At a Glance
- Tasks: Manage CRM systems, ensure data accuracy, and support sales teams with training.
- Company: Instem is a global leader in SaaS solutions for the life sciences industry.
- Benefits: Enjoy flexible working, private medical options, 25 days leave, and a matching pension scheme.
- Why this job: Join a supportive culture that empowers you to innovate and make an impact in life sciences.
- Qualifications: B2B commercial experience, CRM expertise, and strong analytical skills are essential.
- Other info: This is a permanent, full-time role with opportunities for personal and technical development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Role Title: Commercial Operations Manager
Location: Hybrid, reporting to our Stone office, twice a week.
Package: Competitive Salary, Flexible Working, Development & Opportunity (Personal & Technical), Private Medical (Optical & Dental options), Matching Contributory Pension, 25 Days Leave + Public Holidays + Buy and Sell Scheme, Life Insurance, Referral Scheme, Employee Assistance Program, Benefits Hub.
Status: Permanent, Full Time
Who is Instem? Instem is a global leader in SaaS solutions for the life sciences industry, providing cutting-edge technology to pharmaceutical companies, contract research organizations (CROs), and academic institutions. Our solutions accelerate drug discovery, study management, and regulatory submission, helping researchers make better, faster decisions.
Why Join Instem?
At Instem, we are more than just a SaaS company – we are enabling life sciences organizations to accelerate drug discovery and bring innovative therapies to market faster.
What’s the culture/environment like? Although we’re a fast-growing organisation, we do have an incredibly supportive, communal, family-feel environment. We promote solution-based thinking, with full flexibility and empowerment – we want you to be accountable for your success! We’ll invest in you as a person and encourage you to take part in companywide sessions for wellbeing, mental health, critical conversations, and strengths.
We are looking for a Senior Manager, Commercial Operations to ensure the input to our CRM system are consistent, controlled and aligned with wider systems and teams – enabling actionable outputs and insights.
What to expect?
- Ensure all lead and opportunity data in Salesforce is complete, accurate, and up to standard.
- Integrate CRM systems, marketing platforms and processes from acquired companies into Instem’s systems.
- Define and enforce simple, consistent processes for how sales and SDR teams manage leads and deals, including a data dictionary.
- Run regular data checks to fix errors, remove duplicates, and keep records clean.
- Support onboarding of new sales team members with CRM training and process guides.
- Align day-to-day sales activity with broader GTM and strategic planning goals.
- Build and maintain dashboards to track sales activity, lead flow, and pipeline progress.
- Make sure sales tools (SciLeads, ZoomInfo, LinkedIn Sales Navigator) are used correctly and consistently.
- Work with marketing and sales to clean, enrich, and structure data for campaigns and segmentation.
- Act as the go-to contact for CRM process questions and small admin updates.
- Gather feedback from users and suggest improvements to CRM processes.
- Adherence to the Company’s Quality Management System to ensure that all work is handled Securely, Professionally and Diligently
Skills / Experience You’ll Need
- B2B commercial experience, ideally in SaaS or life sciences.
- Hands-on experience working with multiple CRM systems, integrations and sales teams.
- Deep understanding of CRM and marketing automation, including lead routing, campaign influence, and data synchronization.
- Strong analytical skills and proficiency in marketing analytics and data governance.
- Experience building scalable nurture programs and managing data segmentation strategies.
- Excellent project management, communication, and collaboration skills.
We hire exceptional, enthusiastic people, and everyone is empowered to think solo, take the initiative and be innovative. We invite you to explore a world of opportunities with us, and to have influence in helping us achieve our goals, by being you!
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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Commercial Operations Manager employer: Instem
Contact Detail:
Instem Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Operations Manager
✨Tip Number 1
Familiarise yourself with Salesforce and other CRM systems mentioned in the job description. Understanding how these platforms work will give you a significant edge during interviews, as you'll be able to discuss your hands-on experience confidently.
✨Tip Number 2
Research Instem's current projects and their impact on the life sciences industry. Being knowledgeable about their solutions and how they accelerate drug discovery will help you demonstrate your genuine interest in the company and its mission.
✨Tip Number 3
Network with current or former employees of Instem on LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare examples of how you've successfully managed data integrity and CRM processes in previous roles. Being able to share specific instances where you've improved data quality or streamlined operations will showcase your relevant skills effectively.
We think you need these skills to ace Commercial Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B commercial roles, particularly in SaaS or life sciences. Emphasise your hands-on experience with CRM systems and any specific achievements that align with the responsibilities of a Commercial Operations Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Instem's mission and culture. Mention how your skills in data governance and project management can contribute to their goals, and express your enthusiasm for the role.
Highlight Analytical Skills: In your application, be sure to detail your analytical skills and experience with marketing analytics. Provide examples of how you've used data to drive decisions or improve processes in previous roles.
Showcase Collaboration Experience: Instem values teamwork and collaboration. Include examples in your application that demonstrate your ability to work effectively with sales and marketing teams, as well as your experience in training new team members on CRM processes.
How to prepare for a job interview at Instem
✨Understand the Company Culture
Before your interview, take some time to research Instem's culture and values. They emphasise a supportive, family-feel environment and solution-based thinking. Be prepared to discuss how your personal values align with theirs.
✨Showcase Your CRM Expertise
Given the role's focus on CRM systems, be ready to share specific examples of your hands-on experience with various CRM platforms. Highlight any integrations you've managed and how you ensured data accuracy and consistency.
✨Demonstrate Analytical Skills
Instem is looking for someone with strong analytical skills. Prepare to discuss how you've used data to drive decisions in previous roles, particularly in a B2B or SaaS context. Bring examples of dashboards or reports you've created.
✨Prepare Questions About the Role
Have thoughtful questions ready about the Commercial Operations Manager position. Inquire about the current challenges the team faces with CRM processes or how success is measured in this role. This shows your genuine interest and strategic thinking.