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- Tasks: Support customers with mortgage arrears, handling queries and repayment arrangements.
- Company: Stellar Select is dedicated to enhancing your career journey with expert guidance and support.
- Benefits: Enjoy hybrid work, 23 days holiday, health plans, and ongoing learning opportunities.
- Why this job: Join a growing team in a dynamic workplace, making a real impact on customers' lives.
- Qualifications: Experience in mortgage arrears or litigation, strong communication skills, and proficiency in Microsoft Excel.
- Other info: This role offers a chance to shape the future of a new division within a major retail bank.
The predicted salary is between 28000 - 35000 £ per year.
1 day ago Be among the first 25 applicants This range is provided by Stellar Select. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Job Title: Mortgage Arrears Specialist Location: Oxfordshire – Hybrid WFH 2 days a week Salary: Up to £35,000 depending on experience Hours: Monday to Friday 9 am to 5.30 pm 23 days holiday plus bank and public holidays Simply Health Cash plan Employee assistance programme Free Legal and Conveyance fees Volunteering days off Enhanced Maternity and Paternity Leave Company sick pay Ongoing learning and development opportunities About the position of the Mortgage Arrears Specialist: Following a new partnership with a major retail bank, the firm is expanding its litigation support division-creating the perfect time to come on board. As a Mortgage Arrears Specialist, you\’ll play a key role in delivering compassionate, professional support to customers navigating mortgage arrears. This position is ideal for someone with solid experience in mortgage arrears/litigation/servicing, a good understanding of lending products, and a background in a lender or loan servicer. It\’s a fantastic opportunity to be part of a growing team at the start of something new, with real potential to shape its future in a dynamic and supportive workplace. Responsibilities for the role of Mortgage Arrears Specialist: Handle customer queries and information requests professionally. Follow the firm\’s policies and procedures. Contact customers regarding overdue balances, payments, and fees. Conduct inbound and outbound calls with empathy and professionalism. Assess arrears situations, gather financial information, and update affordability data. Discuss and agree on suitable repayment arrangements. Identify and support vulnerable customers per policy and client requirements. Maintain relationships with key third-party partners. Provide statements promptly in line with regulations. Recognise and escalate customer complaints appropriately. Present arrears solutions in line with client requirements. Escalate cases for legal action when necessary. Report incidents that may impact customers. Identify and escalate potential financial crime or money laundering cases. Experience and skills required for the role of Mortgage Arrears Specialist: Proven experience in Mortgage arrears, litigation or servicing Awareness of legal and regulatory environment in relation to mortgage lending and administration. Customer-focused approach, preferably with awareness of Consumer Duty. Exceptional telephone skills and strong written and verbal communication skills as well as high levels of integrity Proficient in Microsoft Suite, particularly Excel. At Stellar Select, our commitment goes beyond recruitment; it\’s about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here\’s what our complimentary service includes: Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success. Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career. 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We\’ll manage the negotiations on your behalf, aiming for offers that align with your expectations. Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process. Matching to Other Roles: Your journey doesn\’t end with one opportunity. We explore matches to other roles based on your experience and interests. Referral Programs: Spread the word and be rewarded. For more information regarding the role of Mortgage Arrears Specialist please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Finance Referrals increase your chances of interviewing at Stellar Select by 2x Get notified about new Mortgage Specialist jobs in Oxfordshire, England, United Kingdom . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Contact Detail:
Stellar Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Arrears Specialist
✨Tip Number 1
Familiarise yourself with the latest regulations and legal frameworks surrounding mortgage lending. This knowledge will not only boost your confidence but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Practice your telephone communication skills, as exceptional phone etiquette is crucial for this role. Consider role-playing scenarios with a friend to enhance your ability to handle customer queries with empathy and professionalism.
✨Tip Number 3
Network with professionals in the mortgage industry, especially those who have experience in arrears or litigation. Attend relevant events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your problem-solving skills and customer-focused approach. Being able to articulate these during an interview will set you apart from other candidates.
We think you need these skills to ace Mortgage Arrears Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in mortgage arrears, litigation, or servicing. Use specific examples that demonstrate your customer-focused approach and exceptional communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with lending products and how you can contribute to the team’s success in supporting customers with mortgage arrears.
Highlight Key Skills: In your application, emphasise your proficiency in Microsoft Suite, particularly Excel, as well as your ability to handle sensitive customer situations with empathy and professionalism.
Showcase Your Understanding of Regulations: Demonstrate your awareness of the legal and regulatory environment related to mortgage lending. This will show that you are well-prepared for the responsibilities of the Mortgage Arrears Specialist role.
How to prepare for a job interview at Stellar Select
✨Show Empathy and Understanding
As a Mortgage Arrears Specialist, you'll be dealing with customers in distressing situations. Demonstrating empathy during your interview will show that you understand the importance of compassionate communication in this role.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in mortgage arrears, litigation, or servicing. Be specific about your roles and how they relate to the responsibilities outlined in the job description.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult customer situations. Prepare examples from your past experiences where you successfully resolved issues or supported vulnerable customers.
✨Familiarise Yourself with Regulations
Brush up on the legal and regulatory environment surrounding mortgage lending. Being knowledgeable about these aspects will demonstrate your commitment to compliance and customer protection during the interview.
