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For Companies At a Glance
- Tasks: Be the friendly face and voice for all Estates-related queries at our Milton Keynes campus.
- Company: Join The Open University, a leader in inclusive education and diverse community.
- Benefits: Enjoy flexible working hours and a supportive environment tailored to your needs.
- Why this job: Make a real impact by enhancing customer service and supporting a vibrant university community.
- Qualifications: Customer service experience and strong communication skills are essential; IT skills are a plus.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 24344 - 26338 £ per year.
Overview
Do you thrive in a fast-paced, customer-focused environment and enjoy being the first point of contact?
Join The Open University and help us deliver exceptional customer service across our Estate by acting as the first point of contact for visitors and callers to the University.
About the Role
We’re looking for a Receptionist/Helpdesk Assistant to join our Estates team. You’ll be the central point of contact for Estates-related queries and requests, providing a professional and welcoming experience for visitors and callers to the University.
You’ll manage incoming enquiries, operate the switchboard, maintain key databases, and support the distribution of Estates communications. This is a varied role that combines front-of-house reception duties with helpdesk support, contributing to the smooth running of our Estates operations.
Responsibilities
- Receive and route incoming enquiries via phone, email, web, or in person
- Welcome visitors and direct them appropriately, operating the switchboard and VisitorNet system
- Log and manage Estates requests using the Planon database, issuing reference numbers and advising on response times
- Maintain and update the Estates Address Management database, including contact and Health & Safety information
- Generate reports for contractor and visitor monitoring to support Health & Safety compliance
- Support team goals in customer service and contribute to the development of team functions
Qualifications
- Proven ability to deliver excellent service in a customer-facing role
- Clear and professional written and verbal communication, with confidence interacting across all levels
- Competent in Microsoft Office and comfortable using databases and digital systems
- Flexible approach to working priorities, with a positive attitude to resolving issues
- Collaborative mindset with strong interpersonal skills and a commitment to equal opportunities
Benefits
- 30 days annual leave, plus bank holidays and a three-day Christmas closure
- Access to a leading pension scheme with generous employer contributions
- Staff Fee Waivers for OU study – earn a degree for free
- Flexible working and family-friendly policies
- Discounts, wellbeing support, and development opportunities
Ready to be the face of Estates at The Open University?
Apply now and help us deliver outstanding service and support across our Milton Keynes campus at one of the UK’s most respected institutions.
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Receptionist/Helpdesk Assistant employer: The Open University
Contact Detail:
The Open University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Helpdesk Assistant
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as the Planon database and VisitorNet booking system. Understanding how these systems work will give you an edge during the interview process.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've effectively handled enquiries or resolved issues in previous roles. This will demonstrate your ability to maintain a customer-focused approach.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role involves interacting with various stakeholders, being able to convey information clearly and professionally is crucial.
✨Tip Number 4
Show your flexibility and adaptability by discussing past experiences where you've successfully adjusted to changing priorities or worked outside your usual responsibilities. This aligns well with the dynamic nature of the role.
We think you need these skills to ace Receptionist/Helpdesk Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Personal Statement: In your personal statement, clearly express your interest in the role and provide specific examples of your customer service experience. Make sure to address the competencies mentioned in the job description.
Highlight Relevant Skills: Emphasise your IT skills, particularly with Microsoft Office and any experience with databases or switchboard operations. Mention your adaptability and problem-solving abilities as they are crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and personal statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Open University
✨Showcase Your Customer Service Skills
As a Receptionist / Helpdesk Assistant, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer queries or complaints, demonstrating your problem-solving skills and positive attitude.
✨Familiarise Yourself with Relevant Tools
Since the role involves using databases like Planon and VisitorNet, it’s beneficial to familiarise yourself with these systems or similar ones. Mention any relevant experience you have with database management or booking systems during the interview.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Be ready to discuss how you’ve communicated with various stakeholders in previous jobs. Practice articulating your thoughts clearly and confidently, as this will reflect your interpersonal skills.
✨Prepare for Flexibility Questions
The job description mentions a flexible approach to working hours. Be prepared to discuss your availability and willingness to adapt to different working arrangements. Highlight any previous experiences where you successfully managed changing priorities.
