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- Tasks: Join us as a Reprographics & Print Operations Technician, ensuring top-notch service and customer satisfaction.
- Company: Xerox has been innovating workplace experiences for over 100 years, leading in print technology and services.
- Benefits: Enjoy a full-time role with opportunities for personal development and a vibrant work culture.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on client satisfaction.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This entry-level position is perfect for high school and college students looking to kickstart their careers.
The predicted salary is between 30000 - 42000 £ per year.
General Information
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City: City of London
State/Province: London
Country: United Kingdom
Department: DELIVERY_ACCOUNT_OPERATIONS
Date: Tuesday, April 29, 2025
Working time: Full-time
Ref#: 20035690
Job Level: Individual Contributor
Job Type: Experienced
Job Field: DELIVERY_ACCOUNT_OPERATIONS
Seniority Level: Entry Level
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
This role provides onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes. Responsible for ensuring service levels are met and customer satisfaction is paramount. The role holder works as part of Technical Service in conjunction with the Service Delivery team that is aligned to one or more customers. Reporting to the operations manager, carry out all reprographic related duties in line with operational procedures and customer requirements, to be the point of contact for the services and to pick up ownership of work completion and support customer liaison with operations manager for the service.
Customer Service
- Consistently exceed client expectations by providing outstanding customer service
- To relate accurate information to the operations manager / end users on the progression of their work
- To work with and educate customers on the best use of the service including opportunities for reducing costs for output to the users working with the operations manager
- To seek feedback on client satisfaction
- To ensure accurate job ticket information and to complete the necessary administration for reconciliation and recharging
- Build relationship with clients and manage their perceptions and expectations
- To be an ambassador and to represent the organisation on site
- Provide expertise in service, collaborate with the operations manager to advise users on best production approach
- To communicate to the operations manager any issues related to the services, any risks or issues which may impact the delivery at the required standard
Operational efficiency
- Ensure all aspects of job requisition / instructions and other relevant information is checked and correct prior to production
- Manage expectations around deadlines working with the end users
- Demonstrate the ability to manage workflow through the prioritisation of incoming work, managing production schedules, ensuring deadlines are met
- Relate accurate information to users on the progression of their work. When deadlines cannot be met ensure user is informed within sufficient time. Offer alternative solutions when necessary
- Monitor work in progress
- To be proficient in the operation of networked devices and all Printroom related equipment in operation, including finishing equipment
- Demonstrate a thorough working knowledge of all machines, with an ability to manipulate colour work through a variety of software packages
- To advise users and staff on the appropriate methods of production and provide technical support and advice where necessary
- To operate all production and finishing equipment to the highest standards, in line with job specification or user specification
- Make most appropriate use of equipment and technology within the unit
- To administer service calls for production equipment and escalate where necessary
- To quality control finished production work ensuring any mistakes are corrected in line with user specification before delivery to the end user. To provide proof copies where necessary
- Gain a good understanding of client business
- To monitor stock levels of consumables and advise the appropriate person to ensure orders are placed on a weekly basis in line with agreed minimum and maximum stock levels
- Ensure cost initiatives are implemented and monitored regularly
- Any reasonable ad hoc duties as required by senior management or the customer
- Look for opportunities for service efficiency and provide feedback as part of the team
- Work closely with all members of the team and ensure effective collaboration
- Carries out regular preventative maintenance checks on client fleet of machines
- Replenishes consumables
- Maintains log of all activities including on-site parts inventory
- Maintain clean and tidy devices and surrounding environment
- Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support
- Ensures SLA is achieved, and Customer requirements are met
- Commitment to maintain skill set through personal development and training
- Promotes knowledge sharing and acts as a mentor/coach
- Works closely with the customer, providing support and promoting Xerox in conversation
Continuous improvement
- To comply with the Client Account Procedures Manual (CAPM), SLA’s and H&S regulations
- Implement all action points arising from customer feedback and team meetings ensuring continuous improvement to customer standards
- Drive Best Practice standards within the Print Service Centre
Planning and organisation
- Awareness of impending holidays and impact on production
- To maintain a tidy work area and implement a clean as you go policy
- Liaise with operations manager and Service Delivery Manager to ensure maximum use of all resources (equipment and staff)
Administration
- To manage the job ticketing process, the recharge process and the process for recording job ticket information into relevant Client & Xerox systems
- To ensure all copies are accounted for and are reconciled with the meter readings
- To perform any ad-hoc admin requests as requested by managers or the key client
- To maintain and manage stock levels and highlight any potential issues
- Ensure compliance with customer policies
Health & Safety
- Implement and monitor Health and Safety action points arising from risk assessments and audits
- To complete adequate Health and Safety training and to be aware of responsibilities
- Review H&S Cascades as directed and record compliance
- To be aware of and maintain safe working practices related to H&S and COSSH regulations 1988 and Manual Handling policies
- Ensure awareness of the customer policies, e.g., fire marshals, evacuation, risk assessments
Personal Standards
- Consistently live the Xerox corporate values
- To be outwardly professional toward all clients
- Always to treat colleagues with courtesy and respect
- Adhere to the required dress code and to be appropriately dressed
- To be punctual in attendance and follow appropriate processes when reporting sickness or lateness
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Onsite Reprographics & Print Operations Technician employer: Xerox
Contact Detail:
Xerox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Reprographics & Print Operations Technician
✨Tip Number 1
Familiarise yourself with the latest Xerox technologies and services. Understanding their products will not only help you in interviews but also show your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Xerox on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer service in previous roles. This is crucial for the Onsite Reprographics & Print Operations Technician position, as client satisfaction is a key focus.
✨Tip Number 4
Research common challenges faced in print operations and think about how you would address them. Being able to articulate solutions during your interview will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Onsite Reprographics & Print Operations Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Onsite Reprographics & Print Operations Technician role. Focus on customer service, operational efficiency, and technical skills related to print technology.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've exceeded client expectations in previous roles and how you can contribute to Xerox's commitment to customer satisfaction.
Highlight Technical Proficiency: In your application, emphasise your familiarity with networked devices and printroom equipment. Include any relevant software skills that demonstrate your ability to manage production processes effectively.
Showcase Continuous Improvement Mindset: Demonstrate your commitment to continuous improvement by providing examples of how you've implemented feedback or improved processes in past roles. This aligns well with Xerox's focus on best practices and operational efficiency.
How to prepare for a job interview at Xerox
✨Know Your Equipment
Familiarise yourself with the types of reprographic and print equipment that Xerox uses. Be prepared to discuss your experience with similar devices and any relevant software you’ve used. This shows your technical knowledge and readiness for the role.
✨Demonstrate Customer Service Skills
Since this role heavily focuses on customer satisfaction, think of examples where you've gone above and beyond for a client. Be ready to explain how you handle feedback and resolve issues, as this will highlight your commitment to excellent service.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in previous roles and how you overcame them. This could involve managing tight deadlines or troubleshooting equipment issues. Employers appreciate candidates who can think on their feet and offer solutions.
✨Understand the Company Culture
Research Xerox's corporate values and be ready to discuss how your personal values align with theirs. Showing that you understand and respect their culture can set you apart from other candidates and demonstrate your enthusiasm for the position.
