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For Companies At a Glance
- Tasks: Engage with customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a leading name in the betting industry with over 1,300 shops across the UK.
- Benefits: Enjoy flexible hours, annual pay reviews, paid birthday off, and great discounts on various services.
- Why this job: Be part of a supportive team that values your growth and offers exciting career development opportunities.
- Qualifications: Must be 18+, passionate about customer service, and skilled in engaging with diverse individuals.
- Other info: Work in a fun, dynamic atmosphere where your contributions truly matter.
The predicted salary is between 24000 - 25200 £ per year.
Job Title
Customer Service Representative – William Hill
Job Description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
- Open between 8am-10pm, Monday to Sunday
- Shifts created on a rota basis and may include evenings and weekends
Benefits
- Full and part‑time hours
- Annual pay review & bonus scheme
- 28 days holiday pro‑rata, plus a paid birthday day off
- Subsidised travel – discounted or free Zone 1‑6 Oyster card for London roles
- Pension plan – 4% match
- Perks and discounts at high street shops, cinemas and holidays
- Training and development – career progression opportunities
Requirements
- Age 18+ (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage customers from all walks of life
Next Steps
Once you’ve applied, our Talent Acquisition team will review your application. Successful candidates will be invited to an online assessment via HireVue followed by an interview.
About William Hill
William Hill is part of evoke and has operated over 1,300 shops across the UK since 1966. Our retail team provides the high‑street experience, backed by a culture that values trust, belonging, and career growth.
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding the products and services will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's through volunteering or part-time work, showcasing your ability to connect with diverse individuals will make you stand out.
✨Tip Number 3
Be prepared to discuss your experiences in handling customer queries and resolving issues during the interview. Think of specific examples that highlight your interpersonal skills and empathy.
✨Tip Number 4
Show enthusiasm for the role and the company culture during your interactions. Expressing your excitement about working at William Hill and contributing to a positive customer experience can leave a lasting impression.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what William Hill is looking for in a Customer Service Representative. Highlight key responsibilities and required skills, such as delivering great customer service and strong interpersonal skills.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the role. Use specific examples that demonstrate your customer service abilities and any previous experience in similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the betting industry. Mention how you can contribute to creating a positive experience for customers at William Hill.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with people in previous roles, highlighting your interpersonal skills and empathy.
✨Demonstrate Your Knowledge of the Company
Research William Hill and understand their values and mission. During the interview, mention specific aspects of the company that resonate with you, showing that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various customer service scenarios. Think about past experiences where you resolved issues or provided exceptional service, and be ready to discuss these in detail.
✨Emphasise Your Flexibility
The role requires working varied hours, including evenings and weekends. Make sure to express your willingness to adapt to different shifts and your understanding of the importance of availability in a retail environment.
