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For Companies At a Glance
- Tasks: Support customers by performing maintenance and remedial works on new homes.
- Company: Croudace Homes is a family-owned housebuilder with a legacy of quality since 1946.
- Benefits: Enjoy 26 days holiday, a generous pension scheme, and wellbeing perks like gym discounts.
- Why this job: Join a supportive culture focused on growth, community, and employee well-being.
- Qualifications: Experience in housing or trades, strong communication skills, and a full UK driving licence required.
- Other info: Opportunities for training and professional development available.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Customer Care Operative role at Croudace Homes Limited
We are a family-owned housebuilder with a heritage dating back to 1946. Operating across the Southeast of England with regional offices in Caterham, Letchworth, and Theale, we are committed to building high-quality homes and careers. We foster open communication, respect, continuous growth, well-being, and work-life balance, and we value colleagues who contribute to a positive working environment.
What you\’ll be doing
- Reporting to the Regional Customer Care Manager, represent the company to customers and purchasers of our private new homes by carrying out remedial and maintenance works across assigned residential development sites.
- Complete tasks within designated timeframes to ensure a high level of customer satisfaction.
- Based in the Didcot area, travel to other sites as required.
- Complete reported defects in occupied properties (sometimes with trade support) within agreed timeframes.
- Oversee the maintenance of show homes and stock plots.
- Work closely with Sales and Build teams to understand company procedures, legal requirements, and development timelines, ensuring necessary works are completed at each stage of the process.
Skills & knowledge you\’ll bring
- Previous experience in a similar role within the residential housing industry, or a trade background or similar is desirable.
- Good all-round knowledge of house maintenance (gas, heating, plumbing, decorating, carpentry) is desirable.
- Ability to effectively communicate with all levels, with a particular customer focus.
- Strong organizational, timekeeping and attention to detail skills.
- Full UK driving licence and comfortable driving a van.
Why join Croudace?
- Competitive package (role dependent) including 26 days holiday, increasing with service, plus an additional day off to celebrate your birthday.
- Generous pension scheme with up to 10% employer contribution.
- Discretionary bonus to recognise your performance and contribution.
- Wellbeing benefits: discounted gym membership, health cash plan (with cover for children), private Bupa healthcare (based on role & service length), mental health support via EAP with counselling, bi-annual health checks.
- Life assurance cover up to 8x annual salary.
- Up to three paid volunteer days each year to support community projects.
- Training and development opportunities, including support for professional memberships and career progression.
Job details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Other
- Industries: Construction
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Customer Care Operative employer: Croudace Homes Limited
Contact Detail:
Croudace Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Operative
✨Tip Number 1
Familiarise yourself with Croudace Homes' values and mission. Understanding their commitment to quality and community will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Highlight any relevant experience in customer service or maintenance roles. Be prepared to discuss specific examples where you've successfully resolved customer issues or completed maintenance tasks efficiently.
✨Tip Number 3
Demonstrate your communication skills by preparing to explain how you would interact with customers and other departments. Think of scenarios where effective communication led to positive outcomes in your previous roles.
✨Tip Number 4
Show your organisational skills by discussing how you manage your time and prioritise tasks. Consider sharing methods you use to ensure all work is completed within deadlines, especially in a busy environment like construction.
We think you need these skills to ace Customer Care Operative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Care Operative at Croudace Homes. Familiarise yourself with the skills and knowledge required, such as house maintenance and effective communication.
Tailor Your CV: Customise your CV to highlight relevant experience in the residential housing industry or any trade background. Emphasise your organisational skills, attention to detail, and customer-focused approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of Croudace Homes' values. Mention specific examples from your past experiences that demonstrate your ability to meet customer needs effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Croudace Homes Limited
✨Know the Company
Before your interview, take some time to research Croudace Homes. Understand their history, values, and what sets them apart in the housing industry. This will help you tailor your answers and show genuine interest in the company.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have in customer care or the residential housing industry. Be specific about your skills in maintenance and how they relate to the role of a Customer Care Operative.
✨Demonstrate Communication Skills
Since the role requires effective communication with customers and various departments, prepare examples that showcase your ability to communicate clearly and professionally. Think of situations where you resolved issues or improved customer satisfaction.
✨Show Your Organisational Skills
The job involves managing time effectively and paying attention to detail. Be ready to discuss how you prioritise tasks and manage your time, especially when dealing with multiple projects or deadlines.
