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For Companies At a Glance
- Tasks: Lead and motivate your team while ensuring top-notch customer experiences.
- Company: Join Tesla, a leader in innovative technology and sustainable energy solutions.
- Benefits: Enjoy competitive pay, ongoing training, and a fun, inclusive workplace.
- Why this job: Be part of a dynamic team that values collaboration and personal growth.
- Qualifications: Strong sales skills, coaching experience, and a passion for Tesla's mission required.
- Other info: Opportunity to work with cutting-edge technology and drive positive change.
The predicted salary is between 28800 - 43200 £ per year.
What To Expect
As the Store Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Store/Area Manager in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.
We Offer:
- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
- The chance to work with innovative technology, advanced tools and software
- Ongoing training and development to help you grow your skills and career
- A competitive compensation and benefits package
- A safe, clean and fun workplace
What You\’ll Do
Business Performance & Health
- Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location
- Display a hands-on approach by consistently coaching, training and developing Tesla Advisors at your location
- Participate in and/or lead all sales, delivery and personnel activities under supervision of the Sales and Delivery Leadership in your market
- Analyze data and collaborate with Store leadership to track and manage progress
- Maintain operational overview and translate business needs to actions on the floor
- Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Store manager on their strategic and staff-related decisions.
- Participate in all delivery related activities when and as needed
- Champion change management in your store and local market
- Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving new orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores
- Demonstrate ability to seamlessly cover daily store management duties as needed
Customer Experience & Brand Management
- Responsible for ensuring all employees provide a best in class customer experience for every customer
- Ensure all employees align with Tesla\’s Dress Code and Grooming Guidelines
- Partner with store leadership and operations team on any key events or demand generation activities as needed
- Manage customer escalations quickly and effectively
- Empower and guide employees through challenging customer concerns, to make decisions in the customers\’ best interest while also supporting Tesla\’s mission
- Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem
- Ensure facility maintenance and showroom presentation adhere to the brand standard
- Control store expenses continually striving to reduce costs
Employee Engagement & Development
- Observe, review and continuously provide feedback on employee performance
- Coach and mentor staff, introduce best practices and enable inclusion and team culture
- Provide robust feedback and input on the performance of Tesla Advisors in your market to your Store/Area Manager to ensure growth on the team
- Support, implement and provide follow-up for all training
- Assist with recruitment activities as needed
- Ensure all employees adhere to Tesla policies and procedures
- Escalate all people issues to store leadership in a timely and effective manner
What You\’ll Bring
- Strong sales performance and understanding of the business and products
- Track record of coaching and mentoring sales or operational roles
- In-depth knowledge of sales processes and ability to drive employees to exceed targets
- Strong organizational skills
- Unafraid to question and take lead
- Ability to influence stakeholders and peers
- Excellent communication skills in English and local language
- Confident in learning and adapting to multiple technologies
- Passionate about Tesla’s mission
- Valid driver\’s license
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Store Supervisor - Milton Keynes employer: Tesla
Contact Detail:
Tesla Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Supervisor - Milton Keynes
✨Tip Number 1
Familiarise yourself with Tesla's mission and values. Understanding the company's culture will help you align your approach during interviews and discussions, showcasing how you can contribute to their goals.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've successfully coached and developed team members in previous roles. This will highlight your ability to motivate and guide others, which is crucial for the Store Supervisor position.
✨Tip Number 3
Prepare to discuss your experience with data analysis and performance tracking. Being able to articulate how you've used data to drive improvements in sales or operations will show that you're results-oriented and capable of making informed decisions.
✨Tip Number 4
Research common customer service challenges in retail and think about how you would handle them. Being ready to discuss your strategies for managing customer escalations will demonstrate your problem-solving skills and commitment to providing an excellent customer experience.
We think you need these skills to ace Store Supervisor - Milton Keynes
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Store Supervisor position. Understand the key responsibilities and required skills, such as coaching, sales performance analysis, and customer experience management.
Tailor Your CV: Customise your CV to highlight relevant experience in sales, team leadership, and operational management. Use specific examples that demonstrate your ability to coach and develop team members, as well as your track record of achieving sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Tesla's mission and your understanding of the company's values. Mention how your skills align with the role and provide examples of how you've successfully led teams or improved sales performance in previous positions.
Proofread and Edit: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Tesla
✨Show Your Leadership Skills
As a Store Supervisor, you'll be leading a team. Be prepared to discuss your previous experiences in coaching and mentoring others. Share specific examples of how you've motivated your team to achieve targets and improved their performance.
✨Demonstrate Your Customer Focus
Customer experience is key in this role. Be ready to talk about how you've handled customer escalations in the past and how you ensure a best-in-class experience for every customer. Highlight any strategies you've implemented to enhance customer satisfaction.
✨Know the Business Inside Out
Familiarise yourself with Tesla's products and sales processes. During the interview, show that you understand the business needs and can translate them into actionable plans. Discuss how you've used data to drive improvements in sales performance.
✨Be Ready for Change Management Questions
Change management is a crucial part of the role. Prepare to discuss how you've successfully led teams through changes in the past. Share your approach to empowering employees during transitions and how you maintain team morale.
