Support Engineer Development

Akeneo empowers business leaders with software, education, and an engaged community all focused on the practice of product experience management. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humble Hunger, Diligent Benevolence, Responsible Pioneers and Inclusive Community! Our Purple Fire isn’t just a set of values; it’s our unique way of igniting passion and driving excellence. We want our people to help us grow and to grow with us, and that’s why we do whatever it takes to equip our employees with everything they may need to make a tangible impact on themselves, the business and the company. We are looking for a Support Engineer to join our growing team in Nantes. The Support team members are based in Nantes, Boston, and Sydney and are part of the Product department. Collaborate across teams to solve complex Growth and Enterprise Edition technical customer issues in an accurate and timely manner, through the Jira Service Desk portal. Support Akeneo clients and partners by investigating highly technical issues and requests, while delivering fantastic support experiences to our customers. Dive deep into logs, code, infrastructure configurations, and any other relevant data to identify the root cause of the issues. Improve your skillset thanks to training and exposure to other programming languages featured in Akeneo products. Capitalize on feedback from our customers and partners to refine our technical documentation and help improve the quality of all our products. Contribute to the ongoing success of the Support team and help your teammates grow their skills: internal documentation, team workshops, and tooling to help achieve team goals. Back-end: PHP, Symfony Linux, Bash Databases: MySQL, ElasticSearch Observability and monitoring: You have 1-2 years of experience in application development or level 3 technical support. You have good knowledge of PHP and are comfortable with SQL You have a working understanding of Cloud-based infrastructures (GCP, AWS…) You are comfortable with Linux, VMs, and containerized applications You are fluent in English and know how to communicate with native speakers at a professional level Annual All Staff gathering week, office parties, team offsites Top-notch 8-week onboarding programme for new teammates, including live presentations, online courses you can take at your own pace, and an exhaustive checklist with all the resources, calls-to-action and support contacts for a smooth integration into the company. Enjoy a 19th-century historical building, tour our private garden and stop by the pond while doing your team catch-up. Competitive package and complementary health insurance Flexible working hours and hybrid setup (up to 3-4 days per week working from home) 33 days paid leave if you are the second parent (instead of 28 days) ️ Individual and confidential coaching sessions with a mental health practitioner of your choice Massage sessions offered regularly and at a reduced price Choose between MacOS or Linux Personal remote allowance to maximize your home office environment Professional Development Perks & Discounts Receive a 50% discount on the transportation pass of your choice ️ Employee Volunteering program: give back to the community with two days per year dedicated to supporting the charities of your choice. Join one or several of our Employee Resource Groups and take an active part in promoting diversity and inclusion within our company. Diversity & Inclusion: Akeneo provides and ensures a safe work environment for everyone, regardless of seniority, gender identity, and expression, sexual orientation, disability, mental illness, neuro(a)typicality, personal appearance, body size, race, ethnicity, age, religion, nationality, or other characteristics. If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Partners, where you’ll learn more about the role and about Akeneo. This 60 minute interview with the Support Engineering Manager will allow you to go in more depth into what the role entails and discuss your experience and skills. Meet our current Support Engineer Lead in Boston for a 60 minute interview with a technical focus. Project yourself into the reality of the position and confirm our company culture fits you with one or two additional interviews with your future colleagues or stakeholders. At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame.