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- Tasks: Engage with customers, assist with ticket purchases, and ensure station safety.
- Company: TransPennine Express is transforming the rail industry in the North and Scotland.
- Benefits: Enjoy competitive pay, free rail travel, and generous annual leave.
- Why this job: Join a supportive team focused on customer satisfaction and personal growth.
- Qualifications: G.C.S.E in Maths and English; friendly attitude and excellent communication skills required.
- Other info: Flexible shifts, outdoor work, and no supervisory experience needed.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Professional (Stations) RSA – Thirsk
We\’re TransPennine Express and we\’re going places. Whether that\’s helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We\’re looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.
As a Customer Service Professional on our station, you\’ll work between the station ticket office, the station ticket barriers and the train platforms. You\’ll deliver a service to customers which is proactive and personable, engaging and professional, showing passion in all that you do to ensure we deliver ‘a great service every day\’ to our customers.
Working on the station allows you to get involved with a wide range of customer service activities, helping customers purchasing tickets, providing train service information, providing assistance to disabled and vulnerable people, helping dispatch trains safety and on time, dealing with lost property and ensuring the safety and cleanliness of the station is maintained consistently to a high standard.
You\’ll make sure you\’re always on hand for the needs of our customers, having a highly visible profile on the station, keeping customers informed with up to date train service information, making sure customers feel appropriately informed and assisted throughout their journey. Working on a station means some of the time you\’ll be working outdoors so you\’ll need to be comfortable working in all weather conditions and be able to provide assistance to wheelchair users and anyone else who would benefit from being given a helping hand.
Our trains operate around the clock as do our stations. To ensure our services are appropriately resourced you\’ll follow a varying shift pattern which can include some early starts, some night time and weekend working in a cross cultural and diverse environment.
We are looking for people who can demonstrate:
- Excellent customer service skills
- Friendly and approachable manner
- Ability to speak clearly and confidently
- Smart and well presented
- G.C.S.E, A – C grade (or equivalent qualification) in Maths and English
- Computer literate with the ability to use Microsoft packages
- Ability to get to and from the above location without relying on the rail service or public transport due to some early shift start and finish times
- This position does not have line management responsibilities therefore supervisory experience is not essential.
Applicants will be invited to complete an online assessment and if successful you\’ll be invited to an interview with one of our Customer Service Managers. If you\’ve got what we\’re looking for, we\’ll invite you to a medical examination which includes a drugs/alcohol screening. Appointees must submit at least two satisfactory references and complete a six month probation period.
*Please note, due to safety reasons, we cannot consider applications who live more than 50 minutes\’ drive away from the advertised station.
If that sounds like the right fit for you, we\’d love to hear from you, please click apply and complete an application form.
What can we offer you?
- Excellent career prospects.
- A personal development plan.
- Structured training and development
- Competitive salary paid on 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years\’ service* for you and your dependants*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there\’s someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
*Terms and conditions apply.
Going places has never felt better!
At TransPennine Express, it\’s our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it\’s ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we\’d love to have you onboard.
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Customer Service Supervisor (RSA) Thirsk employer: Tpexpress
Contact Detail:
Tpexpress Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor (RSA) Thirsk
✨Tip Number 1
Familiarise yourself with the specific services and routes offered by TransPennine Express. Understanding their operations will help you engage confidently with customers and demonstrate your enthusiasm for the role during the interview.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, gaining experience in a customer-facing role will prepare you to handle various situations effectively, which is crucial for this position.
✨Tip Number 3
Be ready to discuss your ability to work in diverse environments. Highlight any experiences you've had working with different cultures or assisting vulnerable individuals, as this aligns well with the job's requirements.
✨Tip Number 4
Prepare for the online assessment by familiarising yourself with common customer service scenarios and problem-solving questions. This will help you perform better and show your potential to excel in the role.
We think you need these skills to ace Customer Service Supervisor (RSA) Thirsk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to engage with customers, handle inquiries, and maintain a professional demeanor, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to TransPennine Express's mission.
Highlight Relevant Qualifications: Ensure you clearly state your GCSE qualifications in Maths and English, as well as any other relevant certifications. This will demonstrate that you meet the basic educational requirements for the role.
Prepare for Online Assessment: Familiarise yourself with the types of questions that may be included in the online assessment. Practice situational judgement tests and customer service scenarios to improve your chances of success.
How to prepare for a job interview at Tpexpress
✨Show Your Customer Service Skills
As a Customer Service Professional, your ability to engage with customers is crucial. Prepare examples of how you've provided excellent service in the past, showcasing your friendly and approachable manner.
✨Demonstrate Clear Communication
Since you'll be providing information to customers, practice speaking clearly and confidently. You might want to rehearse common questions you could be asked during the interview and how you would respond.
✨Dress Smartly and Professionally
First impressions matter! Make sure you present yourself well by dressing smartly for the interview. This shows that you take the opportunity seriously and understand the importance of professionalism in customer service.
✨Be Ready for Shift Work Discussion
The role involves varying shift patterns, so be prepared to discuss your availability. Highlight your flexibility and willingness to work early mornings, nights, and weekends, as this will demonstrate your commitment to the role.
