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- Tasks: Support logistics activities and ensure excellent customer service in healthcare.
- Company: Join Siemens Healthineers, a leader in medical technology with a 170-year legacy.
- Benefits: Enjoy competitive salary, generous holidays, flexible benefits, and 24/7 support.
- Why this job: Be part of a diverse team that values innovation and personal growth in healthcare.
- Qualifications: Strong organisational skills, confident communication, and a passion for healthcare required.
- Other info: Experience with SAP or Siebel preferred; embrace a culture of continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to contribute to the future of healthcare? Siemens Healthineers is looking for a Logistics Coordinator to join our Customer Care Centre (CCC). Based at our headquarters in Frimley, Surrey, this role will operate and monitor country logistical activities within customer services, including supporting the process of the order and return of spare parts, administering third-party suppliers, managing warehousing and calibration processes, and maintaining records within the department\’s data management systems.
Siemens Healthineers is one of the world\’s largest suppliers to the healthcare industry and a pioneer in affordable and personalized healthcare. Our customer support differentiates us from the competition, and maintaining high standards and quality is achieved through developing strong relationships and delivering excellent service.
We embrace and encourage diverse viewpoints, backgrounds, experiences, and expertise. We empower our employees to be themselves and unleash their potential, fostering an environment where different ideas and approaches thrive. Find out more here.
Responsibilities:
- Provide administrative support for country logistical activities.
- Support other Customer Care Centre teams to ensure service delivery aligns with service level agreements.
- Handle tasks related to third-party logistics and warehousing, including booking dispatches and returns, and maintaining inventory.
- Raise and maintain purchase orders for services supplied by third parties and other orders concerning country logistics.
- Create assets and perform administrative tasks in the maintenance of the DX Siebel system.
- Administer invoices related to country logistics operations.
- Manage instrument movements and returned instrument stock, including disposal or return for refurbishment.
Skills & Experience:
- Strong organizational skills with the ability to plan and prioritize workload.
- Confident communication skills across all stakeholder levels.
- Ownership and accountability for daily responsibilities.
- Ability to work effectively as part of a team and build good relationships.
- Customer-focused with an understanding of customer requirements.
- Contribute to continuous improvement of current practices.
- Interest and passion for working in healthcare.
- Proficiency with Microsoft Office; experience with SAP or Siebel is preferred.
Being part of our team:
Siemens Healthineers is a leading medical technology company with a 170-year legacy. Our innovations aim to empower healthcare providers worldwide, touching millions of lives daily. We are committed to helping healthcare providers succeed in diagnostics, therapeutic imaging, laboratory diagnostics, molecular medicine, digital health, and enterprise services.
We are certified as a \’Great Place to Work\’. We aim to transform industry practices by fostering a supportive environment that encourages innovation, diversity, and growth. Learn more about our recent initiatives and response to COVID-19 on our website.
Benefits:
- Competitive salary
- Generous pension contributions
- 26 days holiday
- Flexible benefits including private medical insurance and dental cover
- Corporate social responsibility opportunities with paid volunteering days
- Support through our 24/7 employee assistance programme
We offer a flexible, dynamic environment that promotes personal and professional growth. Our team thrives on embracing different perspectives, open debate, and challenging conventions. We lead industry change by encouraging innovation and celebrating your best ideas.
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Customer Care Representative (Logistics) employer: Siemens Mobility
Contact Detail:
Siemens Mobility Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative (Logistics)
✨Tip Number 1
Familiarise yourself with the logistics processes specific to healthcare. Understanding how order management, inventory control, and third-party logistics work in this sector will give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of Siemens Healthineers. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your customer service skills through examples from previous roles. Be ready to discuss how you've handled challenging situations and maintained high standards of service, as this is crucial for a Customer Care Representative.
✨Tip Number 4
Research Siemens Healthineers' recent initiatives and innovations in healthcare. Showing that you are informed about their contributions to the industry can help you stand out as a candidate who is genuinely interested in the role.
We think you need these skills to ace Customer Care Representative (Logistics)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Customer Care Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Your CV should clearly showcase your organisational skills, communication abilities, and any relevant experience in logistics or customer service. Use bullet points for clarity and ensure it is well-structured.
Write a Strong Cover Letter: In your cover letter, express your passion for healthcare and your understanding of customer needs. Mention specific examples from your past experiences that demonstrate your ability to contribute to the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Siemens Mobility
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Care Representative in logistics. Familiarise yourself with the key tasks such as managing inventory, handling third-party logistics, and supporting order processes. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Organisational Skills
Since strong organisational skills are crucial for this position, prepare examples from your past experiences where you successfully managed multiple tasks or prioritised effectively. Be ready to discuss how you keep track of logistics and ensure timely service delivery.
✨Demonstrate Customer Focus
Siemens Healthineers values customer-centricity, so be prepared to share instances where you went above and beyond to meet customer needs. Highlight your understanding of customer requirements and how you build relationships to enhance service delivery.
✨Familiarise Yourself with Relevant Tools
Proficiency in Microsoft Office is essential, and experience with SAP or Siebel is preferred. Brush up on these tools before the interview, and be ready to discuss how you've used similar systems in previous roles to manage logistics or customer data.
