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For Companies At a Glance
- Tasks: Engage with customers via phone and email, providing top-notch support and solutions.
- Company: Join Fidelity International, a leader in investment services with over 50 years of experience.
- Benefits: Enjoy flexible working options, free parking, and a comprehensive training programme.
- Why this job: Be part of a dynamic team that values your growth and offers exciting career advancement opportunities.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a permanent role based in Kingswood, Surrey, with a salary of £25,700 plus bonuses.
The predicted salary is between 25700 - 25700 £ per year.
About the Opportunity
Job Type: Permanent
Application Deadline: 13 February 2026
Title: Customer Services Representative
Department: Client Services
Location: Kingswood, Surrey, UK
Salary: £25,700 plus bonus
Start date: 13th and 27th January 2026
Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can.
Whether you\’re starting your career or taking the next step, you\’ll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose.
About Fidelity International
With over 50 years\’ experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what\’s right.
Inside the Client Services team
Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you\’ll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed.
What you\’ll do:
Your role and responsibilities include:
- Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters).
- Explaining financial products clearly and guiding customers to helpful tools and information.
- Taking ownership of each interaction, ensuring full resolution.
- Logging and escalating any potential risks, fraud cases, or vulnerable situations.
- Handling complaints constructively, aiming for early resolution.
What you\’ll bring:
- Experience in a customer service role, ideally in a corporate environment.
- Excellent phone manner and verbal communication skills.
- An appetite to grow your expertise through continued learning.
- Strong listening skills and a customer-first attitude.
- Comfortable using digital tools and eager to learn new systems.
- A team-oriented approach and a genuine interest in helping others.
Why join us in Surrey?
Our Kingswood Fields site is set in the beautiful Surrey countryside and is our largest UK office. The campus features three buildings, extensive grounds, an on-site gym, on-site parking, free coach transfers from nearby train stations, and a fantastic restaurant and deli bar.
A role that offers real rewards:
We offer long-term career stability, a clear development path, and a comprehensive benefits package including:
- Pension contributions: 10% employer-funded plus up to 3% matched
- Private Medical Insurance: comprehensive cover for you and your family
- Cycle to Work & TaxSaver tickets: save on your commute
- Free access to on-site gym & wellness support: prioritise your health
- Enhanced parental & family leave: support when it matters most
- 24/7 Employee Assistance Programme: confidential mental health and wellbeing services
- Dynamic working options: hybrid flexibility for home and office balance
Your future starts here:
If you\’re ready to join a company that offers opportunity, growth, and purpose, we\’d love to hear from you. Apply now.
Customer Services Representative employer: Fidelity International
Contact Detail:
Fidelity International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative
✨Tip Number 1
Familiarise yourself with Fidelity's products and services. Understanding what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily involves phone interactions, consider role-playing scenarios with friends or family to build your confidence and improve your ability to handle various customer situations.
✨Tip Number 3
Research common customer service challenges in the financial sector. Being prepared with solutions or strategies for these issues can set you apart as a proactive candidate who is ready to tackle real-world problems.
✨Tip Number 4
Network with current or former employees of Fidelity. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Services Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a corporate environment. Emphasise your strong telephone and interpersonal skills, as well as any experience with technology platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues in the past and how you can contribute positively to the team at Fidelity.
Highlight Relevant Skills: In your application, clearly outline your active listening skills and your ability to handle customer complaints effectively. Mention your willingness to learn new technologies, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Fidelity International
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to discuss specific examples where you successfully resolved customer issues or provided exceptional service.
✨Demonstrate Strong Communication Abilities
Since this role involves a lot of phone interactions, practice clear and confident communication. You might want to do a mock interview with a friend to refine your verbal skills and ensure you can articulate your thoughts effectively.
✨Familiarise Yourself with Fidelity's Services
Research Fidelity International and its range of products and services. Understanding what they offer will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer scenarios. Think about potential challenges you might face in the role and prepare your responses, focusing on problem-solving and customer satisfaction.
