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- Tasks: Be the first point of contact for customers, providing exceptional service and support.
- Company: Join iwoca, a leading Fintech empowering small businesses with fast, flexible finance.
- Benefits: Enjoy competitive salary, medical insurance, generous holiday, and a vibrant office culture.
- Why this job: Make a real impact on small businesses while developing your skills in a supportive environment.
- Qualifications: Recent graduates from any discipline with strong communication and problem-solving skills are welcome.
- Other info: Flexible work policies and fun events like yoga classes and comedy nights await you!
The predicted salary is between 28800 - 48000 £ per year.
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Graduate Customer Service Advisor, Leeds
Location: Leeds, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
a6a3efa42c39
Job Views:
7
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
We\’re looking for a Graduate Customer Success Advisor.
This is an exciting opportunity for recent graduates seeking experience in the financial services industry. As a Graduate Customer Success Advisor, you\’ll be the first point of contact, providing exceptional service across a range of queries. You will play a crucial role in ensuring customers derive maximum value from our products, fostering long-term relationships, and contributing to their growth and satisfaction. The role involves comprehensive training in customer engagement, problem-solving, and product knowledge.
About us
Fast, flexible finance empowers small businesses to manage cash flow better and seize opportunities. At iwoca, we help businesses get funds when they need them, often within minutes. Since 2012, we\’ve made billions in funding available to over 100,000 businesses, positioning ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses by leveraging technology, data science, and excellent customer service.
Our culture
We\’re expanding across London, Leeds, and Frankfurt. We seek individuals eager to learn, lead projects, and impact thousands of small businesses.
A typical day includes:
- Answering inbound calls and assisting with onboarding and support.
- Handling inquiries via phone, email, and chat professionally and efficiently.
- Identifying and resolving potential issues promptly.
- Understanding customer needs and helping them maximize product benefits.
- Gathering feedback for improvements.
- Collaborating with internal teams to resolve issues.
- Escalating unresolved issues appropriately.
- Developing product knowledge through training and curiosity.
- Maintaining accurate CRM records.
What We Are Looking For:
- A recent graduate (within 1-2 years) from any discipline with a strong academic record.
- Passion for customer service and helping people.
- Clear, empathetic, confident communication skills.
- Problem-solving skills and curiosity about how things work.
- Ability to stay calm under pressure.
- Team-oriented mindset.
- Proactive and initiative-taking attitude.
- Attention to detail.
- Comfortable with technology and quick to learn new systems.
What We Offer:
- Career progression opportunities.
- Hands-on experience in a growing FinTech.
- A supportive, inclusive, energetic culture.
- Opportunity to shape customer experience and your future.
The closing date for applications is August 18, 2025.
The culture
We hire passionate, humble individuals with a growth mindset, prioritizing learning and professional development. We value diversity and encourage exploration of new areas to foster innovation.
Our environment and flexible policies support work-life balance, helping you thrive both personally and professionally.
The offices
- Offices in London, Leeds, and Frankfurt with amenities and events.
The benefits
- Health insurance, gym discounts, private GP.
- Holiday entitlement, sabbaticals, mental health support.
- Pension, share options, parental leave, childcare benefits.
- Cycle-to-work, electric car schemes, company retreats.
- Learning budgets and platforms like Treehouse.
Useful links: iwoca benefits & policies
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Graduate Customer Service Advisor employer: Iwoca
Contact Detail:
Iwoca Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the financial services industry, especially the FinTech sector. Understanding the basics of how companies like iwoca operate will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. This will prepare you for the types of queries you might encounter and help you articulate your problem-solving approach clearly and confidently.
✨Tip Number 3
Showcase your empathy and customer-centric mindset by preparing examples from your past experiences where you successfully resolved issues or helped others. This will highlight your suitability for a role focused on customer success.
✨Tip Number 4
Network with current or former employees of iwoca through platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Graduate Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of a Graduate Customer Success Advisor. Emphasise your communication skills, problem-solving abilities, and any customer service experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your eagerness to learn. Mention specific aspects of iwoca's mission and culture that resonate with you, and explain how you can contribute to their goals.
Showcase Your Soft Skills: In your application, highlight soft skills such as empathy, teamwork, and adaptability. Provide examples of situations where you've demonstrated these qualities, especially in customer-facing roles or group projects.
Research iwoca: Familiarise yourself with iwoca's products, services, and company culture. This knowledge will help you tailor your application and prepare for potential interview questions, showing your genuine interest in the company.
How to prepare for a job interview at Iwoca
✨Show Your Passion for Customer Service
Make sure to express your genuine desire to help customers during the interview. Share examples of how you've gone above and beyond to assist others, as this role is all about delivering exceptional service.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved issues or challenges. Highlight your analytical thinking and curiosity, as these traits are essential for understanding customer needs and providing effective solutions.
✨Be Ready to Discuss Teamwork
Since collaboration is key in this role, think of examples that showcase your ability to work well within a team. Emphasise your eagerness to learn from others and contribute positively to the team environment.
✨Familiarise Yourself with FinTech
While you don't need a background in finance, showing an understanding of the FinTech landscape can set you apart. Research iwoca's products and services, and be prepared to discuss how they benefit small businesses.
