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- Tasks: Support quality operations by managing product specifications and consumer complaints.
- Company: Join Kendamil, the UK's fastest-growing baby brand, redefining early childhood nutrition.
- Benefits: Enjoy 33 days holiday, free gym membership, and a pension scheme with employer contributions.
- Why this job: Be part of a passionate team making high-quality nutrition accessible for families worldwide.
- Qualifications: Experience in quality assurance or food safety is essential; relevant degree preferred.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 42000 £ per year.
Kendamil (Kendal Nutricare) provided pay range
This range is provided by Kendamil (Kendal Nutricare). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Kendamil (Kendal Nutricare)
Join the UK’s fastest-growing baby brand and the top organic formula in UK..
At Kendamil, we’re more than just a baby formula company — we’re redefining early childhood nutrition. Recognised by the Financial Times as one of the UK’s fastest-growing businesses and featured on Bain’s Insurgent Challenger Brand list for two consecutive years, Kendamil is leading the way in premium infant nutrition. Our award-winning product range has earned accolades from Mother&Baby, MadeForMums, The Grocer, and Monde Selection, with multiple Gold awards for outstanding quality. As the only British-made formula brand, we take pride in being an independent, family-owned company that partners with thousands of British dairy farms. Our mission is to make high-quality nutrition accessible for all families — and you can now find our products in over 10,000 stores across the UK and in 42 countries worldwide.
We’re on an exciting path – join us!
About the Role:
We are seeking a highly organized Quality Administrator to enhance and support our quality operations focused on co-packers and suppliers. This role is essential in ensuring that product specifications are maintained accurately, customer complaints are addressed promptly, and the performance of suppliers and co-packers is consistently monitored and improved.
Reporting to the Head of International Quality, you will be responsible for ensuring that all documentation from suppliers and co-packers related to product manufacturing complies with our quality, food safety, and regulatory standards, aligning with the Kendal Nutricare Quality Standard.
A key to success in this role is your ability to build strong, collaborative relationships—both internally and externally—while promoting a culture of continuous improvement and technical excellence.
You will also lead the development and enhancement of supplier and co-packer documentation and governance frameworks, driving improvements that support quality compliance and operational efficiency
Responsibilities:
- Quality Specification Management
Maintain and update product specifications related to quality and food safety. Ensure timely review, approval, and secure archiving of documentation with Co-packers and Suppliers. Support the enhancement and standardization of current processes in partnership with R&D and cross-functional teams.
- Consumer Complaint Management
Monitor and manage consumer complaints, particularly those involving Co-packers. Work closely with external partners to ensure timely investigation and resolution, driving customer satisfaction and process improvement.
- Supplier Non-Conformance Tracking
Implement and manage a structured follow-up process for supplier non-conformities. Ensure all incidents are documented, investigated, and appropriately resolved to prevent recurrence.
- Performance Monitoring & Improvement
Define and manage KPIs to track supplier and Co-packer performance. Analyze performance data to identify trends and areas for improvement. Collaborate with procurement, operations, and quality teams to align on corrective actions and meet performance targets.
Qualifications:
- Experience in cGMP, quality assurance, food safety, or supplier quality, or a relevant degree
- Familiarity with quality systems and regulatory frameworks in the food or consumer goods industry
- Proven experience working with Co-packers and/or suppliers
- Strong communication and documentation skills
- Ability to manage multiple stakeholders and work cross-functionally
- Proficiency in Microsoft Office (Excel, PowerPoint), and quality documentation systems
- Degree in Food Science, Quality Management, Supply Chain, or a related field
- Understanding of microbiological and contaminant standards
- Familiarity with consumer complaint systems, root cause analysis tools, and CAPA methodologies
- Experience in performance metrics and scorecard management
What we offer:
- The opportunity to work for the fastest growing infant milk brand in Europe, alongside a young talented team dedicated to serving thousands of passionate customers.
- We offer to all our employees:
- 33 days holiday (incl. bank holidays), pro rata to start date and FTE.
- Pension Scheme by Aegon, the Employer will match contributions up to a maximum of 5%
- Free health cash plan
- Free Gym Membership*
- Life Assurance at 2 x basic salary after 6 months of service
- EAP Programme
- New parents enjoy up to £350 worth of Kendamil products (excluding Stage 1 formula)*
- Employee Referral Scheme*
*Further details are available from the HR department.
Seniority level
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Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Quality Assurance and Administrative
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Industries
Food and Beverage Manufacturing
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Quality Assurance Administrator employer: Kendamil (Kendal Nutricare)
Contact Detail:
Kendamil (Kendal Nutricare) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Administrator
✨Tip Number 1
Familiarise yourself with Kendamil's product range and their commitment to quality. Understanding their mission and values will help you align your responses during interviews, showcasing your enthusiasm for their brand.
✨Tip Number 2
Network with current or former employees of Kendamil on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Quality Assurance Administrator role.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed quality assurance processes in previous roles. Highlighting your experience with supplier management and compliance will demonstrate your capability to excel in this position.
✨Tip Number 4
Stay updated on industry trends related to food safety and quality assurance. Being knowledgeable about current regulations and best practices will show your commitment to continuous improvement, a key aspect of the role at Kendamil.
We think you need these skills to ace Quality Assurance Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality assurance, food safety, or supplier management. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality assurance and your understanding of the food industry. Mention specific experiences that align with the responsibilities listed in the job description.
Highlight Relevant Skills: Emphasise your communication skills, ability to manage multiple stakeholders, and proficiency in Microsoft Office. These are crucial for the role and should be clearly stated in your application.
Showcase Continuous Improvement Mindset: In your application, mention any past experiences where you contributed to process improvements or quality compliance. This aligns with Kendamil's focus on technical excellence and continuous improvement.
How to prepare for a job interview at Kendamil (Kendal Nutricare)
✨Understand Quality Standards
Familiarise yourself with the quality and food safety standards relevant to the role. Be prepared to discuss how your previous experience aligns with these standards and how you can contribute to maintaining them at Kendamil.
✨Showcase Your Communication Skills
As a Quality Assurance Administrator, you'll need to communicate effectively with suppliers and co-packers. Prepare examples of how you've successfully managed stakeholder relationships and resolved issues in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified problems and implemented solutions, particularly in relation to consumer complaints or supplier non-conformance. Highlight your analytical skills and ability to drive improvements.
✨Prepare for Technical Questions
Expect questions related to quality systems, regulatory frameworks, and performance metrics. Brush up on your knowledge of cGMP and CAPA methodologies, as well as any relevant software tools you’ve used in previous roles.
