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- Tasks: Join us as a Service Desk Analyst, resolving IT issues and supporting our team.
- Company: Fujitsu is a leading Japanese tech company committed to diversity and inclusion.
- Benefits: Enjoy 26 days of annual leave, flexible benefits, and employee discounts.
- Why this job: Be part of a progressive company that values your growth and diverse perspectives.
- Qualifications: A keen interest in technology and willingness to learn are essential.
- Other info: This role requires security clearance; we support candidates with disabilities.
The predicted salary is between 24000 - 34000 £ per year.
Job Title: Service Desk Analyst
Location: Fareham – Due to the nature of our support requirements, this is an office-based role.
Hours of support are 07:30 – 18:00 per week on a split shift, rotated weekly as directed by the team lead to cover 37 hours. Example shift patterns will be 07:30-16:00 & 09:30-18:00.
Your role
We are looking for a Service Desk Support Technician with a willingness to learn and a keen interest in technology. Your tasks include maintaining service during training at our sites across the country, resolving all IT-related issues, providing solutions and fixes where possible, and escalating to our 2nd & 3rd line teams as appropriate. You will be required to record failures to IS Service Delivery, working on our Support Works ticketing system to document all aspects/issues and related fixes while ensuring minimal disruption to service.
Understanding of IT support and infrastructure, team working skills are essential. As this is a training role, a willingness to learn and develop your current knowledge/skills is most important. Tasks include:
- Understanding of IT support and infrastructure, team working. As this is a training role, a willingness to learn and progress current knowledge/skills is most important.
- Assign Service Desk Support Calls as necessary.
- Respond to and complete calls within the timescales laid down in the SLA and in accordance with Fujitsu Procedures.
- Produce and maintain records, procedures, and other documentation related to the IS Service.
- Adhere to all Fujitsu IS Policy documents, including Change & Release, Configuration, and Security policies.
- Monitor IT Systems and report alerts in accordance with Policy.
- Maintain the security of network services in line with the Establishment’s Security Operating Orders and current process documentation.
- Knowledge/experience of Windows 10 and 11, Active Directory, ITSM support.
This role will require security clearance to a high level. Please visit National security vetting: clearance levels – GOV.UK.
Your benefits:
- 26 Days annual leave plus public holidays (3 flexible)
- Pension – Double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Flexible benefits such as increased holidays, travel, dental, critical illness, and more
- Perks at work – employee discounts
- Employee assistance programme/virtual GP
Recruitment process
The recruitment process involves one or two stages of interviews.
Fujitsu is recognized as a Disability Confident Leader by the Department of Work and Pensions. We offer a guaranteed interview to all candidates with disabilities who meet the essential criteria and are capable of making reasonable adjustments during the recruitment process. Please contact us for more information.
Achieve together
We are Fujitsu, a Japanese company committed to fairness, equality, diversity, and inclusion. We promote a work environment where everyone can bring their full self to work, under our Be Completely You initiative.
We are inclusive and reflect societal diversity. We are a Disability Confident company, a Times Top 50 employer for Women, a signatory of the Race at Work Charter, and committed to UN standards for LGBT+ rights.
If working for a progressive organization that values diversity and inclusion is important to you, we encourage you to apply.
#LifeatFujitsu
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Service Desk Analyst employer: Fujitsu
Contact Detail:
Fujitsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 and 11, and Active Directory. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Research Fujitsu's company culture and values, especially their commitment to diversity and inclusion. Being able to articulate how your personal values align with theirs during the interview can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your willingness to learn and adapt, as this role emphasises growth and development. Think of examples from your past experiences where you've successfully learned new skills or adapted to changes.
✨Tip Number 4
Practice common IT support scenarios that may come up during the interview. Being able to demonstrate your problem-solving skills and how you would handle specific IT issues can greatly enhance your chances of landing the job.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience and skills, particularly in Windows 10/11 and Active Directory. Use keywords from the job description to demonstrate your fit for the Service Desk Analyst role.
Craft a Strong Cover Letter: Write a cover letter that showcases your willingness to learn and your keen interest in technology. Mention specific examples of how you've resolved IT issues in the past or how you plan to contribute to the team at Fujitsu.
Highlight Teamwork Skills: Since teamwork is essential for this role, include examples of successful collaboration in previous positions. This could be projects where you worked with others to solve problems or improve processes.
Prepare for Interviews: Research Fujitsu's values and commitment to diversity and inclusion. Be ready to discuss how you align with these values and how you can contribute to their inclusive environment during the interview process.
How to prepare for a job interview at Fujitsu
✨Show Your Enthusiasm for Technology
As a Service Desk Analyst, a keen interest in technology is crucial. During the interview, express your passion for IT and any relevant experiences you've had. This will demonstrate your willingness to learn and grow in the role.
✨Familiarise Yourself with Fujitsu's Policies
Understanding Fujitsu's IS Policy documents, including Change & Release, Configuration, and Security, is essential. Research these policies beforehand and be prepared to discuss how you would adhere to them in your role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle IT issues. Prepare examples of past experiences where you successfully resolved technical problems or worked as part of a team to achieve a goal.
✨Demonstrate Teamwork Skills
Since this role involves working closely with others, highlight your teamwork abilities. Share specific instances where you collaborated effectively with colleagues or contributed to a team project, showcasing your communication and interpersonal skills.
