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- Tasks: Connect international students with host families and ensure their comfort and satisfaction.
- Company: EF Education First offers immersive language and cultural exchange programs worldwide.
- Benefits: Enjoy a dynamic work environment with potential for career growth and innovation.
- Why this job: Make a real impact by fostering cultural exchange and supporting students in their journey.
- Qualifications: Must be customer service oriented, organised, and able to handle pressure.
- Other info: Flexible hours and a chance to work in a truly international setting.
The predicted salary is between 24000 - 36000 £ per year.
EF Brighton International Language Campus is seeking a dedicated and organized Homestay Coordinator to connect international students with welcoming host families. This role ensures a safe, comfortable, and enriching homestay experience while fostering cultural exchange within the local community.
- Fixed-term contract to August 17th
- Potential for extension/permanent employment
If you are passionate about customer service, cultural exchange, and working with international students, we encourage you to apply!
At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.
Responsibilities
- Ensuring all students’ needs are met whilst maintaining their satisfaction and wellbeing.
- Assisting with the Sunday intake, ensuring smooth communication for arriving Host Family students.
- Processing & maintaining homestay accommodation records using the EF’s own accommodation database
- Assigning accommodation to students using internal allocation system and keeping accurate records of rooming allocations
- Closing any queries in a timely manner either from students or their hosts and escalating to Accommodation Manager where appropriate
- Reporting to Accommodation Manager to ensure there are sufficient homestay beds to accommodate the peak season and helping out with recruitment of new hosts where necessary
- Conducting visits to prospects host families and ensuring they are compliant to EF, British Council and ISI policies and procedures
- Ensuring student details are provided accurately each week for arriving and departing students
- Provide a high level of customer service to our students and hosts
- Strive to improve the quality of our homestay provision
- Shares emergency phone duty on a rota basis
Requirements
- Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken isessential
- Familiar with Microsoft Office and CRMs (desirable)
- Highly motivated, energetic, positive
- Customer service orientated, friendly & approachable manner
- Able to remain calm under pressure & to diffuse potentially difficult situations
- Sensitive to needs of international students living away from home
- Excellent communicator with students, colleagues, and external clients
- Attention to detail, organised & thorough
- All offers are subject to a clear enhanced DBS checkand two references
- Legally able to work in the UK at commencement of employment
Why you will love working with EF
- Work in a truly international environment
- Ambition is nurtured and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1
Want to learn more about life at EF? Follow us on social.
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Summer Homestay Coordinator employer: EF Education First Gruppe
Contact Detail:
EF Education First Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Homestay Coordinator
✨Tip Number 1
Familiarise yourself with the cultural backgrounds of the international students you’ll be working with. Understanding their customs and traditions can help you connect better with them and provide a more enriching experience.
✨Tip Number 2
Network with current or former Homestay Coordinators at EF or similar organisations. They can offer valuable insights into the role and share tips on how to excel in the position.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have prior to the interview. Whether it’s through emails or phone calls, showing that you can communicate effectively and positively will set you apart.
✨Tip Number 4
Be prepared to discuss specific scenarios where you've successfully managed difficult situations or conflicts. This will showcase your ability to remain calm under pressure, which is crucial for this role.
We think you need these skills to ace Summer Homestay Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Summer Homestay Coordinator position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and cultural exchange. Mention specific experiences that demonstrate your ability to connect with international students and host families.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for this role, such as communication, organisation, and customer service. Provide examples of how you've successfully managed similar tasks in previous positions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at EF Education First Gruppe
✨Show Your Passion for Cultural Exchange
Make sure to express your enthusiasm for cultural exchange during the interview. Share any personal experiences you have had with international students or travel, as this will demonstrate your genuine interest in the role and its responsibilities.
✨Highlight Your Customer Service Skills
Since the role requires a high level of customer service, be prepared to discuss specific examples of how you've successfully handled customer inquiries or resolved issues in the past. This will show that you can maintain student satisfaction and wellbeing.
✨Demonstrate Organisational Skills
The position involves managing accommodation records and ensuring smooth communication. Be ready to talk about your organisational strategies and tools you use to keep track of multiple tasks, especially under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle difficult situations, such as a student feeling homesick or a host family not meeting expectations. Think through potential scenarios and how you would approach them calmly and effectively.
