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- Tasks: Assist the Boutique Manager in daily operations and customer service.
- Company: Join L'Occitane, a leading brand known for its commitment to quality and sustainability.
- Benefits: Enjoy flexible working hours, generous holiday allowance, and a range of employee perks.
- Why this job: Be part of a vibrant team, drive sales, and make a positive impact on customers' experiences.
- Qualifications: 3+ years of retail management experience and excellent customer service skills required.
- Other info: Hybrid working options and a supportive environment for personal development.
The predicted salary is between 24000 - 36000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Assistant Boutique Manager
Application Deadline: 2 August 2025
Department: Boutique
Employment Type: Permanent – Part Time
Location: Canterbury
Reporting To: Boutique Manager
Description
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
As an ambassador for L\’Occitane, this role is to assist the Store Manager to effectively manage the store and team to consistently achieve the store operational and financial objectives.
Contract Type: Permanent
Weekly Hours: 28
What Will You Do?
Day to Day
- To support the Boutique Manager in all day to day operational and personnel responsibilities.
- Offer & provide demonstrations (including hand massage) to all customers
- Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
- In conjunction with the Boutique manager, manage the VM and housekeeping responsibilities for the store in a consistent and timely fashion and in line with company guidelines.
- Support the Boutique with security and general Health & Safety management & monitoring
Commercial Flair
- To drive KPI\’S and drive results in order to reach and exceed targets.
- Understanding of different market types and customers
- To demonstrate entrepreneurial skills in organizing local marketing events to drive boutique sales.
- To embrace virtual social selling & looking for opportunity to drive the business forward digitally
People
- To lead by example and to support and mentor all new store employees during their induction & probationary period.
- To demonstrate and coach customer service skills through L\’Occi way & MTS (online learning platform) personally and with the team
- To coach & develop all team members wherever necessary and encourage self-development
Reporting
- Use our commercial reporting system (Tableau) to review performance to make commercial decisions to drive sales/ KPI\’s.
- Coordination of the store schedule and management of team time keeping, absence reporting and payroll.
Future Focus
- Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
- Seek opportunities to support Brand through project work
- Uphold the L\’Occitane values ensuring PROSPERITY is at the core of everything we do
- To maintain good working relationships with Centre management/ BID teams.
- Ensure all online training is completed to ensure your development is a priority whilst with L\’Occitane
Driving Results
- Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L\’Occi way.
- Support in-Boutique and external customer events
- Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.
The Perfect Candidate:
- A love of retail, demonstrated by 3 year\’s plus of retail management experience
- Excellent customer service skills
- Strong leadership qualities
- Confident and effective communication and listening skills
- Able to demonstrate pro-active selling ability
- Highly motivated to achieve personal KPI\’s and contribute towards Boutique objectives
- Able to work effectively in a team
- Reliable, honest and flexible
- Positive and friendly attitude as well as consistent ability to operate at your best
What we offer you!*
- Discretionary Company Bonus scheme
- Contribution Pension Scheme
- Holiday Allowance – above statutory
- Flexible Bank Holidays
- Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
- Hybrid working for Office based staff- 3 days in the office
- Work from Anywhere Policy – up to 4 weeks a year
- Volunteering 1 Day
- Half day leave for Birthday
- One day\’s holiday for NewlyWeds
- Discount Scheme
- Product allocation
- Company benefits platform
- Cycle to work scheme through Reward Gateway
- Travel Loan through Reward Gateway
- Subsidised health & wellbeing plan
- Long service awards
*some eligibility criteria may apply
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Assistant Boutique Manager employer: L'OCCITANE EN PROVENCE
Contact Detail:
L'OCCITANE EN PROVENCE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Boutique Manager
✨Tip Number 1
Familiarise yourself with L'Occitane's brand values and product range. Understanding their ethos will not only help you connect with customers but also demonstrate your passion for the brand during any interviews or discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Think about specific situations where you motivated your team or improved performance, as this will resonate well with the hiring team.
✨Tip Number 3
Research local marketing strategies that have worked for similar retail businesses. Being able to discuss innovative ideas for driving sales and engaging customers in your area will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with commercial reporting tools like Tableau. Highlighting your analytical skills and ability to make data-driven decisions will show that you're ready to contribute to the boutique's success right away.
We think you need these skills to ace Assistant Boutique Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Assistant Boutique Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your retail management experience, customer service skills, and leadership qualities. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive results.
Write a Strong Cover Letter: In your cover letter, express your passion for retail and how your experience aligns with L'Occitane's values. Mention specific examples of how you've successfully managed teams or driven sales in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at L'OCCITANE EN PROVENCE
✨Show Your Passion for Retail
Make sure to express your love for retail during the interview. Share specific experiences that highlight your enthusiasm and how it has driven your success in previous roles.
✨Demonstrate Leadership Skills
As an Assistant Boutique Manager, you'll need strong leadership qualities. Prepare examples of how you've successfully led a team or mentored new employees in the past.
✨Know the Brand Inside Out
Familiarise yourself with L'Occitane's products, values, and customer service approach. Being able to discuss their offerings and how you can contribute to their mission will impress the interviewers.
✨Prepare for Scenario Questions
Expect questions about handling customer service situations or managing team dynamics. Think of scenarios from your experience where you successfully resolved issues or improved team performance.
