Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leader in connectivity, dedicated to empowering communities and closing the digital divide.
- Benefits: Enjoy a competitive salary, bonuses, free staff handset, and discounts across thousands of retailers.
- Why this job: Be part of a supportive team that values diversity and fosters personal growth while making a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and a willingness to learn.
- Other info: Flexible hours with 31 days annual leave and opportunities for ongoing development.
Retail Customer Advisor (Norwich, Haymarket) – 30 hours
Three UK Norwich, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Retail Customer Advisor (Norwich, Haymarket) – 30 hours role at Three UK
Retail Customer Advisor (Norwich, Haymarket) – 30 hours
Three UK Norwich, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Retail Customer Advisor (Norwich, Haymarket) – 30 hours role at Three UK
Company Description
Company Description
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\’s performance
Hours: 30 hours across 5 days per week, including weekends on a rotation basis
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
The Three Store in Norwich\’s Haymarket is located in the city center, surrounded by a mix of high-street shops, cafes, and just a short walk from Norwich Castle and the historic Norwich Lanes shopping district. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to \’wow\’ our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We\’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
Additional Information
We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail, you will also receive:
- A Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Reasonable Adjustments
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process
We’re committed to supporting you throughout every stage of your journey with us. If you need any additional support in your online assessment or interview, please contact the recruiter directly or email jobs@three.co.uk
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Telecommunications
Referrals increase your chances of interviewing at Three UK by 2x
Sign in to set job alerts for “Customer Advisor” roles.
Norwich, England, United Kingdom 2 weeks ago
Norwich, England, United Kingdom 1 month ago
Norwich, England, United Kingdom 2 weeks ago
Retail Customer Advisor (Hempstead Valley) – 12 hours
Hempstead, England, United Kingdom 1 week ago
Norwich, England, United Kingdom 1 month ago
Norwich, England, United Kingdom 2 weeks ago
Greater Norwich Area, United Kingdom £32,000.00-£32,000.00 4 months ago
Norwich, England, United Kingdom 2 days ago
Norwich, England, United Kingdom 2 days ago
Norwich, England, United Kingdom 1 month ago
Sales Advisor Full Time (35 hours per week)
Lowestoft, England, United Kingdom 1 week ago
Norwich, England, United Kingdom 1 day ago
Norfolk, England, United Kingdom 2 weeks ago
Framingham Earl, England, United Kingdom 1 week ago
Norwich, England, United Kingdom 2 weeks ago
Norwich, England, United Kingdom 3 weeks ago
Norwich, England, United Kingdom 1 day ago
Norwich, England, United Kingdom 1 month ago
Norwich, England, United Kingdom 2 months ago
Norwich, England, United Kingdom 3 months ago
Norwich, England, United Kingdom 1 day ago
Customer Operations Learning & Development Trainer
Oakley, England, United Kingdom 3 weeks ago
Norwich, England, United Kingdom 3 weeks ago
Lowestoft, England, United Kingdom 1 day ago
Dereham, England, United Kingdom 3 weeks ago
North Walsham, England, United Kingdom 1 week ago
Norwich, England, United Kingdom 3 days ago
Gorleston-On-Sea, England, United Kingdom 2 weeks ago
Norfolk, England, United Kingdom 4 weeks ago
Diss, England, United Kingdom 4 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Retail Customer Advisor (Norwich, Haymarket) - 30 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Norwich, Haymarket) - 30 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Understanding the latest mobile technology and how it benefits customers will help you engage effectively during your interactions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer enquiries and demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Research the company culture at Three UK. Knowing their values and commitment to inclusivity will allow you to align your responses with what they are looking for in a candidate.
✨Tip Number 4
Prepare questions to ask during your interview. Showing genuine interest in the role and the company can set you apart from other candidates and demonstrate your enthusiasm for joining the team.
We think you need these skills to ace Retail Customer Advisor (Norwich, Haymarket) - 30 hours
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Customer Service Skills: Since the role focuses on customer engagement and service excellence, make sure to emphasise any previous experience in customer service. Use specific examples that demonstrate your ability to meet customer needs and create positive experiences.
Show Team Collaboration: The job requires working well within a team. Include examples in your application that showcase your ability to collaborate effectively with others, contributing to a positive work environment.
Express Your Passion for Technology: As the role involves promoting innovative products and services, convey your enthusiasm for technology and how it can enhance everyday life. Mention any relevant knowledge or experiences that reflect this passion.
How to prepare for a job interview at Three UK
✨Show Your Customer Service Passion
As a Retail Customer Advisor, your ability to connect with customers is key. Be prepared to share examples of how you've gone above and beyond in previous roles to provide exceptional service.
✨Know the Products
While you’ll receive training, having a basic understanding of Three UK's products and services will impress your interviewers. Research their offerings and think about how they can benefit customers.
✨Demonstrate Team Spirit
Three UK values teamwork highly. Be ready to discuss how you’ve collaborated with others in past jobs to achieve goals, and highlight any experiences where you contributed to a positive team environment.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific instances where you successfully resolved customer issues, and be ready to explain your thought process during those situations.
