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- Tasks: Provide top-notch technical support and advice to global customers.
- Company: Join a leading global powerhouse shaping the future of technology.
- Benefits: Enjoy opportunities for remote work and access to cutting-edge technology.
- Why this job: Be part of an innovative team making a real impact in the tech industry.
- Qualifications: Degree in engineering and understanding of electro-mechanical systems required.
- Other info: Occasional travel for on-site customer support may be needed.
The predicted salary is between 28800 - 48000 £ per year.
As a Support Engineer, you will offer key technical advice and expertise on bleeding-edge technology, for a range of customers across the world. This company are a global powerhouse at the forefront of their industry, who are producing products that will define and shape innovation, with strong brand recognition globally. Role overview Provide key technical support to customers globally, carefully managing income requests and offering hi-end engineering instructions to assist the service team on upgrades, maintenance and repair. Responsibilities: Key contact for service engineering teams when encountering issues Lead and prioritize the follow-up management of open tickets Collaborate with engineers, identify spare parts and evaluate feasibility of field upgrades Occasional customer visits to assist with fixes on-siteWhat are we looking for? Degree in electrical, mechanical or relevant engineering discipline UK/EU Passport holder Technical: Understanding of electro-mechanical systems, software and PC Personality: Communication skills, customer-facing and self-motivated Desirable: X-RAY systems / schematics + mechanical drawings
Support Engineer employer: Enterprise Recruitment Ltd
Contact Detail:
Enterprise Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in electro-mechanical systems and software. Being knowledgeable about cutting-edge technology will not only help you in interviews but also demonstrate your passion for the field.
✨Tip Number 2
Brush up on your communication skills, especially in a technical context. As a Support Engineer, you'll need to explain complex concepts clearly to customers, so practice articulating technical information in simple terms.
✨Tip Number 3
Network with professionals in the industry, particularly those who work with X-RAY systems or similar technologies. Attend relevant workshops or webinars to make connections that could lead to job opportunities.
✨Tip Number 4
Prepare for potential customer visits by understanding common issues faced in the field. Having practical solutions ready can set you apart as a candidate who is proactive and customer-focused.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and engineering. Emphasise any work with electro-mechanical systems, software, or customer-facing roles to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and innovation. Mention specific experiences where you've successfully managed customer requests or collaborated with engineering teams, showcasing your problem-solving skills.
Highlight Technical Skills: Clearly outline your understanding of electro-mechanical systems and any experience with X-RAY systems or schematics. This will demonstrate your technical expertise and suitability for the role.
Showcase Communication Abilities: Since the role requires strong communication skills, provide examples of how you've effectively communicated with customers or team members in previous positions. This could include resolving issues or providing technical advice.
How to prepare for a job interview at Enterprise Recruitment Ltd
✨Showcase Your Technical Knowledge
As a Support Engineer, you'll need to demonstrate your understanding of electro-mechanical systems and software. Be prepared to discuss specific technologies you've worked with and how they relate to the company's products.
✨Highlight Your Problem-Solving Skills
Since you'll be managing open tickets and collaborating with engineers, it's crucial to showcase your problem-solving abilities. Prepare examples of past challenges you've faced and how you successfully resolved them.
✨Emphasise Communication Skills
This role requires strong customer-facing skills. Practice articulating complex technical concepts in simple terms, as you'll need to explain solutions to customers who may not have a technical background.
✨Research the Company and Its Products
Familiarise yourself with the company's innovations and product offerings. Understanding their market position and recent developments will help you tailor your responses and show genuine interest during the interview.
