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- Tasks: Be the friendly face of banking, helping customers with their needs every day.
- Company: Join The Co-operative Bank, the UK's original ethical bank, committed to making a difference.
- Benefits: Enjoy 27 days holiday, annual bonuses, and enhanced pay for Saturday work.
- Why this job: Kick-start your career in a supportive environment while making a positive impact on society.
- Qualifications: Previous customer service experience is essential; passion for helping others is a must!
- Other info: Full training provided, with opportunities for career development and community outreach.
The predicted salary is between 22400 - 29000 £ per year.
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Client:
The Co-operative Bank plc
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
149ad0013993
Job Views:
6
Posted:
24.07.2025
Expiry Date:
07.09.2025
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Job Description:
Customer Service Officer
Contract: 12 month secondment
Hours: Full Time – 35 hours per week (Shifts across the opening hours – Monday – Friday 8.30am)
Salary: £26,450 and**a fantastic range of benefits**
Why join The Co-operative Bank?
Want to change the world? Choose a career that makes a difference
At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do.
We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.
Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That’s why Moneyfacts have awarded us the ‘Branch Network of the Year’ several years running!
Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.
The role:
We have a great opportunity for anyone who is looking to kick-start or continue their career within the financial services industry. It doesn’t matter if you haven’t worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.
We are looking for people with outstanding customer service skills, experience in a customer facing environment with a willingness to speak with customers however they chose to contact us. You’re motivated to succeed and want to thrive in a fast-paced and rewarding organisation.
What a typical day will look like:
- Acting as the first point of contact for personal and business banking customers within the branch
- Supporting customers across a variety of channels including in person, telephone and secure messages to address their needs
- Cash management control
- Working towards personal/team targets and objectives
- Adhering to day to day regulatory and compliance requirements
- Working as part of a team, sharing and identifying ways to improve the service provided by the branch
- Participating in community outreach work and charity projects
Knowledge, skills and experience required:
- Previous experience gained within a customer service environment is essential (knowledge of cash handling would be advantageous)
- A passion for excellent customer service with a positive, enthusiastic and resilient approach
- Proven success in achieving targets, objectives or deadlines
- Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
- Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
- The ability to work in a fast paced environment
What we can offer you:
- 27 days holiday rising to 30 days plus bank holidays
- Annual bonus
- Pay progression review every 6 months
- Enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate)
- Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%.
- Income protection
- Life assurance
- 2 paid days for volunteering per year
- Family friendly policies and supportive working environment
- Recognition scheme and a culture in which we celebrate success
- An inclusive work environment
- Active network groups, ran by colleagues for colleagues
- Full training with opportunities for career development
We can only consider candidates with the right to work in the UK at this time.
Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.
At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
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Customer Service Officer - Ilford employer: The Co-operative Bank plc
Contact Detail:
The Co-operative Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - Ilford
✨Tip Number 1
Familiarise yourself with The Co-operative Bank's values and ethical policies. Understanding their commitment to customer service and community outreach will help you align your responses during interviews and demonstrate your enthusiasm for their mission.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will showcase your passion for excellent service, which is crucial for this role.
✨Tip Number 3
Practice your communication skills, especially in handling diverse customer interactions. Since the role involves assisting customers from various backgrounds, being able to demonstrate empathy and adaptability will set you apart.
✨Tip Number 4
Research common banking practices and current trends in the financial services industry. This knowledge will not only prepare you for potential interview questions but also show your genuine interest in the sector and the role.
We think you need these skills to ace Customer Service Officer - Ilford
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Officer position. Tailor your application to highlight how your skills and experiences align with what The Co-operative Bank is looking for.
Highlight Relevant Experience: Emphasise any previous customer service experience you have, especially in a banking or financial services context. Use specific examples to demonstrate your ability to handle customer inquiries and achieve targets.
Showcase Your Skills: Make sure to showcase your communication skills, resilience, and ability to work in a fast-paced environment. Mention any experience you have with cash handling or working with diverse customer backgrounds, as these are key aspects of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for customer service and your alignment with The Co-operative Bank's values. Explain why you want to work for them and how you can contribute to their mission of making a difference.
How to prepare for a job interview at The Co-operative Bank plc
✨Understand the Company Values
Before your interview, take some time to research The Co-operative Bank's values and ethical policies. Be prepared to discuss how your personal values align with theirs, as they pride themselves on being different and customer-led.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, think of specific examples from your past experiences where you excelled in providing excellent service. Highlight your ability to handle diverse customer needs and any achievements related to customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice responding to situations that may arise in a banking environment, such as dealing with a difficult customer or managing cash handling issues. This will demonstrate your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role, team dynamics, or the bank's community outreach initiatives. This shows your genuine interest in the position and helps you assess if the company culture is a good fit for you.
