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- Tasks: Lead a team managing tenancy operations and ensure compliance and customer satisfaction.
- Company: Centrick is a dynamic property management company focused on delivering exceptional service.
- Benefits: Enjoy 25 days holiday, health support, study opportunities, and a birthday day off!
- Why this job: Join a values-driven team that celebrates diversity and fosters professional growth.
- Qualifications: 2+ years in team management within property or lettings; strong communication skills required.
- Other info: This role offers a chance to influence operational excellence and client satisfaction.
The predicted salary is between 24000 - 28000 £ per year.
Centrick Birmingham, England, United Kingdom
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Join to apply for the Housing Operations Manager role at Centrick
Centrick Birmingham, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Housing Operations Manager role at Centrick
We’re Centrick — residential property experts with a clear mission: to make lives better, every day.
Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions.
With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.
So, who are we looking for?
As Tenancy Operations Manager, you will play a pivotal role in driving operational success across a varied portfolio of residential properties — including social housing schemes, private rented, and mixed-use assets. You will lead an in-house team of 4+ tenancy professionals alongside a network of partner agents nationwide, ensuring key performance indicators such as void control, proactive/reactive maintenance, tenancy sustainment, and regulatory compliance are consistently achieved.
You’ll act as the primary point of contact for clients, including housing associations, local authorities, and private investors, ensuring tenancy operations meet social housing standards, including adherence to the Regulator of Social Housing (RSH) codes, Housing Health and Safety Rating System (HHSRS), and Equality Act requirements.
What You\’ll Be Doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.
- Lead, motivate, and develop a high-performing tenancy team, including operational coordinators, ensuring excellent service delivery aligned with social housing tenancy management principles.
- Oversee portfolio KPIs including void minimisation, tenancy sustainment initiatives, timely maintenance interventions, and compliance with statutory and contractual obligations.
- Ensure tenancy operations uphold the highest standards of social housing compliance, including tenancy audits, rent collection protocols, safeguarding vulnerable tenants, and anti-social behaviour management.
- Manage escalated complaints and resolve tenancy disputes with sensitivity and fairness, ensuring compliance with the Housing Ombudsman’s complaint handling code.
- Collaborate closely with Asset Managers and social housing clients to align tenancy services with strategic objectives and social value outcomes.
- Lead the smooth onboarding and integration of new social housing portfolios, HMOs, and mixed-tenure schemes, ensuring regulatory compliance and tenant engagement.
- Oversee all core tenancy functions: applicant registration, property viewings, tenancy agreements, inventory management, rent arrears control, and deposit administration.
- Coordinate with maintenance teams and contractors to ensure health & safety compliance, responsive repairs, and planned maintenance aligned with social housing standards.
- Champion a culture of tenant engagement, wellbeing, and community integration, supporting tenancy sustainment and reducing turnover.
What You Need To Succeed
- Minimum 2 years’ team leadership experience in social housing tenancy management, asset management, or residential lettings operations.
- Strong knowledge of social housing legislation, including tenancy law, the Regulator of Social Housing’s standards, HHSRS, and safeguarding.
- Proven track record of managing operational teams delivering high-quality tenancy services and driving continuous service improvement.
- Experience working with vulnerable tenants, applying tenancy sustainment best practices and compliance frameworks.
- Excellent communication, stakeholder management, and leadership skills.
- A proactive approach to problem-solving, risk mitigation, and performance monitoring.
- Passionate about delivering social value and improving tenant outcomes.
Why join us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- Reward Platform: Monthly perks how you like
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
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Housing Operations Manager employer: Centrick
Contact Detail:
Centrick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in property management and residential lettings. Understanding current market conditions and compliance regulations will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the property management sector. Attend local industry events or join relevant online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the Housing Operations Manager position.
✨Tip Number 3
Prepare to discuss your leadership style and how you manage team performance. Be ready to share specific examples of how you've successfully led teams in the past, particularly in achieving KPIs and improving service delivery.
✨Tip Number 4
Research Centrick's values and culture. Understanding their commitment to inclusivity and community involvement will help you align your responses during interviews, showing that you're a great fit for their team.
We think you need these skills to ace Housing Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, team leadership, and compliance oversight. Use specific examples that demonstrate your ability to meet KPIs and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in managing tenancy operations and client relationships.
Highlight Relevant Skills: Emphasise your understanding of residential lettings and local legislation. Include any specific achievements or improvements you've made in previous roles that relate to operational excellence and customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at Centrick
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations of the Housing Operations Manager position. Familiarise yourself with key terms like KPIs, compliance, and tenancy progression to demonstrate your knowledge during the conversation.
✨Showcase Your Leadership Skills
As this role involves managing a team, be prepared to discuss your previous leadership experiences. Share specific examples of how you've supported team members, set objectives, and handled performance reviews to illustrate your capability in leading a successful team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalated complaints. Think of scenarios from your past experience where you successfully resolved issues or improved processes, and be ready to explain your thought process and outcomes.
✨Align with Company Values
Centrick values inclusivity and community involvement. Research their culture and think about how your personal values align with theirs. Be ready to discuss how you can contribute to their mission and enhance client satisfaction while fostering a positive team environment.
