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- Tasks: Support the People Manager and manage junior HR professionals in employee relations.
- Company: Choice Care is a leading UK residential care provider with over 25 years of experience.
- Benefits: Enjoy enhanced holidays, sick pay, a Christmas bonus, and comprehensive health support.
- Why this job: Join a supportive culture that values employee engagement and personal development.
- Qualifications: Experience in HR or employee relations, strong communication skills, and knowledge of employment law required.
- Other info: This hybrid role offers flexibility between remote work and our Bracknell office.
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Stonebridge – Mortgage & Insurance Network provided pay range
This range is provided by Stonebridge – Mortgage & Insurance Network. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Hours: 37.5 hours per week
Salary: ÂŁ13.05 to ÂŁ13.05 Hour
Overview Of The Role
As a People Support Co-ordinator, you will play a pivotal role in supporting the PeopleTeam. This role will focus on employee relations to support our workforce and enhance the overall colleague experience. This role will be instrumental in fostering a positive work environment, managing colleague concerns, and ensuring compliance with employment laws and internal policies. The People Coordinator will collaborate the People Advisor and with managers and colleagues to drive engagement, resolve conflicts, and contribute to a fair and supportive workplace culture.
Key duties
- Employee Relations: Act as a key point of contact for employee relations matters, providing advice and resolution strategies for workplace concerns, grievances, and disciplinary actions.
- Policy Compliance & Implementation: Ensure compliance with employment laws, company policies, and industry best practices, updating and advising on changes as necessary.
- Performance Management Support: Provide guidance to managers and employees on performance management, including handling underperformance, improvement plans, and capability procedures.
- Conflict Resolution: Assist in mediating and facilitating discussions to resolve disputes, promoting a culture of fairness and open communication.
- Absence & Well-being Management: Support managers in monitoring absence trends, return-to-work processes, and promoting well-being initiatives.
- Employee Engagement: Contribute to initiatives that enhance employee satisfaction, motivation, and retention through surveys, feedback mechanisms, and proactive interventions.
- HR Policy & Process Improvement: Support the evaluation and improvement of people management policies and procedures to maintain a positive and high-performing work environment.
- Training & Development Support: Identify and support training needs related to employee relations, workplace behavior, and leadership development.
- HR Metrics & Reporting: Track and analyze employee relations trends, producing reports and insights to inform people strategy.
- Stay Informed: Stay updated on HR trends and developments to ensure Choice Care follow best practices.
Personal attributes
- Experience in an HR generalist or employee relations role, ideally within a fast-paced environment.
- Good knowledge of employment law and best practices in employee relations.
- Excellent communication and interpersonal skills, with the ability to build trust and credibility at all levels.
- Ability to mediate and resolve workplace disputes with professionalism and fairness.
- Experience supporting performance management and guiding managers through complex people issues.
- Proactive approach to problem-solving and conflict resolution.
- Ability to manage sensitive and confidential information with discretion.
- Strong analytical skills with the ability to interpret HR data and trends.
- Some experience of in handling grievances, disciplinaries, and performance management processes.
- Proficiency in HR software and systems.
What are the benefits?*
- Learning Academy
- Enhanced holiday entitlement – starting from 30 days inclusive of bank holidays
- Sick pay entitlement
- Employee Assistance Programme – comprehensive health and wellbeing support for staff
- Refer a friend scheme – enjoy a payment of £500 when you recruit a friend to Choice Care
- Choiceversary – staff receive vouchers of £75 after 5 years, £100 after 10 years and £150 after 15 years to celebrate their commitment to Choice Care
- Christmas bonus – vouchers for all staff members
- Life insurance
- Annual staff awards – this year each winner received £400 and we had over 30 winners in total
- Complex in-house training – this includes our Advanced Management Development Programme for managers in the making and our Foundation Management Development Programme for rising stars
- A paid day off on your birthday
- Blue Light Card eligibility
- minimum service periods and apprenticeship funding eligibility applicable to some benefits
Who are we?
Choice Care is one of the UK’s leading residential care providers for people with learning disabilities, autism and mental health conditions. With over 25 years’ experience, we’re at the forefront of national best practice, with among the highest CQC ratings of any comparable organisation. We are also proud to be one of the Top 100 Apprenticeship Employers for the second year in a row!
Our homes are more than just a place to live, they’re like a second family for everyone we support. Each home is a close knit community, with its own unique personality, and all the ups and downs of typical family life, built on trust and the promise of unconditional care. Our colleagues build close bonds with the people they care for, helping to create enduring, positive relationships that build confidence and self-esteem.
In every Choice Care home there’s a strong emphasis on living life to the full and having fun, with purposeful daily activities based on individual preferences and capabilities. Alongside this there are regular social events, projects, outings and holiday breaks which everyone can get involved in and express themselves through.
Where will you work?
This role is a hybrid opportunity, working between remote working and our head office in Bracknell.
EHOT
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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People Support Coordinator employer: Stonebridge - Mortgage & Insurance Network
Contact Detail:
Stonebridge - Mortgage & Insurance Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Support Coordinator
✨Tip Number 1
Familiarise yourself with the latest employment laws and best practices in employee relations. This knowledge will not only help you in interviews but also demonstrate your commitment to staying informed and compliant, which is crucial for the People Support Coordinator role.
✨Tip Number 2
Network with current or former employees of Choice Care or similar organisations. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, helping you tailor your approach during the application process.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your skills in conflict resolution and employee engagement. Being able to discuss real-life scenarios where you've successfully managed workplace disputes or improved colleague satisfaction will set you apart.
✨Tip Number 4
Stay updated on HR trends and developments by following relevant blogs, podcasts, or webinars. This will not only enhance your knowledge but also show your enthusiasm for the field, making you a more attractive candidate for the People Support Coordinator position.
We think you need these skills to ace People Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR, particularly in employee relations and performance management. Use specific examples that demonstrate your skills in conflict resolution and compliance with employment laws.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fostering a positive workplace culture. Mention how your proactive approach to problem-solving aligns with the role's requirements and how you can contribute to enhancing employee engagement.
Showcase Relevant Skills: Emphasise your communication and interpersonal skills, as these are crucial for the People Support Coordinator role. Provide examples of how you've built trust and credibility in previous positions, especially in handling sensitive situations.
Research the Company: Familiarise yourself with Choice Care’s values and mission. Understanding their commitment to providing a supportive environment will help you align your application with their goals and demonstrate your genuine interest in the role.
How to prepare for a job interview at Stonebridge - Mortgage & Insurance Network
✨Know Your Employment Law
Brush up on your knowledge of employment law and best practices in employee relations. Being able to discuss relevant laws and how they apply to the role will show your expertise and readiness to handle compliance issues.
✨Demonstrate Conflict Resolution Skills
Prepare examples of how you've successfully mediated disputes or resolved workplace conflicts in the past. This will highlight your ability to foster a positive work environment and manage colleague concerns effectively.
✨Showcase Your Communication Skills
As a People Support Coordinator, excellent communication is key. Practice articulating your thoughts clearly and confidently, and be ready to demonstrate how you build trust and credibility with colleagues at all levels.
✨Be Proactive in Problem-Solving
Think of instances where you've taken the initiative to solve problems or improve processes. Sharing these experiences will illustrate your proactive approach and commitment to enhancing the overall colleague experience.
