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- Tasks: Monitor CCTV, respond to alarms, and ensure venue safety.
- Company: Join Watford Colosseum, a top-rated workplace in the entertainment industry.
- Benefits: Enjoy flexible shifts, free shows, and a supportive team culture.
- Why this job: Be at the heart of live events, ensuring safety and security for all.
- Qualifications: SIA CCTV Licence and customer service experience required.
- Other info: 12-hour shifts with a month-ahead rota; training provided.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Join to apply for the Control Room Operator role at Watford Colosseum
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Join to apply for the Control Room Operator role at Watford Colosseum
This range is provided by Watford Colosseum. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Are you looking for a flexible security role?
Want to work for a company named in The Sunday Times Best Places to Work?
Be the eyes and ears behind the scenes.
Are you calm under pressure, quick to react, and ready to help keep one of London\’s most iconic venues running safely and smoothly? As Control Room Operator you\’ll respond to alarms and monitor CCTV; coordinate with emergency services and support life safety systems.
You\’ll be at the centre of it all, playing a vital role in the safety and security of our guests, staff, and venue.
What You\’ll Be Doing
- Monitor and respond to CCTV, alarms, access control, and life safety systems
- Operate all control room systems in line with SOPs and emergency plans
- Liaise with Venue Management, Security, Contractors, Emergency Services, and other partners
- Ensure all communications are clear, professional, and timely
- Maintain confidentiality and comply with Data Protection, Human Rights, and Health & Safety regulations
- Support a positive team culture and assist with absence/surge cover as needed (12-hour shifts, both days and nights)
What We\’re Looking For
- SIA CCTV Licence with experience in a control room setting
- Background in customer service and a strong commitment to high standards of care
- Ability to stay calm, patient, and professional in high-pressure situations
- Strong communication skills—radio, telephone, and written
- Confident using Microsoft Office and picking up new systems quickly
Join us in writing the next chapter of Watford Colosseum\’s story. If you\’re ready to make your mark in live entertainment and work at a venue that will host tomorrow\’s legendary performances, we want to hear from you.
Please read the job description below to see full details of the role.
We\’ll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you\’ll be set up for success. From the moment new employees join us, they\’re welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.
Where: You\’ll be based at the venue in Watford.
Hours of Work: 7-hour shifts (Evenings 17:00-00:00). There may be extended hours if after parties\’ post event take place, or if shows start earlier in the day.
Rota\’s will be sent a month in advance and you pick your availability.
So why apply?
Find out why our employees love working here: https://aegeurope.com/life-at-aeg/
AEG is an inclusive organisation where we value everybody\’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
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Control Room Operator employer: Watford Colosseum
Contact Detail:
Watford Colosseum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Operator
✨Tip Number 1
Familiarise yourself with the specific systems and protocols used in control rooms. Research common CCTV and alarm systems, as well as emergency response procedures, to demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous experience in high-pressure environments, especially in customer service or security roles. Be ready to share examples of how you maintained professionalism and calmness during challenging situations.
✨Tip Number 3
Practice your communication skills, particularly in radio and telephone scenarios. You might want to role-play with a friend to simulate emergency situations where clear and concise communication is crucial.
✨Tip Number 4
Network with current or former employees of Watford Colosseum or similar venues. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Control Room Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in control room operations and customer service. Emphasise your SIA CCTV Licence and any specific skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your ability to stay calm under pressure and your strong communication skills. Mention your enthusiasm for working at Watford Colosseum and how you can contribute to their team culture.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office and any other systems you've used. Provide examples of how you've successfully managed high-pressure situations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Watford Colosseum
✨Know Your Systems
Familiarise yourself with the control room systems and procedures mentioned in the job description. Being able to discuss specific systems and how you would operate them can demonstrate your preparedness and technical knowledge.
✨Stay Calm Under Pressure
Prepare examples from your past experiences where you successfully managed high-pressure situations. This role requires a calm demeanour, so showcasing your ability to handle stress will be crucial.
✨Communicate Clearly
Practice your communication skills, both verbal and written. You’ll need to convey information clearly and professionally, especially when liaising with emergency services and venue management.
✨Emphasise Teamwork
Highlight your experience in team settings and your commitment to fostering a positive team culture. The role involves working closely with others, so showing that you can collaborate effectively will be beneficial.
