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- Tasks: As a Customer Coordinator, you'll provide top-notch service to customers throughout their finance agreements.
- Company: Join Honda, a diverse and inclusive company that values individual differences and promotes equal opportunities.
- Benefits: Enjoy flexible working hours, with the option to work from home two days a week.
- Why this job: This role offers a chance to make a real impact while working in a supportive team environment.
- Qualifications: Previous experience in customer service or motor finance is required; strong communication skills are essential.
- Other info: You'll be part of a culture that celebrates diversity and encourages everyone to share their ideas.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Contract – Customer Coordinator role at Honda Motor Europe Ltd
Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office.
The working hours are 35 hours 9-5 Monday to Friday. There is the option to take a 30‑minute lunch over 4 days so that the fifth day will be a 2pm finish. This early finish will vary to ensure that there is good resource coverage within the team. There is also a requirement to work one in every 3 to 4 Saturdays and 1 to 2 bank holidays per year with a day taken off in lieu during the week.
As a Coordinator, working in a small but efficient team, you will provide the finest service to our customers throughout their finance agreement.
We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard.
This involves talking to customers in a variety of often sensitive situations ensuring the customer’s agreement is managed effectively and kept up to date and that Honda Financial Services is providing the best possible service to the customer whilst keeping in mind the needs of the business.
Main Responsibilities
- Handle inbound and outbound calls from customers and dealerships to an exceptional standard.
- Respond professionally to customer emails and letters.
- Maintain accurate records of interactions, applications, and transactions.
- Provide support to our customers who are in financial difficulty, challenging personal circumstances or who are vulnerable with compassion and understanding.
- Ensure compliance to HFE policies and relevant legislation, especially around forbearance and vulnerable customers.
- Liaise with our External Partners that support us in the collection of arrears and the disposal of assets when they are returned or repossessed.
- Identifying and referring any agreements that may potentially involve Fraud and tracing of Customers who have been reported as Gone Away.
- Achieve a high pass rate on quality assurance conducted on your interactions.
Qualifications, skills and experience
- Previous experience in motor finance and/or a customer service environment.
- Great communicator with the ability to build relationships, being compassionate and considerate.
- Good organisational skills, with the ability to prioritise, multitask and meet deadlines, which can come with an element of working under pressure.
- Strong team player.
- Awareness of the Financial Conduct Authority’s regulatory framework and Consumer Duty.
- This role is subject to satisfactory references to include a DBS Check and Financial Check.
Desirable
- Awareness of the Financial Conduct Authority’s regulatory framework and Consumer Duty.
- Previous experience working in a customer environment within the motor finance industry is preferable.
Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one\’s own abilities, based on Honda\’s philosophy of respect for the individual.
At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda\’s core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities – regardless of personal characteristics or previous careers.
Seniority level
Entry level
Employment type
Contract
Job function
Other (Motor Vehicle Manufacturing)
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Contract - Customer Coordinator employer: Honda Motor Europe Ltd
Contact Detail:
Honda Motor Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract - Customer Coordinator
✨Tip Number 1
Familiarise yourself with Honda's values and commitment to diversity. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs, especially regarding inclusion and respect for individual differences.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've handled sensitive situations in the past. Be ready to discuss specific instances where you showed compassion and understanding, as this is crucial for the role.
✨Tip Number 3
Research the Financial Conduct Authority’s regulatory framework and Consumer Duty. Being knowledgeable about these topics will not only help you in the role but also show your commitment to compliance and ethical standards during discussions.
✨Tip Number 4
Network with current or former employees of Honda, particularly those in customer service or finance roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
We think you need these skills to ace Contract - Customer Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Coordinator at Honda. Highlight your relevant experience in customer service and motor finance in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to multitask, work under pressure, and provide exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Honda's values. Mention specific examples of how you've successfully handled sensitive customer situations in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at Honda Motor Europe Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Coordinator at Honda. Familiarise yourself with their customer service standards and how they handle sensitive situations, as this will help you demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As a Customer Coordinator, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. This will highlight your ability to build relationships and provide exceptional service.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time, especially in a busy environment. Share specific instances where you've successfully multitasked or met tight deadlines, as this aligns with the job's requirements.
✨Emphasise Teamwork and Resilience
Honda values strong team players. Prepare to talk about your experiences working in teams and how you've contributed to achieving common goals. Additionally, share how you've remained resilient under pressure, as this is crucial for the role.
