Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as an Operations Associate, engaging directly with customers and shaping our platform's future.
- Company: Partly is a fast-growing startup revolutionising the replacement parts industry with innovative technology.
- Benefits: Enjoy flexible hours, competitive salary, equity options, and unique team-building experiences like global offsites.
- Why this job: Make a real impact in a dynamic environment while learning from industry leaders and collaborating across teams.
- Qualifications: Ideal for entrepreneurial spirits or recent graduates with 1-3 years in tech startups or high-pressure roles.
- Other info: We value diverse backgrounds and encourage all exceptional candidates to apply, regardless of experience.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Operations Associate, UK role at Partly.
This role is primarily based at our Fora Central Street HQ in Clerkenwell, London.
Partly\’s mission is to connect the world\’s parts and we\’re building the first global platform for replacement parts, starting with auto parts. Our big vision is to accelerate the world towards a sustainable future where waste is eliminated and all replacement parts are universally searchable, accessible and available to all.
We’re a global team spanning Europe and Australasia, building a scalable digital infrastructure solution used by some of the world’s largest businesses and the most exciting startups. Partly’s solutions are integrated across hundreds of companies globally, providing the backbone for cataloguing and managing parts online.
As an Operations Associate, you’ll help build the future of our platform in the UK and across Europe. Reporting to the GM of the UK, you’ll take ownership across our flagship products for Suppliers and Repairers. This is not a back-office role—you’ll work directly with customers, solve problems quickly, capture insights that shape our products, and help ensure we succeed. You’ll partner with Product, Engineering, and Customer Success to improve onboarding, support, and growth of key customers.
Responsibilities
- Help Customers Win by providing direct support across all channels, including onsite visits, helping them get the most out of Partly products and troubleshooting issues.
- Surface Feedback and Share Insights from suppliers and repairers about their experience with Partly products; work with Product and Engineering to contribute to ongoing improvements and the product roadmap.
- Collaborate Across Teams by working with the UK GM and acting as a support layer across all repairer accounts to ensure a consistent experience.
- Contribute to Self-Service Resources by improving documentation, help centre articles, onboarding guides, and internal playbooks to reduce friction and scale support.
- Spot Patterns and Share Insights by monitoring repairer engagement trends and opportunities for improvement, and conveying these insights to internal teams.
Qualifications
- Organised and detail-oriented: you’re good at digging into issues, tracking what’s reported, and following up to ensure nothing falls through the cracks.
- Collaborative and cross-functional: you enjoy working with different teams and bridging the gap between end-users and internal teams like product or engineering.
- Customer-focused communicator: you can connect with people over the phone, email, or in person and explain things clearly, even to those who may not be technically inclined.
- Comfortable with technology: you don’t need to be an engineer, but you’re confident using apps and learning new tools and understand how digital systems fit into repair workflows.
- Proactive problem-solver: you spot opportunities to improve and take initiative to make things better for repairers.
Benefits
- High-trust, low-process environment with minimal bureaucracy. We proactively remove processes that slow us down (for example, our expense policy is the red-face test).
- Competitive base salary + equity. Generous equity options for all full-time employees.
- Flexible working hours. Choose when to work based on when you’re most effective, with an office-first approach in cities where we have critical mass (London, Christchurch, Auckland).
- Focus Days: Two days per week with zero meetings for uninterrupted deep work.
- Take time when you need it. We trust our team to recharge and support time off as needed.
- Learning opportunities through events and Fireside chats with industry leaders.
- Quarterly season openers across the UK and EU for collaboration and planning.
- Annual global offsite in New Zealand at our Christchurch hub.
- Team connection through monthly lunches and social events.
- Parental leave and flexible return to work policies, including 4-day weeks for primary carers and 10 days full pay for secondary carers.
- Payroll Giving: support for charitable giving.
- CycleSaver: UK employees can save on cycle subscriptions.
#J-18808-Ljbffr
Operations Associate, UK employer: Partly
Contact Detail:
Partly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate, UK
✨Tip Number 1
Familiarise yourself with Partly's mission and values. Understanding how we aim to connect the world's parts and promote sustainability will help you align your answers during interviews and demonstrate your passion for our goals.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled challenges in previous roles or projects. Highlighting your proactive approach will resonate well with our fast-paced environment.
✨Tip Number 3
Network with current employees or alumni from similar backgrounds. Engaging with our team can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be ready to discuss your experience with technology and digital systems. Since the role involves working closely with our products, demonstrating your comfort with tech will set you apart from other candidates.
We think you need these skills to ace Operations Associate, UK
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what Partly is looking for in an Operations Associate. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect relevant experiences that align with the role. Emphasise any entrepreneurial ventures, tech startup experience, or customer-focused roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the mission of Partly. Discuss how your skills can contribute to their goals and mention specific examples of how you've solved problems in previous roles.
Showcase Your Communication Skills: In your application, demonstrate your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully interacted with customers or cross-functional teams.
How to prepare for a job interview at Partly
✨Understand the Company Culture
Before your interview, take some time to research Partly's culture and values. They pride themselves on a high-trust, low-process environment, so be prepared to discuss how you thrive in such settings and how you can contribute to their mission.
✨Showcase Your Problem-Solving Skills
As an Operations Associate, you'll need to be a proactive problem-solver. Prepare examples from your past experiences where you've identified issues and implemented solutions, especially in fast-paced environments.
✨Demonstrate Customer-Focused Communication
Since the role involves direct customer interaction, practice articulating how you would communicate effectively with customers. Think of scenarios where you've successfully resolved customer issues or improved their experience.
✨Highlight Your Collaborative Spirit
Partly values collaboration across teams. Be ready to discuss how you've worked with different departments in previous roles, sharing insights and bridging gaps between teams to achieve common goals.
