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- Tasks: Manage account queries and provide top-notch customer service daily.
- Company: Belinda Roberts Ltd is a growing service-based business in Bury, focused on quality.
- Benefits: Enjoy bonuses, perks, and opportunities for career progression in a motivating environment.
- Why this job: Join a passionate team dedicated to excellent service and make a real impact.
- Qualifications: Strong communication, organisational skills, and proficiency in Excel and Outlook required.
- Other info: Be among the first 25 applicants and boost your chances with referrals!
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Service Delivery Advisor role at Belinda Roberts Ltd. This service-based business, located in the Bury area, is seeking a Customer Service Delivery Advisor. This role is due to growth and is in addition to existing Customer Service roles. The primary responsibility is managing all account queries with a customer-centric approach. The company prides itself on service quality, reflected in the knowledge and enthusiasm of its staff.
Reporting to the Customer Service Team Leader, duties include:
- Act as the primary contact for key accounts.
- Manage and resolve account queries.
- Develop the service offering to key accounts.
- Communicate billing issues to the billing team.
- Coordinate customer roll-out programs, reporting challenges and performance.
- Ensure data accuracy and communicate issues and timescales to managing agents.
- Support the launch of new products/services through effective communication.
- Monitor competitors and market offerings.
- Provide aftersales support and customer care.
- Generate standard and ad hoc reports.
The right candidate will have:
- Excellent organizational skills.
- Self-motivation.
- Strong verbal and written communication skills.
- Good arithmetic skills.
- Proficiency in Excel and Outlook.
- Attention to detail.
- Ability to work independently and as part of a team.
In return, the role offers a motivating environment, an excellent package including bonuses and perks, and career progression opportunities for the right person.
Customer Service Delivery Advisor employer: Belinda Roberts Ltd
Contact Detail:
Belinda Roberts Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Delivery Advisor
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. Understanding what Belinda Roberts Ltd prioritises in their service delivery will help you align your responses during interviews and demonstrate that you’re a good fit for their team.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer queries in the past. Highlighting your problem-solving skills and customer-centric approach will show that you can manage account queries effectively.
✨Tip Number 3
Brush up on your Excel skills, as proficiency in this tool is essential for the role. Consider creating sample reports or practicing data management tasks to showcase your abilities during the interview.
✨Tip Number 4
Research the competition and market offerings related to customer service in the Bury area. Being knowledgeable about industry standards will allow you to contribute valuable insights during discussions about service improvements.
We think you need these skills to ace Customer Service Delivery Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Delivery Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your organizational and communication skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed account queries or provided excellent customer service in the past, showcasing your problem-solving abilities.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Customer Service Delivery Advisor role.
How to prepare for a job interview at Belinda Roberts Ltd
✨Showcase Your Customer-Centric Approach
Since the role focuses on managing account queries with a customer-centric approach, be prepared to share examples of how you've successfully handled customer issues in the past. Highlight your ability to empathise with customers and resolve their concerns effectively.
✨Demonstrate Strong Communication Skills
As strong verbal and written communication skills are essential for this position, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions that showcase your ability to communicate complex information simply and effectively.
✨Highlight Your Organisational Skills
The job requires excellent organisational skills, so come ready to discuss how you manage your time and tasks. Consider sharing specific tools or methods you use to stay organised, especially when handling multiple accounts or queries.
✨Familiarise Yourself with the Company and Industry
Research Belinda Roberts Ltd and its competitors to understand their service offerings and market position. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and the role.
