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- Tasks: Be the go-to person for customer queries, ensuring a top-notch experience across all channels.
- Company: Join Ventrica, a fast-growing customer management business known for innovation and exceptional service.
- Benefits: Enjoy remote work flexibility, a dynamic team environment, and opportunities for personal growth.
- Why this job: Work with luxury brands, elevate customer experiences, and be part of a passionate, innovative culture.
- Qualifications: Fluent in English and French, with strong communication skills and a background in customer service.
- Other info: This is a fixed-term contract until 31/12/2025, perfect for ambitious individuals ready to shine.
The predicted salary is between 28800 - 42000 £ per year.
Do you have a passion for fashion, fragrance, and beauty? Are you driven to ensure that every customer’s needs are met with precision and care? If so, we have an exciting opportunity for you to join our dynamic outsourced contact centre team and help us deliver an exceptional customer experience for our prestigious client, Puig.
At Ventrica, we are committed to providing outstanding customer experiences, driven by our core values of Trust, Passion, and Boldness. As part of our agile team, you will be instrumental in upholding these values while delivering superior service on behalf of Puig, a luxury fashion, fragrance, and beauty company with a portfolio of world-renowned brands such as Carolina Herrera, Paco Rabanne, Jean Paul Gaultier and many more.
Please note, this role is a fixed term contract until 31/12/2025.
What you will be responsible for
- Being the first point of contact for all customer queries, providing expert product advice that reflects the high standards of Puig’s luxury brands.
- Proactively managing escalations, handling returns/exchanges, tracking order statuses, and providing clear logistics information, ensuring the customer feels heard and valued.
- Acting as a bold brand ambassador, upholding Puig’s reputation by delivering exceptional service across telephone, social media, web chat, and email.
- Ensuring every customer interaction is customer-centric, leaving them with a positive, memorable experience.
What you’ll bring to the table
- A genuine passion for delivering excellent customer service, with an empathetic approach to every interaction.
- Exceptional communication skills, both written and verbal, with the ability to adapt your style to suit each individual customer.
- Previous experience in a customer-facing environment, ideally within the beauty, cosmetics, or fashion industries.
- Confidence in managing objections and a boldness in resolving issues in a way that enhances the customer’s loyalty to the brand.
- Proficiency in IT systems, including CRM software and Microsoft Office, enabling you to efficiently manage customer interactions and data.
- Flexibility, professionalism, and a drive to continuously learn and improve in your role.
- Strong social service etiquette, ensuring a seamless, personable experience with every customer.
Hours, Location & Language Requirement
- 40 hours per week
- 09:00-18:00 Monday to Friday
- Fully remote, but you must be based in the UK whilst working
- You must be fully fluent in both English and French, both written and verbal
Homeworking Eligibility
Please ensure your laptop/PC has the current supported systems and meets the minimum hardware requirements. Note: We do not allow Chromebooks or support Windows devices running in S Mode.
Hardware & Software: Mobile Phone
You MUST have an Apple or Android smartphone equipped with either iOS 17.0 (or later) or Android 13.0 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.
Minimum Speed Requirements
- Ping: Maximum 20ms
- DOWNLOAD: Minimum 20 Mbps
- UPLOAD: Minimum 5 Mbps
Who are Ventrica?
Ventrica is a forward-thinking, fast-growth customer management business that partners with blue-chip brands to provide exceptional outsourced customer service. We pride ourselves on our trust and innovation, with a reputation for delivering intelligent, customer-centric solutions. In 2022, we were awarded Gold for Most Effective Application of Technology and Silver for Outsourced Contact Centre of the Year at the European Contact Centre & Customer Service Awards. We also earned Gold for Manager of the Year and Silver for Head/Director of the Year at the UK National Contact Centre Awards. At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
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French Brand Ambassador employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Brand Ambassador
✨Tip Number 1
Familiarise yourself with the luxury beauty and fashion brands that Ventrica represents. Understanding their values, products, and customer service expectations will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills in both English and French. Since fluency in both languages is essential, consider role-playing customer interactions to build confidence and ensure you can handle queries seamlessly.
✨Tip Number 3
Showcase your passion for customer service by preparing examples of how you've gone above and beyond in previous roles. Highlighting specific instances where you delivered exceptional service will set you apart from other candidates.
✨Tip Number 4
Research common customer service challenges in the luxury sector and think about how you would address them. Being able to discuss potential solutions during your interview will demonstrate your proactive approach and problem-solving skills.
We think you need these skills to ace French Brand Ambassador
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly within luxury retail or beauty. Emphasise your communication skills and any previous roles where you acted as a brand ambassador.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury brands and customer service. Use specific examples to demonstrate how you've gone above and beyond for customers in the past, aligning with the company's values of trust and excellence.
Showcase Language Skills: Since fluency in both English and French is required, ensure that your application clearly states your language proficiency. You might want to include examples of how you've used these skills in a professional setting.
Highlight IT Proficiency: Mention your confidence in using IT systems and customer service software. If you have experience with specific platforms, include this information to show you're well-prepared for the role's technical requirements.
How to prepare for a job interview at Ventrica
✨Show Your Passion for Luxury Brands
Make sure to express your genuine enthusiasm for luxury beauty and fashion brands during the interview. Share personal experiences or stories that highlight your passion, as this will resonate well with the interviewers and demonstrate your alignment with the brand's values.
✨Demonstrate Exceptional Customer Service Skills
Prepare to discuss specific examples of how you've provided outstanding customer service in previous roles. Highlight situations where you went above and beyond to meet customer needs, as this is crucial for a role focused on delivering exceptional experiences.
✨Be Ready to Handle Objections
Since the role involves managing customer challenges, be prepared to discuss how you would handle objections or difficult situations. Think of examples from your past experiences where you successfully resolved issues while maintaining a positive customer experience.
✨Practice Your Communication Skills
As strong communication skills are essential for this position, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews or rehearsing answers to common questions to ensure you can engage effectively with the interviewers.
