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For Companies At a Glance
- Tasks: Engage customers, provide tailored solutions, and achieve sales targets in a vibrant retail environment.
- Company: Join VodafoneThree, a leader in building the UK's best network and empowering communities.
- Benefits: Enjoy a competitive salary, free staff handset, generous holiday allowance, and exclusive discounts.
- Why this job: Be part of a team that values diversity, innovation, and making a real impact on communities.
- Qualifications: No prior experience needed; just bring your passion for customer service and teamwork.
- Other info: Flexible hours across 3-4 days, with ongoing training and development opportunities.
Overview
The Newbury Three Store is a modern and inviting retail space, offering the latest smartphones, accessories, and mobile services. Friendly and knowledgeable staff provide expert assistance, located in the bustling town center of Newbury, close to shopping and local amenities. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store\’s performance
Hours: 16 hours across 3-4 days per week, including weekends on a rotation basis
Role: Retail Customer Advisor at Three UK, focusing on understanding and meeting each customer\’s unique needs and delivering exceptional service while contributing to sales targets as a team.
Why VodafoneThree
Join us and you’ll be at the heart of change. We’re investing in sustainable growth and building a connected nation. We’re committed to an inclusive culture where everyone’s perspectives are welcomed and respected.
Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications
We are looking for individuals who want to wow customers by demonstrating how technology can transform everyday moments.
Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required—ambition and the drive to learn matter most.
Benefits
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
- Tastecard membership
- Money to spend with Uber
- Access to discounts across thousands of retailers, activities, gyms, and health clubs with Perks at Work
- Opportunity to win ‘Three Celebrates’ monthly and annual awards
Need to know
We believe everyone should have the opportunity to interview for a role that matches their skills. If you require reasonable adjustments or have an accessibility request during recruitment, please contact your recruiter or email jobs@three.co.uk for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. During the interview, rely on your own knowledge and experiences to show your personality, creativity, and abilities. We are looking for authenticity and look forward to getting to know the real you.
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Retail Customer Advisor (Newbury) - 16 hours employer: Threeuk
Contact Detail:
Threeuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Newbury) - 16 hours
✨Tip Number 1
Familiarise yourself with VodafoneThree's products and services. Understanding their latest offerings will not only help you engage customers effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've positively impacted customer experiences in previous roles. This will highlight your ability to meet the expectations outlined in the job description.
✨Tip Number 3
Research the Newbury store and its community. Being knowledgeable about the local area can help you connect with customers and tailor your service to their specific needs, making you a more attractive candidate.
✨Tip Number 4
Emphasise your teamwork abilities. Since the role requires collaboration, think of instances where you've successfully worked as part of a team to achieve goals, and be ready to share these stories during your interactions.
We think you need these skills to ace Retail Customer Advisor (Newbury) - 16 hours
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Your CV should be clear and concise, showcasing relevant experience in customer service and teamwork. Use bullet points to highlight achievements and quantify your successes where possible, such as sales targets met or customer satisfaction ratings.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of VodafoneThree that resonate with you, such as their commitment to community and innovation, and explain how you can contribute to their goals.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Threeuk
✨Show Your Customer Focus
As a Retail Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've provided exceptional customer service in the past, and be ready to discuss how you can enhance the customer journey at VodafoneThree.
✨Demonstrate Team Spirit
Team collaboration is essential in this role. Think of instances where you've successfully worked within a team to achieve a common goal. Highlight your contributions and how they helped create a positive environment.
✨Be Ready to Solve Problems
Problem-solving skills are crucial for addressing customer enquiries. Prepare to discuss specific challenges you've faced and how you resolved them. This will showcase your resourcefulness and proactive approach.
✨Research the Company
Familiarise yourself with VodafoneThree's values and recent initiatives. Understanding their commitment to closing the digital divide and empowering communities will help you align your answers with their mission during the interview.
