances or handled multiple tasks simultaneously.
How to prepare for a job interview at FedPoint
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Enrollment and Billing Analyst position. Be prepared to discuss how your previous experience aligns with these responsibilities, especially in areas like reconciliation and discrepancy resolution.
✨Showcase Your Attention to Detail
Since this role requires exceptional attention to detail, be ready to provide examples from your past work where your meticulousness made a difference. Discuss specific instances where you identified errors or improved processes through careful analysis.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills, particularly in billing and payment processing scenarios. Think of examples where you successfully resolved discrepancies or handled challenging situations, and be ready to explain your thought process.
✨Demonstrate Communication Skills
Strong written and verbal communication skills are essential for this role. Prepare to discuss how you've effectively communicated with team members or clients in the past, especially in resolving issues or building relationships with agency payroll offices.
