IT Desktop Support Technician

Career Opportunities with
Data Device Corporation

Join our fast growing team!

Current job opportunities are posted here as they become available.

For more than 60 years, Data Device Corporation (DDC) has been recognized as a world leader in the design and manufacture of high-reliability Connectivity, Power, and Control solutions for the Aerospace, Defense, and Space industries. Our dedication to supplying quality products, on-time delivery, and superior support, has contributed to the success of our customers and the critical missions they serve.

This position is 100% onsite at our Bohemia, NY office.

The hourly range for this position is between $26/hr and $32/hr and will depend upon experience.

This position requires a U.S Person or a person who can qualify for a Department of State or Department of Commerce License.

Position Summary:

Data Device Corporation is currently seeking an IT Desktop Support Technician to join their growing Information Systems team. This hands-on position focuses on end-user support, hardware/software troubleshooting, and workstation deployment, with opportunities to assist in server maintenance and infrastructure tasks. This position requires a strong customer service mindset, and a desire to grow their technical expertise across both desktop and back-end systems.

Key Position Accountabilities:

• Build, configure, and image Windows-based desktops and laptops for internal use.
• Install, replace, and set up new hardware (desktops, laptops, peripherals, printers, etc.).
• Maintain and track inventory of IT assets including PCs, monitors, and accessories.
• Respond to support tickets related to hardware, software, and peripheral issues.
• Troubleshoot Microsoft Office, Windows OS, email clients, and basic networking issues.
• Support new hire onboarding by provisioning equipment and assisting with account setup.
• Collaborate with the IT team on larger projects such as office moves, network upgrades, or device rollouts.
• Maintain documentation for processes, device configurations, and recurring issues.
• Optionally assist with basic server maintenance tasks, including patching and account management.

Qualifications:

Required:

• 2–4 years of professional experience in desktop or IT support.
• Proficiency in Windows 10/11, basic networking, and common productivity tools.
• Experience with imaging tools (e.g., MDT, SCCM, Clonezilla, etc.).
• Solid understanding of PC hardware and troubleshooting techniques.
• Strong communication and customer service skills.
• Ability to lift up to 40 lbs (equipment handling).

Nice to Have:

• Exposure to Windows Server, or M365 Admin Center.
• Familiarity with scripting (PowerShell, batch files) or automation tools.
• IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified).

Desired Characteristics:

• Customer Service Orientation: Ability to communicate clearly, patiently, and helpfully with non-technical users is critical.
• Technical Troubleshooting Skills: Must be comfortable resolving a variety of technical issues—from hardware and software problems to basic networking and Microsoft Office-related concerns.
• Initiative and Willingness to Learn: Should be curious, proactive, and eager to expand technical knowledge beyond desktop support.
• Team Collaboration: Ability to follow direction and work well with others, especially on larger projects such as office moves and hardware/software rollouts.
• Organizational Skills & Attention to Detail: Capable of managing multiple tasks efficiently while maintaining accuracy and thoroughness.
• Adaptability & Flexibility: Able to shift priorities quickly and remain effective in a fast-paced, dynamic environment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. This job description indicates, in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the ADA) expected of the employee. Duties, responsibilities and activities may change at any time with or without notice as required.

Data Device Corporation is an Affirmative Action/Equal Opportunity Employer and is committed to providing equal employment opportunity (EEO) for all persons in all facets of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected status.

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