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- Tasks: Join us to manage appointments, handle patient queries, and ensure smooth clinic operations.
- Company: Be part of a dedicated healthcare team focused on providing efficient services across the Trust.
- Benefits: Enjoy flexible working hours, gain valuable experience, and contribute to patient care.
- Why this job: This role offers hands-on experience in healthcare, enhancing your skills while making a difference.
- Qualifications: Must have strong communication skills, basic literacy, numeracy, and computer proficiency.
- Other info: Immediate start available; perfect for students seeking temporary work during studies.
We currently have lines of work 3 months+ available at our Basildon site with an immediate start post recruitment checks being completed and would normally expect Clerical bank work to cover the Monday to Friday working week.
Main duties of the job
? Ensure targets are met with future appointments booked in receipt of referral
? Cancel and/or restructure clinics, make template changes and ensure all are fully utilised
? Prioritise workload and escalate any relevant issues effectively
? Sensitively explain when appointments have been cancelled or changed and negotiate a new booking with patients
? Deal with patient complaints / challenging conversations when necessary
? The post will vary depending on the assignment and location of role to enable to contribute to an efficient cost effective service across the Trust, ? Be responsible for promoting Health and Safety best practice and awareness, The JD for this position is attached. Please review JD for full details of expectations. Successful applicants will receive details of roles available when actively on the bank.
? General Administration skills and experience are essential alongside excellent time management, organisational and communication skills
? All Temporary Staffing workers should have a flexible approach to work
? Strong verbal communication skills are required when conversing with patients/carers and members of the team
? Maintain good relationships and an empathetic approach to patients and patients’ relatives
? Communicates with others in accordance with the Trust’s behaviours and values
? Responsible for the taking and relay messages accurately
? Excellent prioritisation and organisational skills
? Confidence in target setting and achievement
? To be responsible for time-sensitive planning, Essential
-
Literacy and numeracy minimum of entry level 3
-
Computer literate
Desirable
-
NVQ Level 2 or 3 or an equivalent qualification
-
Understanding of data protection and patient confidentiality
Experience
Essential
- Experience of working in an environment with changing demands and priorities
Desirable
- Experience of working in a healthcare setting
Person Specification
Qualifications
Essential
-
Literacy and numeracy minimum of entry level 3
-
Computer literate
Desirable
-
NVQ Level 2 or 3 or an equivalent qualification
-
Understanding of data protection and patient confidentiality
Experience
Essential
- Experience of working in an environment with changing demands and priorities
Desirable
- Experience of working in a healthcare setting
Job locations
MSE Basildon/Broomfield/Southend
Southend
SS2 6GE
Bank Admin and Clerical employer: NHS
Contact Detail:
NHS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Admin and Clerical
✨Tip Number 1
Familiarize yourself with the specific duties mentioned in the job description, such as managing appointments and handling patient complaints. This will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Highlight any previous experience in a healthcare setting or similar environments where you had to adapt to changing demands. This will show that you can handle the dynamic nature of the job.
✨Tip Number 3
Practice your verbal communication skills, especially in scenarios where you might need to explain changes to patients. Being able to communicate empathetically is crucial for this role.
✨Tip Number 4
Be prepared to discuss how you prioritize tasks and manage your time effectively. Think of examples from your past experiences that showcase your organizational skills.
We think you need these skills to ace Bank Admin and Clerical
Some tips for your application 🫡
Understand the Job Description: Carefully read the job description to understand the main duties and expectations. Highlight key responsibilities such as managing appointments, handling patient complaints, and promoting Health and Safety best practices.
Tailor Your CV: Customize your CV to reflect your general administration skills and experience. Emphasize your time management, organizational, and communication skills, as these are essential for the role.
Craft a Strong Cover Letter: Write a cover letter that addresses the specific requirements of the job. Mention your experience in environments with changing demands and how you can contribute to an efficient service across the Trust.
Highlight Relevant Experience: If you have experience in a healthcare setting or have qualifications like NVQ Level 2 or 3, make sure to highlight these in your application. This will strengthen your candidacy for the position.
How to prepare for a job interview at NHS
✨Understand the Role
Make sure you thoroughly review the job description and understand the main duties. Be prepared to discuss how your skills and experiences align with the responsibilities, such as managing appointments and handling patient complaints.
✨Showcase Communication Skills
Since strong verbal communication is essential for this role, practice explaining complex information clearly and empathetically. Think of examples where you've successfully communicated with patients or team members in challenging situations.
✨Demonstrate Flexibility
Highlight your ability to adapt to changing demands and priorities. Share specific instances from your past work experience where you had to adjust your approach quickly to meet new challenges.
✨Emphasize Organizational Skills
Prepare to discuss your time management and organizational strategies. Provide examples of how you've prioritized tasks effectively in a busy environment, ensuring that targets were met and workloads were managed efficiently.
