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- Tasks: Join us as a Transport Administrator, optimizing delivery routes and enhancing customer satisfaction daily.
- Company: RMS is a dynamic employer focused on efficient transportation solutions and customer service excellence.
- Benefits: Enjoy a permanent position with competitive pay and a supportive team environment.
- Why this job: This role offers hands-on experience in a fast-paced setting, perfect for developing leadership and analytical skills.
- Qualifications: Ideal candidates are organized, tech-savvy, and have strong communication skills, preferably with customer-facing experience.
- Other info: Work 40 hours a week, Monday to Friday, with shifts between 6am-10pm.
Exciting Opportunity! We Have A New Position Available. Location: Middlesbrough Job Type: Permanent Pay: £12 per hour WorkingHours: 40 hours per week, 8 hour shifts Monday-Friday varying between 6am-10pm Are you looking for a hands-on role in a fast-paced environment? We are seeking A Transport Admin. This is role requiring a combination of strong leadership, analytical skills, and industry knowledge to optimise transportation operations, enhance customer satisfaction. Key Responsibilities: Responsible for day-to-day support of the Customer Service Supervisors and Customer Service team. Project Planning: Develop and manage daily routing plans, ensuring optimal performance and timely deliveries, Ensuring the most cost-effective delivery solution is selected on all occasions, Working with customer services and depots to manage issues, delivery costs and OTIF. Communication: Monitor and clear issues from the Vans@ email inbox, Liaise with warehouse, purchasing, logistics and other teams to align on fulfilment and stock, Update internal teams with the number of routes, drops, and PMOs; explore automation possibilities, Manually schedule daily customer notifications through OptimoRoute and confirm bookings with customers. Leadership: Lead and train members of the transport planning team, promoting a positive team environment and culture. ealthHealth and Safety: Monitor Health and Safety within the team. Performance: Ensure all aspects of the Transport Planners and Warehouse Admin roles covered and completed. This includes, but is not limited to; route plans, 3PL requests, customer update emails and phone calls covered. Performance Standards: Promote and align yourself with the company standards, Data analysis & data entry. Very competent with spread sheets and CSV files, Optimorote and all other software platforms used by Leader Online. You will be responsible for overseeing all areas of the transport planning facilities to ensure efficient and effective planning and scheduling of transportation activities. Who You Are: Previous proven customer facing and interaction experience, preferably in an ecommerce or direct-to-consumer role. Friendly and patient with outstanding communication and troubleshooting abilities. Have good communication skills, both written and oral. Organised and detail-oriented with strong multi-tasking capabilities. Self-motivated with the confidence to work independently providing best-in-class customer experience. Tech-savvy with ability to learn new platforms/systems. If you’re ready to be part of a dynamic team, apply now and we can contact you with further information! RMS is an equal opportunities employer, if you have not been contacted within 7 days following your application, please accept this as you have not been successful on these occasions
Transport Administrator employer: RMS Recruitment
Contact Detail:
RMS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Administrator
✨Tip Number 1
Familiarize yourself with the key software mentioned in the job description, such as OptimoRoute. Being tech-savvy and demonstrating your ability to quickly learn new platforms can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in customer-facing roles, especially in e-commerce or direct-to-consumer settings. This will show that you understand the importance of customer satisfaction in a transport administration role.
✨Tip Number 3
Prepare to discuss your leadership skills and how you've successfully trained or led teams in the past. This is crucial since the role involves leading and training members of the transport planning team.
✨Tip Number 4
Be ready to provide examples of how you've handled multi-tasking and organization in fast-paced environments. The ability to manage multiple tasks efficiently is key for this position.
We think you need these skills to ace Transport Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Transport Administrator. Highlight your relevant experience in customer service and transport planning in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your leadership abilities, analytical skills, and any experience with logistics or transportation software.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past work that demonstrate your problem-solving skills and ability to work in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at RMS Recruitment
✨Showcase Your Customer Service Skills
Since the role requires strong customer-facing experience, be prepared to discuss specific examples of how you've successfully handled customer interactions in the past. Highlight your communication skills and any troubleshooting abilities that demonstrate your capability to enhance customer satisfaction.
✨Demonstrate Your Analytical Abilities
The position involves data analysis and project planning. Be ready to talk about your experience with spreadsheets, CSV files, and any relevant software like OptimoRoute. Share examples of how you've used data to optimize operations or improve performance in previous roles.
✨Emphasize Leadership Experience
As a Transport Administrator, you'll need to lead and train team members. Discuss any leadership roles you've held, focusing on how you fostered a positive team environment and promoted collaboration among team members.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Think about potential challenges you might face in this role, such as managing delivery issues or coordinating with different teams, and prepare thoughtful responses that showcase your ability to handle such situations effectively.
