IT Helpdesk 1st Line Analyst

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Vacancy Name IT Helpdesk 1st Line Analyst

About AMS

Who are Advanced Medical Solutions?

AMS is a world-leading independent developer and manufacturer of innovative tissue-healing technology, focused on quality outcomes for patients and value for payers. AMS has a wide range of surgical products including tissue adhesives, sutures, haemostats, internal fixation devices and internal sealants, which it markets under its brands LiquiBand, RESORBA, LiquiBandFix8, LIQUIFIX, Peters Surgical, Ifabond, Vitalitec and Seal-G. AMS also supplies wound care dressings such as silver alginates, alginates, and foams through its ActivHeal brand as well as under white label. Since 2019, the Group has made seven acquisitions: Sealantis, an Israeli developer of innovative internal sealants, Biomatlante, a French developer and manufacturer of surgical biomaterials, Raleigh, a leading UK coater and converter of woundcare and bio-diagnostics materials, AFS Medical, an Austrian specialist surgical business, Connexicon, an Irish tissue adhesives specialist, Syntacoll a German specialist in collagen-based absorbable surgical implants and Peters Surgical a global provider of specialty surgical sutures, mechanical haemostasis and internal cyanoacrylate devices. AMS\’s products, manufactured in the UK, Germany, France, the Netherlands, Thailand, India, the Czech Republic and Israel, are sold globally via a network of multinational or regional partners and distributors, as well as via AMS\’s own direct sales forces in the UK, Germany, Austria, France, Poland, Benelux, India, the Czech Republic and Russia. The Group has R&D innovation hubs in the UK, Ireland, Germany, France and Israel. Established in 1991, the Group has more than 1,500 employees. For more information, please see www.admedsol.com

AMS provides equal employment opportunities for all applicants. We highly value and encourage diversity across our workforce meaning that no one will be discriminated against because of their gender, race, age, nationality, disability, or any other protected characteristic as prohibited by law.

Job Details

Job Details

We are currently seeking an enthusiastic and customer-focused IT Helpdesk 1st Line Analyst to join our growing team based in Winsford. This is an exciting opportunity to become part of a dynamic helpdesk environment, providing technical support and exceptional service to employees across multiple sites.

You will act as the first point of contact for IT-related queries and support requests, provide timely and effective resolution of technical issues, escalating when necessary. You will ensure new employees are fully set up across all systems and are equipped with the appropriate hardware. Then maintain accurate records of support requests and resolutions.

This role is ideal for individuals with previous first-line support experience or recent college/university graduates eager to launch their career in IT. The successful candidate will demonstrate a proactive attitude, strong communication skills, and a willingness to learn and grow within a global organization.

The role offers opportunities to travel to other sites across Europe, gain technical training and professional development as well as working in a collaborative and supportive team environment.

Key Responsibilities

What will this role involve?

• Provide 1st line and some 2nd Line internal helpdesk support to users across all sites.
• Respond to IT support queries in person, over the phone, email and video calls.
• Respond to enquiries from users and help resolve any hardware/software problems.
• Log all support issues on the helpdesk system.
• Carry out daily systems checks.
• Install PC updates and ensure standard builds are maintained.
• Work to company defined SLA’s & KPI’s.
• Travel to UK Head office and other AMS sites

What we\’re looking for?

• Minimum 5 GCSE Grades (C and above) or equivalent, including Maths and English.
• Flexible, pro-active with \’hands on\’ approach.
• Excellent communications skills.
• Basic understanding of PC hardware set-up.
• Strong knowledge of Microsoft Office and Windows 10 & 11.
• Windows Servers & Active directory.
• Any exposure to Windows Server and Networking desirable.

Employment Basis Full Time

Location Country United Kingdom

Location City Winsford, England, United Kingdom

Applications Close Date 22 Aug 2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Medical Equipment Manufacturing

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