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- Tasks: Engage customers and provide tailored solutions in a vibrant retail environment.
- Company: Join Three UK, a leader in connectivity, dedicated to empowering communities and closing the digital divide.
- Benefits: Enjoy a competitive salary, bonuses, free staff handset, and discounts on various retailers.
- Why this job: Be part of a supportive team that values diversity and fosters personal growth while making a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and a willingness to learn.
- Other info: Flexible hours with 31 days annual leave and opportunities for ongoing development.
Job Title: Retail Customer Advisor at Three UK
Location: Not specified
Job Category: Other
EU Work Permit Required: Yes
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalized solutions for general mobile or network-related inquiries, ensuring prompt resolutions.
Qualifications:
We seek individuals passionate about \’wowing\’ customers by demonstrating how technology can transform moments into extraordinary experiences.
- Customer Focused: Strong passion for delivering exceptional customer service and understanding customer needs.
- Team Collaboration: Ability to work well within a team, contributing positively.
- Problem Solving: Resourceful and proactive in resolving customer inquiries and challenges.
Full training will be provided; prior product knowledge is not required. The drive to learn is most important.
Additional Benefits:
- Free staff handset + unlimited SIM card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days + 2 bank holidays + 3 personal days (pro-rata)
- Discounts with retailers, activities, gyms, and health clubs
- Monthly and annual awards in retail
Other Information:
We foster an inclusive culture that supports and inspires. We are committed to reasonable adjustments during the interview process to ensure everyone has the opportunity to succeed. For support, contact the recruiter or email [emailprotected].
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Retail Customer Advisor (Havant) - 30 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Havant) - 30 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Understanding the latest smartphones and mobile plans will not only boost your confidence but also help you engage customers effectively during the interview.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through role-play or discussing past experiences, demonstrating your ability to connect with customers will make you stand out as a candidate.
✨Tip Number 3
Research the local Havant community and its demographics. Being aware of the customer base you'll be serving can help you tailor your approach and show that you're genuinely interested in meeting their needs.
✨Tip Number 4
Prepare questions to ask during your interview. Inquiring about team dynamics, training opportunities, and how success is measured at Three UK shows your enthusiasm for the role and your commitment to contributing positively to the team.
We think you need these skills to ace Retail Customer Advisor (Havant) - 30 hours
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Customer Service Skills: Since the role focuses on customer engagement and service excellence, make sure to emphasise any previous experience in customer service. Use specific examples that demonstrate your ability to meet customer needs and create positive experiences.
Show Team Collaboration: The job requires working well within a team. Include examples in your application that showcase your ability to collaborate effectively with others, contributing to a positive work environment.
Express Your Passion for Technology: As the role involves promoting innovative products and services, convey your enthusiasm for technology and how it can enhance everyday life. This will show your potential employer that you are genuinely interested in the products you'll be selling.
How to prepare for a job interview at Three UK
✨Show Your Customer Focus
As a Retail Customer Advisor, your primary role is to enhance the customer experience. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations. This will demonstrate your passion for delivering exceptional service.
✨Demonstrate Team Spirit
Collaboration is key in this role. Think of instances where you successfully worked as part of a team to achieve a goal. Highlighting your ability to contribute positively to a team environment will resonate well with the interviewers.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Prepare to discuss specific challenges you've faced and how you resolved them. This will showcase your resourcefulness and proactive approach to customer enquiries.
✨Know the Company and Its Values
Familiarise yourself with Three UK's mission and values. Understanding their commitment to inclusivity and community will help you align your answers with what they stand for, making you a more appealing candidate.
