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- Tasks: Be the friendly face of our spa, welcoming guests and scheduling appointments.
- Company: Join the award-winning Old Course Hotel, a luxury resort focused on wellbeing and memorable experiences.
- Benefits: Enjoy free meals, discounts, gym access, and a supportive work environment.
- Why this job: Shape unforgettable moments in a stunning spa while growing your career in hospitality.
- Qualifications: Customer service experience preferred; excellent communication and time management skills required.
- Other info: Full-time role with flexible hours, including evenings and weekends.
The predicted salary is between 21500 - 27000 ÂŁ per year.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.
Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
There’s never been a more exciting time to become part of the Old Course Hotel, Golf Resort & Spa. With a stunning transformation of our Kohler Waters Spa underway and set to unveil in late summer, we’re preparing to offer an even more elevated and rejuvenating wellness experience.
As we enhance our commitment to five-star service and guest wellbeing, you’ll have the opportunity to help shape unforgettable moments in a beautifully reimagined space. Whether through delivering our signature treatments, sharing expert product knowledge, or creating warm, welcoming guest interactions, your role will be essential in bringing our refreshed vision to life.
We’re proud to be employer of choice – hiring for personality and nurturing potential. With comprehensive training on our treatments, clear pathways for career growth, and a supportive leadership team, you’ll be empowered to thrive at one of Scotland’s most iconic luxury destinations.
About the Role
An exciting opportunity for a Spa Receptionist has become available for our Kohler Waters Spa at the Old Course Hotel, Golf Resort & Spa. Kohler Waters Spa creates relaxing, rejuvenating experiences inspired by the natural restorative properties of earth’s mineral-rich waters. It\’s the only Kohler Waters Spa outside the US and offers a range of treatments or an all-day immersion with therapeutic water treatments and results-oriented facial and full-body massages.
The Spa Receptionist is an integral position within the team. Contributing to the overall guest experience, you will be acting as the focal point for all communication between the spa and the guests.
In this role you will be:
- The first point of contact for all guests whether in person, by phone or by email
- Providing excellent customer service to all members and guests from the moment they walk through the door
- Scheduling all appointments via telephone and email
- Corresponding with Sales and Reservations Teams
- Sharing information and knowledge of all treatments, facilities and products within the Spa
- Providing an orientation for all guests visiting our Spa
To be successful in this role you will have the following qualities and experience:
- Previous customer service experience – Reception / Spa Reception experience is preferred
- Good time management including treatment times; excellent attendance.
- Excellent interpersonal skills and feel at ease with people from all walks of life
- Enthusiasm
- Committed to providing a first-class welcome, and ensuring guests leave satisfied
- Ability to deal calmly but firmly with the occasional “difficult” guests thereby reaching a satisfactory outcome
- Flexible approach to the job and be able to work a variety of hours including evenings and weekends.
- Computer literate
- Be able to work as part of a team.
- Be an excellent communicator but also a good listener.
- Be tactful and aware of the need for confidentiality.
- Have a smart appearance and good personal hygiene.
Hours
Full Time 40 hours per week
FTC until March 2026
5 days out of 7 per week
Salary
ÂŁ26,727.82 per annum
Benefits
- Free meals and drinks in our complimentary staff canteen
- Discounts across the resort including in our restaurants, room rates, pro shop and golf course
- Wider group discounts within Kohler group.
- Free access to our on-site gym and spa facility.
- Free access to our The Dukes Championship Golf Course
- 24/7 access to the Employee Assistance Programme
The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
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Spa Receptionsit employer: Kohler Co.
Contact Detail:
Kohler Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionsit
✨Tip Number 1
Familiarise yourself with the Kohler Waters Spa and its unique offerings. Understanding the treatments and services provided will allow you to engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or over the phone. Practice active listening and ensure you convey warmth and professionalism, as these qualities are essential for a Spa Receptionist.
✨Tip Number 3
Network with current employees or professionals in the spa industry. This can provide you with insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Be prepared to discuss how you handle difficult situations with guests. Think of examples from your past experiences that highlight your problem-solving skills and ability to maintain a calm demeanour under pressure.
We think you need these skills to ace Spa Receptionsit
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualities required for the Spa Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the Old Course Hotel, Golf Resort & Spa that attract you, such as their commitment to guest wellbeing and personalised service.
Highlight Relevant Experience: In your CV, emphasise any previous customer service or reception experience, particularly in a spa or hospitality setting. Use specific examples to demonstrate your interpersonal skills and ability to handle various guest interactions.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role in a luxury environment.
How to prepare for a job interview at Kohler Co.
✨Showcase Your Customer Service Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Highlight your previous customer service experience and share specific examples of how you've provided excellent service in the past.
✨Demonstrate Your Knowledge of Spa Treatments
Familiarise yourself with the treatments and services offered at Kohler Waters Spa. Being able to discuss these confidently will show your enthusiasm and preparedness for the role.
✨Exhibit Strong Communication Skills
Effective communication is key in this role. Practice active listening and ensure you can articulate your thoughts clearly. Be ready to discuss how you handle difficult situations with guests.
✨Emphasise Your Flexibility and Team Spirit
The job requires a flexible approach to working hours and being part of a team. Be prepared to discuss your availability and provide examples of how you've successfully collaborated with others in previous roles.
