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- Tasks: Support scheduling operations and manage shift bookings in a dynamic helpdesk environment.
- Company: Mitie is the UK's leading facilities management company, serving essential services since 1987.
- Benefits: Enjoy flexible benefits, virtual GP services, and discounts on high street retailers.
- Why this job: Join a friendly team culture with comprehensive training and a consistent Monday to Friday schedule.
- Qualifications: Organised, tech-savvy, and a strong communicator with a team-oriented mindset.
- Other info: Opportunities for career progression and recognition through the Mitie Stars rewards programme.
The predicted salary is between 22000 - 36000 £ per year.
Better places, thriving communities.
Join Our Team as Admin Support – Scheduling Helpdesk (Permanent Role, Monday to Friday Day Shifts)
Are you highly organised, calm under pressure, and looking for a consistent administrative role that helps keep essential operations running smoothly? We\’re looking for a dedicated Admin Support Officer to join our Scheduling Helpdesk at the National Operations Centre in Northampton, working Monday to Friday during daytime hours.
What You\’ll Do
Support Scheduling Operations:
You\’ll play a vital role in the day-to-day running of our Scheduling Helpdesk—managing shift bookings, processing updates from field teams, and ensuring every schedule is accurate and up to date.
Liaise With Stakeholders
You\’ll act as a key contact for managers, team leaders, and field staff—providing timely updates, confirming cover arrangements, and helping to resolve booking queries efficiently.
Maintain System Accuracy
Using our internal scheduling tools, you\’ll log, update, and audit shift data, ensuring accuracy and compliance at every step.
Follow Structured Processes
You\’ll follow clear operational procedures while adapting to contract-specific requirements, always delivering a professional and consistent service.
Provide Reliable Support
Your punctuality, attention to detail, and proactive approach will help keep the helpdesk running smoothly throughout each working day.
What We\’re Looking For
- Organised and Detail-Focused: You\’re methodical in your approach and can juggle multiple admin tasks without losing focus.
- Comfortable with Technology: You pick up systems quickly and are confident using tools like Outlook, Excel, and bespoke scheduling platforms.
- Strong Communicator: You\’re able to provide clear and professional responses, whether by phone or email.
- Team-Oriented: You enjoy being part of a supportive team and contributing to a positive, collaborative work environment.
- Reliable and Consistent: You take pride in showing up, staying focused, and getting the job done to a high standard every day.
Why Join Us?
- Monday to Friday Shifts: Enjoy a consistent daytime work schedule that supports work-life balance.
- Full Training Provided: You\’ll receive comprehensive training to help you succeed in your role and feel confident with our systems and processes.
- Friendly Team Culture: You\’ll be part of a professional and supportive helpdesk team that values clear communication, teamwork, and a shared commitment to excellence.
Comprehensive Benefits Include
- Virtual GP services for you and your household
- Early access to earnings and financial wellbeing tools via Salary Finance
- Customisable benefits via our Choices platform – including dental plans, discounted tech, holiday purchase options and more
- Access to MiDeals for discounts on high street retailers, gyms, travel, and entertainment
- Cycle-to-work scheme, enhanced pension contributions, and life cover
- Mitie Matching Share Plan and Save-as-you-earn scheme
- Recognition through the Mitie Stars rewards programme – monthly and annual prizes up to £10,000
Mitie is the UK\’s leading facilities and professional services company, with over 76,000 employees supporting essential services in hospitals, schools, government, and corporate sectors since 1987.
Join our Scheduling Helpdesk and be part of the engine that keeps operations running smoothly. Apply today.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
- Apply Now
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie? #J-18808-Ljbffr
Admin Support employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Support
✨Tip Number 1
Familiarise yourself with the specific scheduling tools mentioned in the job description. If you have experience with similar software, be ready to discuss how you can quickly adapt to new systems.
✨Tip Number 2
Highlight your organisational skills during any conversations or interviews. Prepare examples of how you've successfully managed multiple tasks or schedules in previous roles.
✨Tip Number 3
Demonstrate your communication skills by being clear and concise in all interactions. Whether it's a phone call or an email, practice articulating your thoughts professionally.
✨Tip Number 4
Show your enthusiasm for teamwork. Be prepared to discuss how you’ve contributed to a positive team environment in past positions, as this role values collaboration highly.
We think you need these skills to ace Admin Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and experience in administrative roles. Use keywords from the job description, such as 'scheduling', 'stakeholder communication', and 'system accuracy' to demonstrate your fit for the Admin Support position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the responsibilities outlined in the job description. Mention specific examples of how you've successfully managed multiple tasks or improved processes in previous roles.
Showcase Your Tech Skills: Since the role requires comfort with technology, be sure to mention any relevant software you’ve used, like Outlook or Excel. If you have experience with scheduling tools, highlight that as well to show you can hit the ground running.
Proofread Your Application: Before submitting your application, take the time to proofread everything. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail, which is crucial for an Admin Support role.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Show Your Organisational Skills
As an Admin Support Officer, being organised is key. Prepare examples of how you've successfully managed multiple tasks or schedules in the past. This will demonstrate your ability to handle the demands of the role.
✨Familiarise Yourself with Technology
Since the role involves using tools like Outlook and Excel, make sure you're comfortable with these applications. Brush up on any specific scheduling software mentioned in the job description to show that you're tech-savvy and ready to hit the ground running.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and professionally, both verbally and in writing. Consider preparing a few questions to ask during the interview to showcase your engagement and interest.
✨Emphasise Teamwork
The job requires a team-oriented mindset. Be ready to discuss your experiences working in teams, how you contribute to a positive environment, and how you handle conflicts or challenges within a group setting.
