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- Tasks: Ensure quality control and client satisfaction across various facilities during the night shift.
- Company: Join City Wide Facility Solutions, a leader in facility management and operational excellence.
- Benefits: Enjoy competitive salary, commission, 401k match, health benefits, and paid holidays.
- Why this job: Be part of a dynamic team focused on delivering exceptional service and continuous improvement.
- Qualifications: 3+ years in management, strong leadership skills, and a high school diploma required.
- Other info: Night shift starts at 5 PM; perfect for those who thrive in fast-paced environments.
The predicted salary is between 44000 - 52000 £ per year.
Total compensation for top performers: $70,000-$75,000
Are you ready to take your career to the next level with an industry-leading company? City Wide Facility Solutions is looking for an enthusiastic and detail-oriented Account Compliance Manager (2nd Shift) to join our dynamic team!
In this role, you’ll be at the forefront of ensuring quality control, client satisfaction, and operational excellence across a variety of facilities—industrial, manufacturing, medical, office, retail, and more. You’ll work closely with our Independent Contractors (ICs) and Facility Solutions Manager to maintain top-tier service while managing inspections, handling client concerns, and driving continuous improvement.
What You’ll Do:
- Build strong relationships with Independent Contractors, communicate client priorities, and collaborate on solutions.
- Review scopes of work to guarantee quality assurance and maintain service standards.
- Perform client site visits in the evenings ensuring compliance with policies and expectations.
- Manage inspections, address customer complaints, and oversee new client starts to maintain high levels of satisfaction.
- Execute City Wide’s operational policies, including New-Start, Customer Complaint, and Four-Star Policies.
- Ensure proper use of approved cleaning tools and compliance with client procedures.
- Provide nightly recaps to the Facility Solutions Manager and escalate issues as needed.
Schedule:
- Shift: Night shift, starting at 5:00 PM and ending around 2:00-3:00 AM.
- Routed out by the Facility Solutions Manager at 5:00 PM, with site visits typically starting between 7:00-10:00 PM.
If you thrive in a fast-paced environment and have a passion for excellence, we want to hear from you! Join City Wide Facility Solutions and be a key player in delivering quality and satisfaction—one clean at a time!
Minimum Requirements:
- Experience: 3+ years in management, preferably in commercial janitorial services or a related field.
- Skills: Strong leadership, problem-solving, and organizational abilities with a sharp eye for detail.
- Communication: You excel at building relationships with clients and teams.
- Innovation: A passion for continuous improvement and delivering exceptional service.
- Education: High school diploma required; industry experience is a plus.
If this sounds like you, let’s connect and make a difference together at City Wide Facility Solutions!
Benefits:
- Salary $55,000-$65,000
- Commission and bonus
- 401k + 4% match
- Mileage Reimbursement
- Dental, medical, and vision benefits
- Life insurance policy
- 8 Paid Holidays + PTO
- Company Cell Phone
- Company iPad and iPhone
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Account Compliance Manager (2nd Shift) employer: City Wide Facility Solutions
Contact Detail:
City Wide Facility Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Compliance Manager (2nd Shift)
✨Tip Number 1
Familiarise yourself with the specific operational policies mentioned in the job description, such as the New-Start and Customer Complaint Policies. Understanding these will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your experience in managing client relationships and inspections in your conversations. Be prepared to share specific examples of how you've successfully handled client concerns or improved service standards in previous roles.
✨Tip Number 3
Since this role involves working closely with Independent Contractors, think about how you can showcase your leadership and collaboration skills. Prepare to discuss how you've effectively communicated priorities and collaborated on solutions in past positions.
✨Tip Number 4
Given the night shift schedule, be ready to express your flexibility and commitment to working non-traditional hours. This will demonstrate your dedication to the role and your ability to thrive in a fast-paced environment.
We think you need these skills to ace Account Compliance Manager (2nd Shift)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management and commercial janitorial services. Emphasise your leadership skills, problem-solving abilities, and any specific achievements that demonstrate your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for quality control and client satisfaction, and provide examples of how you've successfully managed teams or projects in the past.
Highlight Relevant Experience: In your application, focus on your 3+ years of management experience. Detail your familiarity with operational policies and your ability to handle client concerns effectively, as these are key aspects of the Account Compliance Manager role.
Showcase Communication Skills: Since building relationships with clients and teams is crucial for this position, include examples of how you've successfully communicated and collaborated with others in previous roles. This will demonstrate your fit for the job.
How to prepare for a job interview at City Wide Facility Solutions
✨Showcase Your Leadership Skills
As an Account Compliance Manager, strong leadership is key. Be prepared to discuss your previous management experiences and how you've successfully led teams in the past. Highlight specific examples where your leadership made a difference.
✨Demonstrate Problem-Solving Abilities
This role requires excellent problem-solving skills. Think of scenarios where you faced challenges in your previous jobs, particularly in compliance or client relations, and explain how you resolved them effectively.
✨Emphasise Communication Skills
Building relationships with clients and contractors is crucial. Prepare to share examples of how you've successfully communicated priorities and collaborated on solutions in past roles. This will show your ability to foster teamwork.
✨Prepare for Operational Policy Questions
Familiarise yourself with operational policies relevant to the role, such as quality assurance and customer complaint handling. Be ready to discuss how you would implement these policies and ensure compliance in your day-to-day activities.
