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- Tasks: Join our team as an HR Support Administrator, handling key administrative tasks and supporting HR processes.
- Company: HR Connect is part of CSG, a leading provider of HR services with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary, 25 days leave, life assurance, and discounts on retail and gym memberships.
- Why this job: Be part of a dynamic team making a real impact in education and public services while developing your HR skills.
- Qualifications: We're looking for proactive individuals with strong communication skills and a good grasp of Microsoft Office.
- Other info: This role offers hybrid working, with at least one day in the office and opportunities for growth.
The predicted salary is between 18900 - 25600 £ per year.
HR Support Administrator
Location: Kings Hill, Kent (Hybrid – at least one day in office per week, with travel to other Kent offices as required)
Salary/package: £22,995.07 per annum
Contract type: Permanent
Hours: 35 hours per week, Monday to Friday
HR Connect have a great opportunity for a HR Support Administrator to join our dynamic and fast paced team. We’re looking for someone with a genuine interest in Human Resources, someone who is proactive, eager to learn, and always looking for ways to improve how we work. If this sounds like you, we’d love to hear from you, please apply below!
Who we are
HR Connect, part of Commercial Services Group (CSG), is an award-winning provider of HR services with a strong track record of success. Our portfolio includes specialist education recruitment, DBS services, and a dedicated Occupational Health division. We are committed to delivering exceptional customer service and expert support across Payroll, HR Administration, and HR Advisory function. CSG is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.
Why this role matters
As a HR Support Administrator, you will play a key role within our HR Advisory and Legal Connect team. This team provides expert advice and support to schools and academies on complex employee relations matters, including disciplinary and grievance cases, capability processes, redundancies, reorganisations, and TUPE transfers.
Your contribution will be vital in supporting this work through high-quality HR administration, helping to ensure the smooth and effective delivery of our services
What you’ll be doing
• Acting as a first point of phone and email contact, monitoring group mailboxes and calls for team members, filtering as appropriate and redirecting communication.
• Providing HR administrative support to our consultancy and legal connect team including producing letters and documents, using Word, Excel, and PowerPoint.
• Support our Consultants with administrative tasks in relation to preparing case work and hearing papers, note taking at meetings, audio transcribing and arranging and managing a diary of team meetings and consultant duty cover arrangements.
• Support with Headteacher recruitment processes on behalf of our customers. This involves dealing with general enquiries from candidates, requesting references, preparing packs, and arranging social media checks. Ensuring new appointment details are completed by the Selection Panel.
• Support the administration of TUPE transfers by providing timelines and letters, checking employee liability information, liaising with key stakeholders, as appropriate
• Support with redundancy processes on behalf of customers by producing timelines, completing redundancy and pension estimates and producing all letters connected with the process. Ensuring the timelines are met at each stage of the process.
• Support our Senior Legal Adviser with communication associated with Settlement Agreements and other legal work for customers.
• Support with job benchmarking processes by collating documents and making assessments.
• Ensure that all case work you support is recorded on our case management system to ensure customer billing is accurate.
• Raising disbursements where appropriate to charge customers for work undertaken and ensure accurate billing through case management and time recording system
• Support with overseeing our core customer training and bespoke programmes, by monitoring booking system, ensuring invites are sent and access to online materials are available and certificates produced and raise associated charges.
What we’re looking for
• A positive and proactive approach to work and a willingness to work flexibly to meet the needs of the team.
• Good organisational and administrative skills with excellent attention to detail and willingness to investigate queries and anomalies
• Excellent communication skills written and verbal
• A self-starter with motivation and desire to ensure key tasks are achieved.
• The ability to work collaboratively with colleagues to ensure work is completed accurately in accordance with key processes and deadlines
• A good working knowledge of Microsoft Office 365 suite.
• Professionalism, credibility, and confidence when dealing with customers and colleagues.
• Experience working in office administration and using initiative and proactive steps to solve problems and improve processes.
• Previous experience working in a customer service environment
• Awareness of Data Protection and need for confidentiality
What you’ll get in return
• Salary of £22,995.07 per annum
• 25 days annual leave, plus bank holidays and your birthday off
• Life assurance cover (4x salary)
• Pension scheme with 4% employer contribution
• Access to a generous discount scheme, including retail and gym memberships
• Health cash plan initiative
• Companywide events
• Tailored learning and development support with real opportunities to progress
Why CSG?
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.
We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.
CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
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HR Support Administrator employer: Lumina Energy
Contact Detail:
Lumina Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Support Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the HR Support Administrator role. Understanding the specific tasks, such as managing communications and supporting recruitment processes, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will highlight your ability to handle the fast-paced environment at HR Connect.
✨Tip Number 3
Research HR Connect and its services thoroughly. Being able to discuss their approach to HR administration and customer service will show your genuine interest in the company and the role.
✨Tip Number 4
Prepare to discuss your experience with Microsoft Office 365, particularly Word, Excel, and PowerPoint. Highlight any specific projects where you used these tools effectively, as they are essential for the role.
We think you need these skills to ace HR Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the HR Support Administrator role. Emphasise your organisational skills, attention to detail, and any previous experience in HR or office administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your genuine interest in Human Resources. Mention specific aspects of the job description that excite you and how your proactive approach can contribute to the team at HR Connect.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office 365 and any experience you have with case management systems. Provide examples of how you've used these skills in previous roles.
Showcase Communication Abilities: Since excellent communication skills are crucial for this role, include examples of how you've effectively communicated in past positions. This could be through written correspondence, presentations, or customer interactions.
How to prepare for a job interview at Lumina Energy
✨Show Your Passion for HR
Make sure to express your genuine interest in Human Resources during the interview. Share any relevant experiences or projects that demonstrate your enthusiasm and proactive approach to learning in this field.
✨Highlight Your Organisational Skills
As a HR Support Administrator, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've managed multiple tasks or projects effectively, showcasing your attention to detail and ability to meet deadlines.
✨Demonstrate Communication Skills
Since the role involves significant communication with colleagues and customers, practice articulating your thoughts clearly. Prepare to provide examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
✨Familiarise Yourself with Microsoft Office 365
Given the importance of Microsoft Office in this role, brush up on your skills in Word, Excel, and PowerPoint. Be ready to discuss how you've used these tools in past positions to support administrative tasks or improve processes.
