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- Tasks: Be the friendly face for customers needing car services and repairs.
- Company: Join Perrys, a leading UK car dealership with over 50 branches since 1908.
- Benefits: Enjoy training programs, a pension scheme, and employee discounts.
- Why this job: Gain valuable experience in a dynamic environment while helping customers and growing your skills.
- Qualifications: Previous experience as a Service Advisor and a full UK driving licence required.
- Other info: Confidential application process managed by Octane Recruitment.
The predicted salary is between 24000 - 36000 £ per year.
Service Advisor – Perrys Ford Dover
Hours: To be discussed
Salary: Negotiable, depending on experience
Perrys is one of the UK’s largest car dealership groups, operating since 1908 with over 50 branches nationwide. We’re an official franchised dealer for many of the country’s top car and commercial vehicle brands, including Ford, Kia, Mazda, and Vauxhall.
Service Advisor Duties
• Greet and assist customers when they arrive for scheduled and unscheduled servicing and repairs, acting as the primary point of contact.
• Book vehicles into the workshop, maintain regular updates to customers throughout the service process.
• Support the after-sales function by working closely with workshop controllers and assisting the Service Manager in the efficient running of a busy department.
• Manage customer expectations professionally, ensuring transparent communication and a high level of service at every touchpoint.
• Upsell additional products and services to both new and returning customers, contributing to departmental growth.
Key Requirements
• Previous experience as a Service Advisor in a car dealership, bodyshop, or independent garage.
• Professional appearance and excellent interpersonal skills.
• Full UK driving licence.
• Willingness to work weekends.
Company Benefits
• Access to training programs
• Company pension scheme
• Employee discount
Any applications will be 100% confidential.
Perrys Motor Sales have partnered with Octane Recruitment to manage their recruitment. If your CV meets the requirements, Octane Recruitment will contact you to discuss and then forward your details to the relevant site.
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Service Advisor employer: Perrys Group
Contact Detail:
Perrys Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific brands Perrys represents, like Ford and Kia. Understanding their products and services will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will prepare you to handle customer inquiries and complaints with confidence, showcasing your interpersonal skills.
✨Tip Number 3
Network with current or former employees of Perrys or similar dealerships. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on industry trends and customer service best practices in the automotive sector. Being knowledgeable about the latest developments can set you apart from other candidates and show your commitment to the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of a Service Advisor. Tailor your application to highlight relevant experience and skills that match these criteria.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience as a Service Advisor or in similar roles. Emphasise your interpersonal skills, customer service experience, and any achievements related to upselling or managing customer expectations.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past work that demonstrate your ability to greet customers, manage bookings, and support after-sales functions effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Perrys Group
✨Know the Company
Before your interview, take some time to research Perrys Ford Dover. Understand their history, values, and the brands they represent. This knowledge will help you demonstrate your genuine interest in the company and its operations.
✨Highlight Relevant Experience
Make sure to discuss your previous experience as a Service Advisor or in a similar role. Be prepared to share specific examples of how you've successfully managed customer expectations and contributed to departmental growth.
✨Demonstrate Interpersonal Skills
As a Service Advisor, excellent interpersonal skills are crucial. During the interview, showcase your ability to communicate effectively and professionally with customers and colleagues. Consider using role-play scenarios to illustrate your approach.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, upselling, and handling difficult situations. Practising your responses will help you feel more confident and articulate during the interview.
