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For Companies At a Glance
- Tasks: Lead customer experience surveys and manage research projects to drive impactful change.
- Company: Join one of the UK's largest building societies, dedicated to improving lives with a diverse culture.
- Benefits: Enjoy 28 days holiday, a bonus scheme, and a personal pension with matched contributions.
- Why this job: Transform customer research and influence decisions in an award-winning, energetic team.
- Qualifications: Experienced market researcher with strong analytical skills and project management expertise.
- Other info: Hybrid role with flexible working; interviews available for disabled applicants meeting criteria.
The predicted salary is between 28800 - 48000 £ per year.
About The Role
We have an exciting new opportunity within our award-winning Research and Insight Team. The function is responsible for ensuring that we listen to and act on feedback from members, customers, non-customers, brokers, SMEs and employees.
Following the acquisition of the Co-operative Bank, this role is responsible for leading the alignment of all of our Customer Experience (NPS) surveys across the bank and the Society and defining and adopting a best-in-class approach.
Responsibilities include.
- Consulting and advising on best practice research methodologies,
- Designing and leading on all Customer Experience Surveys
- Working independently on the roll-out and transition of all surveys
- Project management, managing stakeholders and third-party suppliers.
Why Join Our Insight Team:
- Exciting Times Ahead An opportunity to transform the way we do customer experience research.
- Make an Impact Your research will directly influence decision-making and drive real change for our customers.
- Part of an award-winning team Part of an experienced, friendly and energetic team.
Hybrid Role: This role will require you to be onsite in Coventry at least 1 day per week.
Benefits
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with matched contributions
- Life assurance (6 times annual salary)
About you
We\’re looking for an individual who is a seasoned market researcher and looking to drive customer change in the business.
Essential
- Experience of managing ad-hoc and continuous market research projects from end to end from initial briefing, through to research design, analysis and delivery is essential.
- Good knowledge and experience of research methodologies, tools and techniques.
- Quantitative research experience is a must.
- Strong analytical and communication skills are essential with strong data visualisation and storytelling.
- Experience of managing research suppliers.
- Comfortable juggling several projects at a time in a fast-paced environment
Desirable:
- Qualitative research experience is ideal
- Financial Services experience
- Agency Background
About Us
Were one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.
Were officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.
Were serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know youll build more than just a career with us.
All together, better.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
Were proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
If you would like to opt in to the scheme please contact our recruitment team when you apply viaGet in touch – Coventry Building Society (coventrycareers.co.uk)
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Customer Insight Manager (Research) 12 to 16 month FTC employer: Rita Blue
Contact Detail:
Rita Blue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Manager (Research) 12 to 16 month FTC
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience research. Understanding current methodologies and best practices will not only help you in interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the industry, especially those who work in market research or customer insights. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully managed research initiatives. Highlighting your project management skills and how you've influenced decision-making will resonate well with the hiring team.
✨Tip Number 4
Showcase your analytical and storytelling abilities by preparing a case study or presentation that illustrates how you've used data to drive change in previous roles. This practical demonstration can set you apart from other candidates.
We think you need these skills to ace Customer Insight Manager (Research) 12 to 16 month FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Customer Insight Manager position. Tailor your application to highlight relevant experience in market research and project management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with customer experience surveys and your proficiency in research methodologies. Use specific examples to demonstrate your analytical skills and ability to manage multiple projects.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also showcases your passion for customer insight and how you can contribute to the team. Mention your understanding of the financial services sector if applicable.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Rita Blue
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Insight Manager. Familiarise yourself with customer experience surveys and how they influence decision-making within the organisation.
✨Showcase Your Research Skills
Prepare to discuss your experience with various research methodologies. Be ready to provide examples of how you've successfully managed end-to-end projects and the impact your insights had on previous employers.
✨Demonstrate Analytical Thinking
Highlight your analytical skills by discussing how you interpret data and turn it into actionable insights. Use specific examples to illustrate your storytelling abilities and how you've visualised data for stakeholders.
✨Engage with Stakeholders
Since stakeholder engagement is key in this role, prepare to talk about your experience in managing relationships with different parties. Discuss how you’ve effectively communicated research findings to drive change.
