Administrator

Liaison with: Members of the public, particularly the bereaved, funeral directors and their staff, medical referees, cemetery and crematorium staff, contractors and suppliers., Delivery of a high-quality administrative function to the cemetery and crematorium. Liaising with customers, funeral directors, memorial masons and other functional contacts in a professional manner.

Ensuring that cremation and burial papers are received, checked and input correctly on the management system and that all legislation has been complied with. Ensure that paperwork has been received and that any resulting queries are swiftly dealt with.

Attending funerals in the cemetery and the crematorium and ensuring that procedures are correctly followed.

Delivery of a robust system of issue and treatment of ashes., * Escorting funeral corteges from the time they arrive at the cemetery / crematorium until the time they leave, liaising with funeral directors to ensure the funeral takes place in accordance with families’ wishes and with regard to burial / cremation legislation.

• Preparing for and playing of music requests at services in the chapel(s) and ensuring that requests are complied with (e.g. display of appropriate religious symbols or removal of them, mode of committal etc).

• Staffing the reception of the office as necessary, answering telephone enquiries and correspondence.

• Working closely with medical referees, funeral directors, officiants and the bereaved, to ensure funeral services are carried out within agreed timescales, in a dignified manner to meet the standards of the Charter for the Bereaved.

• To respond to customers’ enquiries, offering advice and information about cremation and burial, explaining the choices available, helping them to have a service that meets their individual needs and complies with legislation.

• To process memorial permit applications ready for permits to be issued.

• To advise and process transfers of exclusive rights of burials, in accordance with the ICCM guidance and the General Cemetery Company’s policy.

• Respond as necessary to issues that arise (e.g. late arrival of funerals, large attendance of mourners etc), working closely with funeral directors, ministers and other crematorium staff, keeping families informed as necessary.

• Carrying out the applicants wishes regarding ashes following the General Cemetery Company’s procedures, including the scattering / interring of ashes with families.

• Undertaking all duties and interactions with employees, partner providers and customers fairly, without unlawful discrimination and with due regard to the General Cemetery Company’s Diversity and Equality in Employment and Service Delivery Policies.

• To maintain a working environment in which diversity is respected and responded to, and equality of opportunity is promoted.

• Carry out any other duties commensurate with the level of the post, as directed by your line manager or the General Manager & Registrar.

• Undertaking all relevant and compulsory training.

• To drive company vehicles when necessary to be able to respond to customer needs in a timely manner and to travel efficiently across the site.

The General Cemetery Company is looking for a dedicated, enthusiastic, self-motivated person with :

• Excellent organisational skills

• Strong communication and interpersonal skills

• Excellent customer care skills

• An excellent working knowledge of ICT systems

• Honesty and integrity are vitally important attributes for this role

The successful candidate will be used to working as part of a team with proven administration experience. Work experience within a cemetery and / or crematorium desirable but not essential

To apply for the position, please submit your CV along with an attachment with your response to each item listed on the personal specification to Barbara Figueroa, Deputy Manager at barbara.figueroa@kensalgreencemetery.com.