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- Tasks: Greet customers, manage vehicle details, and ensure smooth workshop operations.
- Company: Join Glyn Hopkin, a leading automotive dealership network in the UK.
- Benefits: Enjoy a competitive salary, potential bonuses, and employee ownership perks.
- Why this job: Be part of a supportive team that values customer relations and personal growth.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: Flexible working hours and a vibrant workplace culture await you!
The predicted salary is between 22800 - 42000 ÂŁ per year.
Salary 28.5K basic with an OTE of ÂŁ35K
Location Mill Hill
Closing Date 31/05/2026
Working Hours Varied
Be Part of the Team
Apply for the Role Below
Apply Here
Service Advisor Career Opportunities in Mill Hill
Duties
- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion (Complying with the Company Pledge)
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
- To prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To deal with customer queries and complaints.
- In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
- To ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
- To be fully flexible so as to be able to cover a wide-ranging variety of duties which may be required of any employee of the Company at any time and in any area of the Company’s operation, as deemed necessary by the Managing Director, Finance Director, and Group After sales Director or Department Manager.
Responsibilities
- To promote good customer relations.
- To ensure customers’ instructions or requirements are recorded and carried out.
- To sell available labour and services.
- To support and implement the Company’s Quality System and carry out the responsibilities documented in the relevant procedure manuals.
- To observe Fire and Safety regulations at all times.
If you believe you’re who we’re looking for, please send a copy of your CV and cover letter, telling us why this is the right career choice for you. We are an equal opportunities employer.
About Glyn Hopkin: Glyn Hopkin Group has grown to become one of the UK’s largest and most successful automotive dealership networks. Today we operate over 35 sites across London, Essex, Hertfordshire, London, Suffolk, Buckinghamshire and Bedfordshire where we work on behalf of the industry’s biggest manufacturers. They include BYD, Chery, GeelyMG, Nissan, Suzuki and Kia who we represent through the highest standards of customer service. For these leading brands we supply new & used cars including vans, we also support the Motability Scheme and Business and Fleet. We also provide service, repairs, parts, and accessories.
Glyn Hopkin is an EOT company! EMPLOYEE OWNERSHIP TRUST.
What could that potentially mean for you?: A big benefit of an EOT acquiring a controlling stake in a business is that it protects the business and its employees from the uncertainty associated with a third-party takeover, and risks that come with that. A fantastic benefit to you as a potential employee is that a company owned by an EOT can also pay annual bonuses of up to ÂŁ3,600 to its employees free of income tax. In essence, you can be comforted by more security with the potential of earning additional bonuses up to ÂŁ3,600 tax free, once employed for 12 months.
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Service advisor - Mill Hill employer: Glyn Hopkin Group
Contact Detail:
Glyn Hopkin Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service advisor - Mill Hill
✨Tip Number 1
Familiarise yourself with the specific services and vehicles that Glyn Hopkin offers. Understanding their product range will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on building good relationships with clients. Think of examples from your past experiences where you've successfully handled customer queries or complaints.
✨Tip Number 3
Prepare to discuss how you would manage workshop operations and customer expectations. Being able to articulate your approach to keeping customers informed about vehicle progress will show your proactive attitude.
✨Tip Number 4
Research the Employee Ownership Trust model and be ready to discuss how it impacts company culture. Showing that you understand and appreciate this unique aspect of Glyn Hopkin can set you apart from other candidates.
We think you need these skills to ace Service advisor - Mill Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Advisor role. Focus on customer service, communication skills, and any automotive knowledge you possess.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about working as a Service Advisor at Glyn Hopkin. Mention specific aspects of the job description that resonate with you and how your background makes you a great fit.
Showcase Customer Relations Skills: Emphasise your ability to promote good customer relations in both your CV and cover letter. Provide examples of how you've successfully handled customer queries or complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Glyn Hopkin Group
✨Know the Company
Before your interview, take some time to research Glyn Hopkin. Understand their values, the brands they work with, and their commitment to customer service. This knowledge will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a Service Advisor, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to maintain good customer relations and how you can contribute to a positive customer experience.
✨Be Prepared for Role-Specific Questions
Expect questions related to the specific duties of a Service Advisor, such as how you would handle delays in vehicle servicing or how you would manage customer expectations. Think about scenarios you might face in the role and how you would address them effectively.
✨Show Flexibility and Team Spirit
Glyn Hopkin values teamwork and flexibility. Be ready to discuss times when you've worked collaboratively with others or adapted to changing circumstances. Emphasising your willingness to cover various duties as required by management will demonstrate that you're a team player.
