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- Tasks: Provide 24/7 customer support in the aviation industry, managing accounts and inventory.
- Company: Join Avtrade, a leading global aircraft component service provider with a rich history since 1985.
- Benefits: Enjoy 25 days holiday, BUPA healthcare, cycle to work scheme, and fun company events.
- Why this job: Be part of a diverse team, with opportunities for career progression and ongoing training.
- Qualifications: Preferred background in aviation or customer service, with problem-solving skills and adaptability.
- Other info: Full-time role with a rotating shift pattern and an additional £6,000 shift allowance after training.
The predicted salary is between 36000 - 60000 £ per year.
Serving the aviation industry since 1985, Avtrade is a leading global aircraft component service provider to the aviation industry, specialising in bespoke aircraft Component and Support Solutions.
With a UK Headquarters and global offices in Dubai, Kuala Lumpur, Miami and China, we provide an extensive range of services through local support and dedicated account management to customers worldwide.
Benefits of working for Avtrade:
- 25 days holiday
- BUPA *
- Cycle to work *
- Company events such as summer and Christmas parties
- Departmental BBQs *
- Unlimited hot and cold drinks,
- Free EV charging points and free parking *
- Enhanced sick pay (subject to length of service)
- Enhanced maternity and paternity pay (subject to length of service)
- Games room (Xbox, TV and alternatives to unwind) *
- Employees career and progression is high on the agenda
- Ongoing training and regular reviews provide an opportunity for our employees to discuss their career paths
*Benefits indicated with an asterisk will not be available for vacancies outside the UK, so check with the relevant hiring manager for a full list for the specific country hiring.
This is a full-time position operating on a rotating shift pattern: 2 days (07:00–19:00), followed by 2 nights (19:00–07:00), with 4 days off (4 on, 4 off).
Please note, upon successful completion of training, you will also receive an additional £6,000 per year as a shift allowance.
Function:
T o provide customer support on a 24 hour, 365 days a year basis. Ensuring contract customer requirements are processed in a timely manner and manage inventory to increase sales revenues to all non-contracted customers.
Responsibilities:
- Handle all customer out of hours requirements
- Respond to customer AOG and priority requirements in appropriate time frames
- Deliver high quality customer service at all times
- M anage customer accounts and contracts, including specific requirements
- T rade Avtrade inventory by means of exchange, loan and sale
- Purchase items for customer requirements and brokered transactions
Requirements:
- Preferred background in aviation or rotable trading.
- Preferred comprehensive understanding of aircraft spares and airline AOG requirements.
- Preferred previous experience working with customer in a 24-hour service environment..
- Ability to work with a number of existing and new IT systems.
- Be flexible and adaptable with working hours, process and procedures.
- Problem solving ability
See the full job description in the attachment.
Why work at Avtrade?
We are proud of our strong, diverse teams, who individually and collectively make Avtrade a great place to work.
If you would like to apply for this position, follow these steps:
1.Click Apply
2. Click Personal Account
3. Click \’Sign up now\’
4. Enter your email address and click request verification code
5. Enter the code and create a password
6.Sign in and complete your application
Please download to view supporting documents below.
AOG Support Executive.pdf
Perkbox Cycle To Work Scheme Fresh Fruit Pension Scheme Bupa Healthcare Buy/Sell Holiday Annual Company Events
Reeds LaneSayers CommonHassocksWest SussexBN6 9JQUnited Kingdom
#J-18808-Ljbffr
AOG Support Executive employer: Avtrade Ltd.
Contact Detail:
Avtrade Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AOG Support Executive
✨Tip Number 1
Familiarise yourself with the aviation industry, especially AOG (Aircraft on Ground) scenarios. Understanding the urgency and specific needs of customers in this sector will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the aviation field. Attend industry events or join online forums to connect with people who can provide insights or even refer you to opportunities at Avtrade.
✨Tip Number 3
Demonstrate your problem-solving skills through real-life examples. Be prepared to discuss how you've handled urgent customer requests or resolved issues in a fast-paced environment.
✨Tip Number 4
Show your flexibility and adaptability by discussing past experiences where you successfully adjusted to changing processes or working hours. This is crucial for a role that operates on a rotating shift pattern.
We think you need these skills to ace AOG Support Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the AOG Support Executive position. Familiarise yourself with the aviation industry and the specific needs of customers in this role.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, particularly in a 24-hour service environment. Emphasise any background in aviation or knowledge of aircraft spares to align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the aviation industry and your problem-solving skills. Mention specific examples from your past experiences that demonstrate your ability to handle AOG situations and provide excellent customer service.
Follow Application Instructions: When applying through our website, ensure you follow the steps outlined in the job posting carefully. Double-check that all required documents are uploaded and that your application is complete before submitting.
How to prepare for a job interview at Avtrade Ltd.
✨Research the Company
Before your interview, take some time to learn about Avtrade and its role in the aviation industry. Understanding their services, values, and recent developments will help you tailor your answers and show genuine interest.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in aviation or customer service, especially in a 24-hour environment. Be prepared to discuss specific examples of how you've handled AOG situations or managed customer accounts.
✨Demonstrate Problem-Solving Skills
Since the role requires strong problem-solving abilities, think of scenarios where you've successfully resolved issues under pressure. Share these examples during your interview to showcase your capability in handling challenging situations.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you're engaged and serious about the position.
