Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Ramsgate

Overview

Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Ramsgate – part-time role at Santander UK. 17.5 hours per week on a 12-month fixed-term contract, pro-rata with a £500 flexible benefit. The role involves being the friendly face and voice for customers, listening and solving problems, handling cash transactions, assisting with technology in-branch, transacting over the phone, and protecting customers against fraud and scams.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing knowledge of services and products to help customers
• Identifying new ways to improve the customer experience

What you’ll bring

• Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background
• The ability to communicate effectively with customers to understand their needs
• You will require the right to work in the UK

Nice-to-have

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach
• Openness to a broad range of activities outside standard expectations
• Ability to grow, adapt and change with business needs and priorities

What else you need to know

• This is a part-time role, working 17.5 hours across Monday to Saturday between 8:00am – 6:00pm
• This role is a 12-month fixed-term contract
• The role is based in the Ramsgate branch

Inclusion and Benefits

Santander is committed to a thriving, inclusive workplace. We celebrate diversity and offer a range of benefits that can be tailored to your needs. For part-time/contract roles, salary and benefits are prorated to reflect hours and duration.

• Starting salary of £24,000 per annum pro-rata plus a £500 annual cash allowance for benefits
• 25 days’ holiday plus bank holidays (26 days after 5 years) with option to purchase up to 5 days
• Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
• Free access to digital health services and wellbeing resources
• 8% pension contributions (up to 12.5% with employee contribution; cash alternative available)
• Family protection with death-in-service benefit and income protection insurance
• Charitable giving and community partnerships
• Share plans access and staff discounts
• 24/7 online employee discount platform
• Staff versions of Santander products where applicable

Right to work

Every individual must have the right to work in the UK. If a working visa/permit is required, this will not influence progression, but if right to work is not established, Santander will not proceed with the application.

What to do next

If this sounds like a role you’re interested in, please apply. For accessibility or recruitment process assistance, contact resourcing@santander.co.uk.

Job details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Sales, Public Relations, and Customer Service