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- Tasks: Connect international students with host families and ensure their comfort and satisfaction.
- Company: EF Education First offers global opportunities through language, travel, and cultural exchange.
- Benefits: Enjoy continuous professional development, social events, and career enhancement opportunities.
- Why this job: Be part of a diverse team making a real impact on students' lives and cultural exchange.
- Qualifications: Must be customer service oriented, organised, and able to communicate effectively.
- Other info: Flexible hours and potential for permanent employment after the summer.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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Your Role
- Fixed-term contract to August 17th
- Potential for extension/permanent employment
Your Role
EF Brighton International Language Campus is seeking a dedicated and organized Homestay Coordinator to connect international students with welcoming host families. This role ensures a safe, comfortable, and enriching homestay experience while fostering cultural exchange within the local community.
Position Details:
- Full-time, 6 days per week
- Fixed-term contract to August 17th
- Potential for extension/permanent employment
If you are passionate about customer service, cultural exchange, and working with international students, we encourage you to apply!
Careers at EF | Open the world with us
At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.
Responsibilities
- Ensuring all students’ needs are met whilst maintaining their satisfaction and wellbeing.
- Assisting with the Sunday intake, ensuring smooth communication for arriving Host Family students.
- Processing & maintaining homestay accommodation records using the EF’s own accommodation database
- Assigning accommodation to students using internal allocation system and keeping accurate records of rooming allocations
- Closing any queries in a timely manner either from students or their hosts and escalating to Accommodation Manager where appropriate
- Reporting to Accommodation Manager to ensure there are sufficient homestay beds to accommodate the peak season and helping out with recruitment of new hosts where necessary
- Conducting visits to prospects host families and ensuring they are compliant to EF, British Council and ISI policies and procedures
- Ensuring student details are provided accurately each week for arriving and departing students
- Provide a high level of customer service to our students and hosts
- Strive to improve the quality of our homestay provision
- Shares emergency phone duty on a rota basis
Requirements
- Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential
- Familiar with Microsoft Office and CRMs (desirable)
- Highly motivated, energetic, positive
- Customer service orientated, friendly & approachable manner
- Able to remain calm under pressure & to diffuse potentially difficult situations
- Sensitive to needs of international students living away from home
- Excellent communicator with students, colleagues, and external clients
- Attention to detail, organised & thorough
- All offers are subject to a clear enhanced DBS check and two references
- Legally able to work in the UK at commencement of employment
Why you will love working with EF
- Continuous professional development
- Work in a truly international environment
- Regular social events
- Ambition is nurtured and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Employee Assistance Program
- Access to EF Hello language learning
EF Education First – Our History and Values
Career Progression at EF
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
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Summer Homestay Coordinator employer: EF Language Abroad
Contact Detail:
EF Language Abroad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Homestay Coordinator
✨Tip Number 1
Familiarise yourself with the local culture and community in Brighton. Understanding the nuances of the area will help you connect better with both students and host families, making you a more effective Homestay Coordinator.
✨Tip Number 2
Network with current or former employees at EF Language Abroad. They can provide valuable insights into the company culture and expectations for the role, which can give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since this role heavily focuses on ensuring student satisfaction, having specific examples ready will demonstrate your capability to handle various situations effectively.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experience managing records or databases. Highlighting your attention to detail will reassure the hiring team that you can maintain accurate accommodation records as required.
We think you need these skills to ace Summer Homestay Coordinator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Summer Homestay Coordinator position. Tailor your application to highlight relevant experiences that align with these aspects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and cultural exchange. Use specific examples from your past experiences to demonstrate how you can contribute to the role and the EF community.
Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to this role, such as communication, organisation, and customer service. Mention any experience you have with international students or in similar roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this position.
How to prepare for a job interview at EF Language Abroad
✨Show Your Passion for Cultural Exchange
Make sure to express your enthusiasm for cultural exchange during the interview. Share any personal experiences you have had with international students or travel, as this will demonstrate your genuine interest in the role and its responsibilities.
✨Highlight Customer Service Skills
Since the role involves a high level of customer service, be prepared to discuss your previous experiences in this area. Provide specific examples of how you've successfully handled difficult situations or ensured customer satisfaction in past roles.
✨Demonstrate Organisational Skills
The position requires strong organisational abilities, so be ready to talk about how you manage multiple tasks effectively. You could mention any tools or methods you use to stay organised, especially when dealing with records and communications.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle challenges related to student welfare and host family interactions. Think through potential situations you might face in the role and how you would approach them, showcasing your problem-solving skills.
