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- Tasks: Support finance queries and enhance the ERP system for efficiency.
- Company: Join Swansea University, a vibrant research-led institution with a stunning waterfront campus.
- Benefits: Enjoy a great work-life balance, diverse community, and enriching career opportunities.
- Why this job: Be part of a supportive team that values diversity and promotes equality.
- Qualifications: Experience in customer-focused finance services and familiarity with finance/accounting systems required.
- Other info: Welsh language skills are a plus; applications welcome in both Welsh and English.
The predicted salary is between 28800 - 43200 £ per year.
Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.
Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.
About The Role
This is a fixed term position until 30 th April 2026 and is based within the Finance Systems team in the Finance Department.
The Finance Department aims to provide a cost effective, efficient and professional financial service that includes advice, direction, guidance and support to all members of the University.
You will be the primary point of contact for finance queries relating to the University’s ERP System. You will be expected to provide advice and guidance to colleagues across the University, escalating calls to colleagues within the team when necessary and managing those escalations.
You will support staff across the University community (academic, managerial and administration) and associated organisations by providing expertise and advice on the University finance systems. In this role, you will also contribute to the development and enhancement of the ERP system to improve efficiency and effectiveness.
You will have experience of providing a professional, efficient and customer focused service to users and have previous experience of working with a finance/accounting system.
Equality, Diversity & Inclusion
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.
As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.
Welsh Language Skills
The Welsh language level required for this role is Level 1 – A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course.
The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.
Additional Information
Applications for this role will take the format of a CV submission and cover letter.
Share; Finance Systems Support Co-ordinator
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Finance Systems Support Co-ordinator employer: Swansea University
Contact Detail:
Swansea University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Systems Support Co-ordinator
✨Tip Number 1
Familiarise yourself with the ERP systems commonly used in finance departments. Understanding how these systems work will not only help you answer queries effectively but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with current or former employees of Swansea University, especially those in the Finance Department. They can provide valuable insights into the team dynamics and expectations, which can be beneficial during interviews.
✨Tip Number 3
Brush up on your customer service skills, as this role requires a strong focus on providing support to various staff members. Being able to communicate clearly and empathetically will set you apart from other candidates.
✨Tip Number 4
Consider taking a short Welsh language course to enhance your application. Even basic proficiency can show your commitment to the university's bilingual environment and may give you an edge over other applicants.
We think you need these skills to ace Finance Systems Support Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Finance Systems Support Co-ordinator position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the university. Mention specific experiences where you provided customer-focused service in finance or accounting systems, and how you can contribute to the team.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you supported finance systems or provided guidance to users. Include specific examples of how you improved efficiency or resolved queries effectively.
Showcase Welsh Language Skills: If you have any Welsh language skills, even at a basic level, make sure to mention them in your application. This aligns with the university's commitment to promoting the Welsh language and could enhance your candidacy.
How to prepare for a job interview at Swansea University
✨Understand the ERP System
Make sure you have a solid understanding of the University’s ERP system. Familiarise yourself with its functionalities and how it supports finance operations. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Customer Service Skills
Since the role involves providing support to various staff members, be prepared to discuss your experience in delivering excellent customer service. Share specific examples of how you've resolved queries or issues in previous roles.
✨Emphasise Team Collaboration
Highlight your ability to work collaboratively within a team. Discuss instances where you've successfully escalated issues or worked with colleagues to enhance processes, as this is crucial for the Finance Systems Support Co-ordinator role.
✨Prepare for Welsh Language Questions
Given the bilingual nature of the University, brush up on basic Welsh phrases. Be ready to demonstrate your willingness to engage with the language, even if it's just a few simple greetings or expressions.
