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- Tasks: Be the friendly first point of contact for patients and healthcare professionals.
- Company: Join a supportive community admin team at a trusted healthcare provider.
- Benefits: Gain valuable experience in healthcare while working in a caring environment.
- Why this job: Make a real difference in patients' lives with a kind and connected team.
- Qualifications: Excellent communication and IT skills; healthcare experience is a plus.
- Other info: Work in Solihull and North Birmingham, embodying our values of Kind, Connected, and Bold.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a kind, caring person to join our community admin team. You will be the first point of contact for patients and health professionals referring patients into the District Nurses and Speciality Community services. The successful candidate should have excellent Communication and IT skills, and ideally some experience of working in a healthcare setting. Community services have 12 members of admin and you will become part of this supportive team who work hard to support patients and families access healthcare in their homes. Community services covers Solihull and North Birmingham. The trust values are Kind, Connected and Bold and we are looking for an individual who will embody these values in their attitude and approach to their work and customer service., Receiving Referrals from Wards and Local GP/Healthcare professionals
Scanning and uploading documents to patient admin systems
Email management and communication with healthcare professionals
First point of contact for patients and their relatives over the phone
Liaising with nursing colleagues to escalate tasks or visit requests.
Reviewing waiting lists
Booking appointments.
Confirming visit information
Scanning/Filing
Receiving and storing stock
contributing to team meetings and support service development/improvements
Training and support of others
Solihull Hospital
Lode Ln
Solihull
West Midlands
B91 2JL, https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab), jane.mason@uhb.nhs.uk
07393146639
Band 2 SNAP Administrator employer: University Hospitals Birmingham NHS Foundation Trust
Contact Detail:
University Hospitals Birmingham NHS Foundation Trust Recruiting Team
+447393146639
jane.mason@uhb.nhs.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Band 2 SNAP Administrator
✨Tip Number 1
Familiarize yourself with the healthcare system in Solihull and North Birmingham. Understanding the local services and how they operate will help you communicate effectively with patients and healthcare professionals.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for patients, being clear, kind, and patient in your conversations is crucial.
✨Tip Number 3
Get comfortable with IT systems commonly used in healthcare settings. Familiarity with patient admin systems will give you a head start in managing referrals and appointments efficiently.
✨Tip Number 4
Embrace the trust values: Kind, Connected, and Bold. Think about how you can demonstrate these values in your interactions and approach to work, as they are key to fitting into our community admin team.
We think you need these skills to ace Band 2 SNAP Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Band 2 SNAP Administrator position. Understand the key responsibilities and required skills, especially focusing on communication and IT skills.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in healthcare settings or administrative roles. Be specific about your duties and how they relate to the responsibilities listed in the job description.
Showcase Your Values: Make sure to reflect the trust values of Kind, Connected, and Bold in your application. Use examples from your past experiences that demonstrate how you embody these values in your work and interactions with others.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at University Hospitals Birmingham NHS Foundation Trust
✨Show Your Kindness
Since the role emphasizes kindness, be sure to express your caring nature during the interview. Share examples of how you've supported patients or colleagues in previous roles, highlighting your empathy and understanding.
✨Demonstrate Communication Skills
As the first point of contact, excellent communication is key. Prepare to discuss how you handle phone calls and emails, especially in challenging situations. Role-play scenarios can help you articulate your approach.
✨Familiarize Yourself with Healthcare Settings
If you have experience in healthcare, be ready to discuss it. If not, research common practices and challenges in community services. Showing that you understand the environment will impress the interviewers.
✨Embody Trust Values
The trust values are Kind, Connected, and Bold. Think of specific instances where you've demonstrated these values in your work. Be prepared to explain how you would apply them in this new role.
